Tsd Global scorecard

Company Overview

Tsd Global is a BPO company, founded in 1989, with approximately 100-249 employees. They specialize in Sales & Marketing, Technical Support, Voice Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Their current estimated annual revenue is $67.3M per year, with indicators suggesting continued growth. TSD Global partners with various recognizable clients, including AT&T, SiriusXM, Capital One, TGI Fridays, and Denny’s. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: client-service oriented. Voice: BPO/CX focused. Client Value Proposition: Summary: TSD Global appears positioned to help clients outsource customer care, sales, and back-office work through an established BPO operating model.. Value Points: Title: Customer experience support. Value Points: Description: Public sources indicate customer care is a core service area.. Value Points: Title: Revenue support. Value Points: Description: Inside sales and marketing support suggest a focus on helping clients drive commercial activity.. Value Points: Title: Operational offload. Value Points: Description: Back-office support indicates value for clients seeking process efficiency and administrative relief.. Company Overview: Highlights: Formerly known as TeleServices Direct. Highlights: Provides international BPO services. Highlights: Focuses on customer care, inside sales, and back-office support. Description: TSD Global, formerly TeleServices Direct, is a BPO provider offering customer care, sales, and back-office support.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources indicate the company was founded in 1989, suggesting a long track record in BPO services.. Differentiators: Title: Broad service mix. Differentiators: Description: The firm is described as serving customer care, sales, marketing, and back-office needs.. Differentiators: Title: International BPO positioning. Differentiators: Description: Public descriptions characterize the company as an international BPO provider.. Competitive Landscape: Competitors: Name: Movate. Competitors: Evidence: Movate acquired TSD Global in 2023, and both operate in outsourced CX and BPO services.. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Evidence: Large-scale CX/BPO provider competing in customer care and support services.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Large-scale CX/BPO provider competing in customer experience and back-office services.. Competitors: Relationship: direct. Competitors:

Strengths

• Brand Profile: Voice: professional. Voice: client-service oriented. Voice: BPO/CX focused. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: TSD Global appears positioned to help clients outsource customer care, sales, and back-office work through an established BPO operating model.. Value Points: Title: Customer experience support. Value Points: Description: Public sources indicate customer care is a core service area.. Value Points: Title: Revenue support. Value Points: Description: Inside sales and marketing support suggest a focus on helping clients drive commercial activity.. Value Points: Title: Operational offload. Value Points: Description: Back-office support indicates value for. (public_web; observed 2026-08-24)
• Company Overview: Highlights: Formerly known as TeleServices Direct. Highlights: Provides international BPO services. Highlights: Focuses on customer care, inside sales, and back-office support. Description: TSD Global, formerly TeleServices Direct, is a BPO provider offering customer care, sales, and back-office support.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 44.8
• growth: 56.5
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 39.6
• digital_readiness: 56.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Tsd Global's structured service taxonomy includes Sales & Marketing, Technical Support, Voice Support, Customer Support, Back Office. Reputation & Reviews: Summary: Public employee-review platforms show mixed-to-moderate ratings, but these reflect worker sentiment rather than client outcomes and should not be treated as service-quality proof.. Credentials: Detail: Based on 430 reviews in the available listing.. Credentials: Rating: 3.4/5. Credentials: Platform: Indeed. Credentials: Detail: Based on 150 company reviews in the available listing.. Credentials: Rating: 3.1/5. Credentials: Platform: Glassdoor. Credentials: Detail: Based on 21 reviews in the available listing.. Credentials: Rating: 3.7/5. Credentials: Platform: JobStreet. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer Care. Categories: Services: Customer support. Categories: Services: International customer care. Categories: Name: Sales. Categories: Services: Inside sales. Categories: Services: Marketing support. Categories: Name: Back Office. Categories: Services: Back-office support. Executive Summary: Summary: TSD Global is a U.S.-based BPO company founded in 1989 and rebranded from TeleServices Direct. Public sources describe it as providing international customer care, marketing, inside sales, and back-office services.. Service: Technical Support. Service: Sales & Marketing. Service: Voice Support. Description Long: Innovation 1 Innovation 2 AI-native engineering\\ \\ → Data and insights\\ \\ → AI services\\ \\ → Digital customer experience\\ \\ → Enterprise product services\\ \\ → AI-powered enterprise ops\\ \\ → Enterprise \\ \\ apps\\ \\ →. Delivery Center Details: Centers: City: Anderson. Centers: Country: United States. Centers: City: Indianapolis. Centers: Country: United States. Centers: City: Taguig City. Centers: Country: Philippines. Centers: City: Evansville. Centers: Country: United States. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 1989. Sectors Display: BPO. Sectors Display: customer care. Sectors Display: inside sales. Sectors Display: back-office support. Headquarters Display: Indiana, United States. Tech Stack & Tools: Tools: Category: CCaaS. Tools: Confidence: inferred. Tools: Product Name: multichannel contact

Geography

Countries listed in the structured record include -. Asset Logo: Visibility: public. Asset Document: Visibility: internal.

Methodology

Tsd Global's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Voice Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.tsdglobal.com

Email: sales@tsdglobal.com

Phone: 1 (234)-234-2345

LinkedIn: http://www.linkedin.com/company/tsd-global

Frequently Asked Questions

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