Worldwide Bpo And Call Centres scorecard

Company Overview

Worldwide Bpo And Call Centres is a BPO company, founded in 2017, with approximately 50-99 employees. They specialize in Sales & Marketing, Technical Support, Email Support, Back Office.

To provide outsourcing services with precision and excellence, creating prosperity for all customers, employees and shareholders. - To be the employer of choice in Jamaica, selecting only the best and the brightest to join our dynamic team. - To be the outsourcing service of choice to all companies globally. - To be the leading provider in outsourcing services. Worldwide BPO & Call Centres started with fifty-two agents and now has a staff complement of over 250 employees’ who everyday spends time amazing and delighting each customer as they supply world-class customer service. With the mission to become the best Global Business Process Outsourcing Provider for customer service and complementary back-office processes, Worldwide BPO is redefining outsourcing excellence in the contact center industry. Operating from Kingston, Jamaica and led by some of the most experienced and qualified individuals in the business, Worldwide BPO is a leader in offshore BPO service in the country.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: promotional. Tagline: Perfect Call Center Services Provider Partner. Imagery Style: corporate outsourcing and contact-center branding. Client Value Proposition: Summary: The public value proposition is a single-provider BPO partner for customer service and back-office support, with a broad menu of contact-center functions and an emphasis on quality and training.. Value Points: Title: Multi-channel support coverage. Value Points: Description: Public materials list voice, email, chat, and IVR-related support capabilities.. Value Points: Title: Operational flexibility. Value Points: Description: Inbound, outbound, collections, technical support, and back-office offerings suggest support across multiple customer operations use cases.. Value Points: Title: Process quality focus. Value Points: Description: The company highlights rigorous quality and training methodologies as part of its service approach.. Company Overview: Tagline: WorldWide BPO and Call Centres positions itself as a global business process outsourcing provider focused on customer service and complementary back-office processes.. Highlights: Public website describes a mission to become a leading global BPO provider for customer service and back-office processes.. Highlights: Public contact information lists headquarters in Kingston, Jamaica, and a Florida office/other location in Miami, Florida.. Highlights: LinkedIn identifies the company as privately held and founded in 2010.. Description: Worldwide BPO and Call Centres is a Jamaica-based outsourcing and offshoring company operating a call center and BPO service offering from Kingston, with a public website and LinkedIn presence indicating customer service, inbound/outbound, and back-office support.. Competitive Differentiators: Differentiators: Title: Nearshore contact center positioning. Differentiators: Description: The public website frames the company as redefining outsourcing excellence in the near shore contact center industry.. Differentiators: Title:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: promotional. Tagline: Perfect Call Center Services Provider Partner. Imagery Style: corporate outsourcing and contact-center branding. (public_web; observed 2025-09-22)
• Client Value Proposition: Summary: The public value proposition is a single-provider BPO partner for customer service and back-office support, with a broad menu of contact-center functions and an emphasis on quality and training.. Value Points: Title: Multi-channel support coverage. Value Points: Description: Public materials list voice, email, chat, and IVR-related support capabilities.. Value Points: Title: Operational flexibility. Value Points: Description: Inbound, outbound, collections, technical support, and back-office offerings suggest support across multiple customer operations use cases.. Value Points:. (public_web; observed 2026-08-20)
• Company Overview: Tagline: WorldWide BPO and Call Centres positions itself as a global business process outsourcing provider focused on customer service and complementary back-office processes.. Highlights: Public website describes a mission to become a leading global BPO provider for customer service and back-office processes.. Highlights: Public contact information lists headquarters in Kingston, Jamaica, and a Florida office/other location in Miami, Florida.. Highlights: LinkedIn identifies the company as privately held and founded in 2010.. Description: Worldwide BPO and. (public_web; observed 2025-03-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-09-22)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-03-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 45

