Tricom scorecard

Company Overview

Tricom is a BPO company, founded in 2012, with approximately 51-200 employees. They specialize in Finance & Accounting.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Brand Profile: Voice: client-focused. Voice: professional. Imagery Style: corporate service branding with contact-center positioning. Client Value Proposition: Summary: Tricom’s stated value proposition centers on customized, multichannel customer-interaction outsourcing with a practical, evidence-based approach.. Value Points: Title: Customized solutions. Value Points: Description: The official site says its contact-center provides tailored solutions to strengthen brand-customer interaction.. Value Points: Title: Practical evidence-based approach. Value Points: Description: Its company description says it helps clients stay on the leading edge of business through a practical approach based on hard evidence.. Value Points: Title: Customer interaction focus. Value Points: Description: The company emphasizes improving interaction between brands and their customers through multichannel support.. Company Overview: Highlights: Specializes in voice services and customer relationship outsourcing.. Highlights: Operates from Charguia 2, Tunisia, per its official site.. Highlights: Outsource Accelerator notes the company has been around since 2012 and serves mostly European clients, especially French businesses.. Description: Tricom is a Tunisia-based BPO/call-center provider focused on externalizing customer relationship and voice services, with an official site indicating operations from Charguia 2 and an Outsource Accelerator directory profile describing it as a telecommunication vendor specializing in voice services.. Competitive Differentiators: Differentiators: Title: Voice-service specialization. Differentiators: Description: Outsource Accelerator describes Tricom as a telecommunication vendor specializing in voice services.. Differentiators: Title: Tunisia-based delivery location. Differentiators: Description: The company’s official site identifies its base in Charguia 2, Tunisia, which may support nearshore delivery for Francophone markets.. Differentiators: Title: Francophone/European market orientation. Differentiators: Description: Outsource Accelerator states the company mostly works with European clients, especially French businesses.. Differentiators: Title: Established since 2012. Differentiators: Description:

Strengths

• Brand Profile: Voice: client-focused. Voice: professional. Imagery Style: corporate service branding with contact-center positioning. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Tricom’s stated value proposition centers on customized, multichannel customer-interaction outsourcing with a practical, evidence-based approach.. Value Points: Title: Customized solutions. Value Points: Description: The official site says its contact-center provides tailored solutions to strengthen brand-customer interaction.. Value Points: Title: Practical evidence-based approach. Value Points: Description: Its company description says it helps clients stay on the leading edge of business through a practical approach based on hard evidence.. Value Points: Title: Customer interaction focus. Value. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Specializes in voice services and customer relationship outsourcing.. Highlights: Operates from Charguia 2, Tunisia, per its official site.. Highlights: Outsource Accelerator notes the company has been around since 2012 and serves mostly European clients, especially French businesses.. Description: Tricom is a Tunisia-based BPO/call-center provider focused on externalizing customer relationship and voice services, with an official site indicating operations from Charguia 2 and an Outsource Accelerator directory profile describing it as a telecommunication vendor specializing. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 41.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 35.6
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Tricom's structured service taxonomy includes Finance & Accounting. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: adjacent. Positioning: BPO/contact-center provider focused on voice services for European, especially French, clients.. Market Signals: Directory listing identifies Tricom as a telecommunications vendor specializing in voice services.. Market Signals: French-market orientation is explicitly stated on the directory profile.. Differentiators: voice-services specialization. Differentiators: European/French market orientation. Differentiators: Tunisia-based contact-center delivery. Key Firmographics: Founded Year: 2012. Sectors Display: BPO. Sectors Display: Customer relationship outsourcing. Sectors Display: Telecommunications/voice services. Headquarters Display: Charguia 2, Tunisia; Outsource Accelerator lists headquarters as not clearly stated. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Voice services. Categories: Services: Inbound/outbound voice support. Categories: Services: Customer interaction management. Categories: Services: Call-center services. Categories: Name: Customer relationship outsourcing. Categories: Services: Multichannel contact-center services. Categories: Services: Tailored customer interaction solutions. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.. Delivery Center Details: Centers: City: Ariana. Centers: Country: Tunisia. Centers: City: Charguia 2. Centers: Country: Tunisia. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2024-04-30. Articles: Title: Tricom opened its doors for a special community day. Articles: Source: tricom.com.tn. Articles: Summary: The company published that it opened its doors for an exceptional day, marking

Geography

Countries listed in the structured record include -. Executive Summary: Summary: Tricom appears to be a small-to-mid-sized Tunisian BPO provider centered on multichannel contact-center and voice outsourcing, with a French/European market orientation and a launch date referenced as 19 October 2012.. Contact Phone: 2074892. Contact Email: contact@tricom.com.tn. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Tricom's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 46 distinct source URLs and retained 55 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: https://www.tricom.com/

Email: contact@tricom.com.tn

Phone: 33 01 76 74 02 45

LinkedIn: https://www.linkedin.com/company/tricom-call-center/

Frequently Asked Questions

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