Vxi Global Holdings scorecard

Company Overview

Vxi Global Holdings is a BPO company, founded in 1998, with approximately 10000+ employees. They specialize in Sales & Marketing, Customer Support, Back Office. They serve the E-commerce & Retail industries.

The BPO achieves this by employing over 30,000 employees that exercise a people-first culture. VXI Global Solutions grows with its success. Established in Los Angeles, California, the organization now has 42 locations and reported revenue of $7.4 billion. The award-winning organization continually develops new processes to help brands adapt to an ever-changing market. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: customer experience. Voice: enterprise growth. Voice: transformative. Voice: innovative. Voice: global. Voice: performance-focused. Tagline: Global CX & BPO Services for Enterprise Growth. Client Value Proposition: Summary: VXI presents itself as a partner for enterprise brands seeking customer care, CX improvement, and outsourcing support.. Value Points: Title: Client impact focus. Value Points: Description: Messaging emphasizes keeping clients ahead through CX strategy and operational support.. Value Points: Title: Enterprise growth orientation. Value Points: Description: The homepage positions VXI as supporting enterprise growth through global CX and BPO services.. Value Points: Title: Operational breadth. Value Points: Description: Leadership and service pages indicate coverage across strategy, operations, technology, and account management.. Company Overview: Tagline: Global CX & BPO services for enterprise growth. Highlights: Uses CX and BPO messaging on its public website. Highlights: States a focus on enterprise growth and customer experience. Highlights: Has received public awards noted on its site. Description: VXI Global Solutions positions itself as a provider of customer care and customer experience solutions for leading brands.. Competitive Differentiators: Differentiators: Title: Global leadership structure. Differentiators: Description: Public leadership pages show a multi-region and multi-function leadership team spanning operations, technology, HR, marketing, and regional management.. Differentiators: Title: CX and growth positioning. Differentiators: Description: The company frames its services around customer experience, digital transformation, and client impact.. Differentiators: Title: Public recognition. Differentiators: Description: The site highlights awards such as Frost & Sullivan recognition and a Gold Stevie Award for sales outsourcing.. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Listed among major customer-service BPO market leaders in Gartner coverage that also

Strengths

• Brand Profile: Voice: customer experience. Voice: enterprise growth. Voice: transformative. Voice: innovative. Voice: global. Voice: performance-focused. Tagline: Global CX & BPO Services for Enterprise Growth. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: VXI presents itself as a partner for enterprise brands seeking customer care, CX improvement, and outsourcing support.. Value Points: Title: Client impact focus. Value Points: Description: Messaging emphasizes keeping clients ahead through CX strategy and operational support.. Value Points: Title: Enterprise growth orientation. Value Points: Description: The homepage positions VXI as supporting enterprise growth through global CX and BPO services.. Value Points: Title: Operational breadth. Value Points: Description: Leadership and service pages indicate coverage. (public_web; observed 2026-08-10)
• Company Overview: Tagline: Global CX & BPO services for enterprise growth. Highlights: Uses CX and BPO messaging on its public website. Highlights: States a focus on enterprise growth and customer experience. Highlights: Has received public awards noted on its site. Description: VXI Global Solutions positions itself as a provider of customer care and customer experience solutions for leading brands.. (public_web; observed 2026-08-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-10)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-11-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 53

• egs: 44.3
• growth: 56.5
• reputation: 52.3
• ai_readiness: 50
• market_footprint: 56.4
• digital_readiness: 57

