The Office Gurus scorecard

Company Overview

The Office Gurus is a BPO company, founded in 2005, with approximately 1000-4999 employees. They specialize in Customer Support, Back Office.

With its headquarters in the United States and locations in South America, this firm provides 24/7 service at a lower cost than in-house teams. The team of experts at The Office Gurus provides end-to-end integration solutions, call center services, exposes gaps in your current content, and more. Since the company’s inception in 2002, this firm has grown to nearly 1,500 employees across its locations in four countries. This firm has reported revenues of USD 245-million.

Executive summary

Brand Profile: Voice: human-centered. Voice: customer-experience oriented. Voice: nearshore services focused. Imagery Style: Public copy emphasizes people-centric service delivery and customer journey language; no visual system details were verifiable from available sources.. Client Value Proposition: Summary: The Office Gurus positions its value around scalable, technology-enabled customer experience outsourcing that can improve service quality, reduce operating burden, and support multilingual customer bases.. Value Points: Title: Scalability. Value Points: Description: The company states it provides scalable contact center outsourcing and BPO services.. Value Points: Title: Customer experience focus. Value Points: Description: Its messaging emphasizes personalized experiences, customer satisfaction, and strengthened customer relationships.. Value Points: Title: Operational flexibility. Value Points: Description: Its onshore, nearshore, and offshore footprint is presented as a way to match delivery models to client needs.. Value Points: Title: Multilingual coverage. Value Points: Description: The company highlights multilingual agents to support diverse customer bases.. Company Overview: Tagline: Nearshore Outsourcing Company. Highlights: Provides scalable contact center outsourcing and BPO services.. Highlights: Positions itself as an AI-powered, omnichannel CX provider.. Highlights: Operates in the United States, Belize, El Salvador, the Dominican Republic, and the Philippines.. Description: The Office Gurus is a global customer experience (CX) and business process outsourcing (BPO) provider focused on onshore and nearshore contact center solutions for North American businesses.. Competitive Differentiators: Differentiators: Title: Multi-location delivery model. Differentiators: Description: Public materials describe operations across the United States, Belize, El Salvador, the Dominican Republic, and the Philippines, supporting onshore, nearshore, and offshore delivery.. Differentiators: Title: Multilingual support. Differentiators: Description: The company publicly states agent support in English, Spanish, French, Portuguese,

Strengths

• Brand Profile: Voice: human-centered. Voice: customer-experience oriented. Voice: nearshore services focused. Imagery Style: Public copy emphasizes people-centric service delivery and customer journey language; no visual system details were verifiable from available sources.. (public_web; observed 2026-06-27)
• Client Portfolio: Industry Concentration: The public site states industry expertise in healthcare and home services, but does not provide named clients.. (public_web; observed 2026-03-26)
• Client Value Proposition: Summary: The Office Gurus positions its value around scalable, technology-enabled customer experience outsourcing that can improve service quality, reduce operating burden, and support multilingual customer bases.. Value Points: Title: Scalability. Value Points: Description: The company states it provides scalable contact center outsourcing and BPO services.. Value Points: Title: Customer experience focus. Value Points: Description: Its messaging emphasizes personalized experiences, customer satisfaction, and strengthened customer relationships.. Value Points: Title: Operational flexibility. Value Points: Description: Its onshore,. (public_web; observed 2026-08-23)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-27)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-23)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-26)

Firmographics

GB100 score

Overall score: 49

• egs: 44.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 51.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

The Office Gurus's structured service taxonomy includes Customer Support, Back Office. Client Portfolio: Industry Concentration: The public site states industry expertise in healthcare and home services, but does not provide named clients.. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: The Office Gurus is categorized as a BPO company on Outsource Accelerator, indicating competition within the broader outsourced customer service market.. Competitors: Relationship: alternative. Positioning: Nearshore outsourcing company focused on human-centered customer journeys and proximity/cultural alignment.. Market Signals: Public site references AI call center solutions.. Market Signals: Industry messaging highlights healthcare and home services expertise.. Market Signals: Locations page emphasizes proximity, cultural alignment, and cost efficiency.. Differentiators: Nearshore footprint across El Salvador, Belize, the Dominican Republic, and the USA.. Differentiators: Public emphasis on language coverage and cultural alignment.. Differentiators: Human-centered service positioning.. Key Firmographics: Founded Year: 2005. Sectors Display: Financial Services. Sectors Display: Healthcare. Sectors Display: Energy. Sectors Display: Home Services. Headquarters Display: St. Petersburg, Florida, United States. Ownership Type Display: Division of Superior Group of Companies. Leadership & Executives: Executives: Name: Matt McGeorge. Executives: Title: VP of Client Experience & Growth. Pricing & Engagement: Models: Name: Custom quote engagement. Models: Best For: Organizations seeking custom BPO or contact center solutions. Models: Description: No public fixed pricing was verified; service descriptions suggest tailored outsourcing arrangements.. Models: Name: Onshore/nearshore/offshore delivery. Models: Best For: Clients comparing geographic delivery options. Models: Description: Public materials describe multiple delivery geographies, but no pricing differential was disclosed.. Summary: No public pricing sheet, rate card, or standardized engagement model was verified in the available sources. Public materials only indicate that services are customized and scalable.. Recent News: Articles: Date: 2026-04-15. Articles: Title: The Office Gurus expands U.S. Onshore and Nearshore Outsourcing Capabilities. Articles: Source: The Office

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: St Petersburg. Centers: Model: HQ/US presence. Centers: Country: United States. Centers: City: Seminole. Centers: Model: US presence. Centers: Country: United States. Centers: City: El Salvador. Centers: Model: nearshore operations. Centers: Country: El Salvador. Centers: Languages: English. Centers: Languages: Spanish. Centers: Languages: French. Centers: Languages: Portuguese. Centers: Languages: German. Centers: City: Belize. Centers: Model: nearshore operations. Centers: Country: Belize. Centers: Languages: English. Centers: Languages: Spanish. Centers: Languages: French. Centers: Languages: Portuguese. Centers: Languages: German. Centers: City: Dominican Republic. Centers: Model: nearshore operations. Centers: Country: Dominican Republic. Centers: Languages: English. Centers: Languages: Spanish. Centers: Languages: French. Centers: Languages: Portuguese. Centers: Languages: German. Hiring & Workforce Signals: Workforce Signals: Notes: Public careers pages indicate active recruiting, but specific openings were not verifiable from available snippets.. Workforce Signals: Locations Mentions: four Guru locations. Workforce Signals: Employment Branding: Join us in one of four Guru locations and build your future from anywhere. Employee & Client Sentiment: Green Flags: Careers pages use employee-centered language such as understood, respected and empowered.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer Experience Outsourcing. Categories: Services: Inbound customer support. Categories: Services: Outbound customer support. Categories: Services: Omnichannel communication (voice, chat, email, social, SMS). Categories: Services: Customer retention. Categories: Name: Technical Support. Categories: Services: Technical support. Categories: Services: Help desk services. Categories: Services: Tier 1 technical help desk. Categories: Services: Tier 2 technical help desk. Categories: Name: Sales and Revenue Support. Categories: Services: Sales support. Categories: Services: Lead qualification. Categories: Services: Telemarketing. Categories: Services: Lead generation. Categories: Services: Appointment setting. Categories: Name:

Methodology

The Office Gurus's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Back Office

Contact

Website: https://theofficegurus.com/

Email: info@theofficegurus.com

Phone: 1-888-847-7422

LinkedIn: http://www.linkedin.com/company/the-office-gurus

Frequently Asked Questions

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