Upcall scorecard

Company Overview

Upcall is a BPO company, founded in 2016, with approximately 11-50 employees. They specialize in Finance & Accounting, Back Office.

This BPO company focuses on providing businesses human-engaged platforms for handling their marketing, sales, and lead-generating needs. Since its inception, Upcall has expanded its operations throughout California and Belgium. The company’s current size is 11 to 50 employees, and its last reported revenue is $2 million.

Executive summary

Brand Profile: Voice: innovative. Voice: human-engaged. Voice: sales-oriented. Voice: outbound-focused. Imagery Style: Minimal public visual evidence available from the retrieved sources; brand messaging emphasizes omnichannel outreach and human expertise.. Client Value Proposition: Summary: Upcall’s public positioning centers on helping teams create meaningful lead conversations, qualify prospects, and scale outbound outreach without building an in-house calling operation.[11][13]. Value Points: Title: Lead engagement. Value Points: Description: Designed to start and manage conversations with prospects through live outreach.. Value Points: Title: Qualification support. Value Points: Description: Public directory and product pages indicate lead qualification and prospecting support.. Value Points: Title: Channel coverage. Value Points: Description: Phone, email, and SMS are presented together as part of the outreach stack.. Company Overview: Tagline: Omnichannel Sales Outreach Platform. Highlights: Human-powered outbound calling solutions. Highlights: Omnichannel outreach across phone, email, and SMS. Highlights: Directory listing describes the firm as a BPO services provider. Highlights: Website positions the offering around meaningful conversations with leads. Description: Upcall is presented as an outbound calling and omnichannel sales outreach provider offering phone, email, and SMS-based lead engagement and qualification services.[1][11]. Competitive Differentiators: Differentiators: Title: Human-powered outbound model. Differentiators: Description: Public descriptions emphasize human callers rather than only software automation, positioning the service around live conversations.. Differentiators: Title: Omnichannel outreach. Differentiators: Description: The company says it combines phone calls, email campaigns, and SMS messaging in one outreach flow.. Differentiators: Title: Sales-focused workflow. Differentiators: Description: Public materials frame the service around lead engagement, qualification, prospecting, and appointment setting rather than general customer support.. Competitive Landscape: Competitors: Name: General outbound call outsourcing providers. Competitors:

Strengths

• Brand Profile: Voice: innovative. Voice: human-engaged. Voice: sales-oriented. Voice: outbound-focused. Imagery Style: Minimal public visual evidence available from the retrieved sources; brand messaging emphasizes omnichannel outreach and human expertise.. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Upcall’s public positioning centers on helping teams create meaningful lead conversations, qualify prospects, and scale outbound outreach without building an in-house calling operation.[11][13]. Value Points: Title: Lead engagement. Value Points: Description: Designed to start and manage conversations with prospects through live outreach.. Value Points: Title: Qualification support. Value Points: Description: Public directory and product pages indicate lead qualification and prospecting support.. Value Points: Title: Channel coverage. Value Points: Description: Phone, email, and SMS are. (public_web; observed 2026-08-25)
• Company Overview: Tagline: Omnichannel Sales Outreach Platform. Highlights: Human-powered outbound calling solutions. Highlights: Omnichannel outreach across phone, email, and SMS. Highlights: Directory listing describes the firm as a BPO services provider. Highlights: Website positions the offering around meaningful conversations with leads. Description: Upcall is presented as an outbound calling and omnichannel sales outreach provider offering phone, email, and SMS-based lead engagement and qualification services.[1][11]. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (company_website; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-05-15)

Firmographics

GB100 score

Overall score: 46

• egs: 40.2
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 35
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Upcall's structured service taxonomy includes Finance & Accounting, Back Office. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Outbound calling. Categories: Services: Cold calling. Categories: Services: Sales outreach. Categories: Services: Follow-up calling. Categories: Services: Lead qualification. Categories: Name: Omnichannel outreach. Categories: Services: Email campaigns. Categories: Services: SMS messaging. Categories: Services: Phone-based campaigns. Categories: Name: Sales support. Categories: Services: Appointment setting. Categories: Services: Prospecting support. Categories: Services: Pipeline generation. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Delivery Center Details: Centers: City: Mountain View. Centers: Country: United States. Centers: City: California. Centers: Country: United States. Centers: City: Belgium. Centers: Country: Belgium. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 2016. Sectors Display: Sales outreach. Sectors Display: Lead generation. Sectors Display: Telemarketing. Sectors Display: BPO. Sectors Display: Omnichannel outreach. Headquarters Display: Mountain View, California (directory listing); no full headquarters address was shown in the public snippet. Leadership & Executives: Executives: Bio: Public LinkedIn profile identifies him as CEO and Founder at UpCall BPO and describes the company as providing B2B appointment setting, telemarketing, lead generation, and prospecting solutions.. Executives: Name: Zain Shakeel. Executives: Title: CEO and Founder at UpCall BPO. Reputation & Reviews: Summary: Public review sources show generally positive ratings, but the visible review volume is limited on some platforms.[2][3][4][12][15]. Credentials: Detail: Employee review listing shows 13 matching reviews and 4.0 out of 5 stars.. Credentials: Rating: 4.0/5. Credentials: Platform: Indeed. Credentials: Detail: Public snippet shows 11 reviews and a 4.6 rating.. Credentials: Rating: 4.6/5. Credentials: Platform: Capterra. Credentials: Detail: Public snippet shows 1 review with

Geography

Countries listed in the structured record include -. Executive Summary: Summary: Upcall is a BPO-style outbound outreach provider focused on sales development, lead generation, qualification, and follow-up calling, with additional email and SMS outreach noted on its public website and directory profiles.[1][11][13]. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Phone outreach platform. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: SMS messaging. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Email campaigns. Proprietary Tech: Name: Human-engaged omnichannel outreach platform. Proprietary Tech: Description: Upcall presents itself as an omnichannel sales outreach platform combining human expertise with phone calls, email campaigns, and SMS messaging.. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Upcall's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 50 distinct source URLs and retained 61 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting
• Back Office

Contact

Website: https://www.upcall.com/

Email: support@upcall.com

Phone: 888-318-1336

LinkedIn: https://www.linkedin.com/company/upcall/

Frequently Asked Questions

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