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Vxi Global Holdings's structured service taxonomy includes Sales & Marketing, Customer Support, Back Office. Recent News: Articles: Date: 2025-02-20. Articles: Title: VXI Receives Frost & Sullivan's 2026 North America Company of the Year for Excellence in Revenue Generating Solutions Leadership. Articles: Source: VXI. Articles: Summary: VXI’s homepage highlights this award announcement in its recent updates.. Articles: Date: 2025-02-20. Articles: Title: VXI Wins Sales Outsourcing Provider of the Year Gold Stevie Award in 2025 Stevie Awards for Sales & Customer Service. Articles: Source: VXI. Articles: Summary: VXI’s public site highlights a 2025 Gold Stevie Award for sales outsourcing.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience (CX). Categories: Services: Customer care. Categories: Services: Customer experience solutions. Categories: Name: Business process outsourcing. Categories: Services: Outsourcing services. Categories: Services: Contact center services. Categories: Name: Technology-enabled services. Categories: Services: Digital transformation support. Executive Summary: Summary: VXI Global Solutions is a BPO and customer experience services provider serving enterprise brands, with a public emphasis on customer care, CX transformation, and global delivery.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Specialized chatbots for recruiting. Ai Capabilities: segment recruiting with specialized chatbots. Description Long: News\\ \\ **VXI Receives Frost & Sullivan's 2026 North America Company of the Year for Excellence in Revenue Generating Solutions Leadership**\\ \\ News\\ \\ **VXI Takes Home Multiple Stevie® Awards in 2026 Stevie Awards for Sales & Customer Service**\\ \\ News\\ \\ **VXI Recognized by Newsweek Among America’s Greatest Workplaces for Culture, Belonging & Community**\\ \\. Service: Sales & Marketing. Description Long: [News\\ \\ **VXI Receives Frost & Sullivan's 2026 North America Company of the Year for Excellence in Revenue Generating Solutions Leadership**\\ \\ ](https://vxi.com/news/vxi-receives-frost-and-sullivan-s-2026-north-america-company-of-the-year-for-excellence-in-revenue-generating-solutions-leadership/) [News\\ \\ **VXI Takes Home Multiple Stevie®

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Los Angeles. Centers: Country: United States. Centers: City: Charlotte. Centers: Country: United States. Centers: City: Lubbock. Centers: Country: United States. Centers: City: Morrow. Centers: Country: United States. Centers: City: Quezon City. Centers: Country: Philippines. Centers: City: Pasay. Centers: Country: Philippines. Centers: City: Makati. Centers: Country: Philippines. Centers: City: Clark. Centers: Country: Philippines. Centers: City: Davao City. Centers: Country: Philippines. Centers: City: Guatemala City. Centers: Country: Guatemala. Centers: City: Kingston. Centers: Country: Jamaica. Centers: City: Cairo. Centers: Country: Egypt. Centers: City: Hyderabad. Centers: Country: India. Hiring & Workforce Signals: Workforce Signals: Remote Or In Office: both in-office and remote employment opportunities. Workforce Signals: Global Location Count: 40+ locations. Leadership & Executives: Executives: Name: David Zhou. Executives: Title: CEO / Director. Executives: Name: Frank Yao. Executives: Title: President / Director. Executives: Name: Charles Koskovich. Executives: Title: Chief Operating Officer. Executives: Name: Albert Galarza. Executives: Title: Chief Impact Officer. Executives: Name: Amy Cubellis. Executives: Title: Chief Human Resources Officer. Executives: Name: Debbie Hayes. Executives: Title: Chief Marketing Officer. Executives: Name: Sean Butler. Executives: Title: SVP, Account Management. Executives: Name: Charlie Liu. Executives: Title: Chief Technology Officer. Executives: Name: Michael J Lee. Executives: Title: Regional Leadership. Executives: Name: Omar Botello. Executives: Title: Regional Leadership. Executives: Name: Sarfaraz Kader. Executives: Title: Regional Leadership. Executives: Name: Ahmed Ayoub. Executives: Title: Regional Leadership. Executives: Name: Jonathan Zhu. Executives: Title: Board of Directors. Executives: Name: Eva Wang. Executives: Title: Board of Directors. Executives: Name: Drew Chen. Executives: Title: Board of Directors. Executives: Name: Eric Erb. Executives: Title: Board of Directors. Executives: Name: Lihong

Methodology

Vxi Global Holdings's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 103 distinct source URLs and retained 101 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.vxi.com

Email: info@vxi.com

Phone: +1 213 627 1300

LinkedIn: http://www.linkedin.com/company/vxi-global-solutions-inc

Frequently Asked Questions

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