• egs: 39.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Worldwide Bpo And Call Centres's structured service taxonomy includes Sales & Marketing, Technical Support, Email Support, Back Office. Competitive Landscape: Competitors: Name: Worldwide Call Centers. Competitors: Evidence: Different company with similar name and industry; not a verified subsidiary or affiliate.. Competitors: Relationship: adjacent. Competitors: Name: Worldwide BPO Experts. Competitors: Evidence: Different company with similar name and BPO positioning; not a verified affiliate.. Competitors: Relationship: adjacent. Positioning: A Jamaica-based BPO/contact-center provider emphasizing nearshore outsourcing, customer service, and back-office support.. Market Signals: Public website messaging emphasizes global BPO and outsourcing excellence.. Market Signals: Career posting indicates active hiring for customer-facing operations.. Differentiators: Nearshore contact-center positioning. Differentiators: Customer service and complementary back-office focus. Differentiators: Jamaica-based operating footprint. Hiring & Workforce Signals: Open Positions: Title: Receptionist/Customer Service role. Open Positions: Location: Kingston, Jamaica. Open Positions: Seniority: entry-level. Open Positions: Department: Human Capital. Workforce Signals: Starter Agent Count 52: true. Workforce Signals: Staff Complement Over 250: true. Key Firmographics: Founded Year: 2010. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Call center services. Sectors Display: BPO services. Headquarters Display: Kingston, Jamaica. Employee Count Display: 201-500 employees (LinkedIn display). Ownership Type Display: Privately held. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer contact services. Categories: Services: Inbound calls. Categories: Services: Outbound calls. Categories: Services: Customer service. Categories: Services: Call handling. Categories: Name: Sales and growth support. Categories: Services: Telemarketing. Categories: Services: Lead generation. Categories: Services: Appointment setting. Categories: Name: Support operations. Categories: Services: Technical support. Categories: Services: Email support. Categories: Services: Chat support. Categories: Services: IVR campaigns. Categories: Name: Back-office services. Categories: Services: Back-office support. Categories: Services: Collections. Categories: Services: Surveys. Executive Summary: Summary: Worldwide BPO and Call Centres appears to be a privately held Jamaican BPO and call center provider founded in 2010, with public

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Kingston. Centers: Country: Jamaica. Centers: City: Miami. Centers: Country: United States. Description Long: To provide outsourcing services with precision and excellence, creating prosperity for all customers, employees and shareholders. - To be the employer of choice in Jamaica, selecting only the best and the brightest to join our dynamic team. - To be the outsourcing service of choice to all companies globally. - To be the leading provider in outsourcing services. Worldwide BPO & Call Centres started with fifty-two agents and now has a staff complement of over 250 employees’ who everyday spends time amazing and delighting each customer as they supply world-class customer service. With the mission to become the best Global Business Process Outsourcing Provider for customer service and complementary back-office processes, Worldwide BPO is redefining outsourcing excellence in the contact center industry. Operating from Kingston, Jamaica and led by some of the most experienced and qualified individuals in the business, Worldwide BPO is a leader in offshore BPO service in the country.. Financial Health: Overall Health: unknown. Asset Fact Document Summary: Role: other_document. Summary: JOB APPLICATION FORM Email: [jobs@wwbpo-callcentre.com](mailto:jobs@wwbpo-callcentre.com) mailto: [jobs@wwbpo-callcentre.com](mailto:jobs@wwbpo-callcentre.com) # JOB APPLICATION FORM # PLEASE COMPLETE FORM IN BLOCK LETTERS # Applicant Information * * * **Last Name:** **First Name(s):** **Middle:** **Please Circle: Mr./Miss/Mrs.** **Date of Birth:** **DD/MM/YY** **Place of Birth:** ## Place of Birth: xAN Gender: Male Female **Address:** **Home Phone #:** **Mobile Phone #:** * * * **Email Address:** _**OTHER PARTICULARS**_ **TRN#:** **NIS#:** ## National ID ID Type: \[Image: Image20\] Passport \[Image: Image20\] Driver's License **ID Type:** National

Methodology

Worldwide Bpo And Call Centres's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 65 distinct source URLs and retained 75 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Email Support
• Back Office

Contact

Website: https://wwbpocallcentres.com

Email: kgraham@wwbpo-callcentre.com

Phone: -

Frequently Asked Questions

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