BPO glossary

Plain-English definitions for buyers evaluating BPO, CX, and AI-hybrid delivery.

• BPO (business process outsourcing)
• Contact center outsourcing
• Customer support outsourcing
• Call center outsourcing
• AI-hybrid CX
• Healthcare BPO
• Insurance claims BPO
• Mortgage outsourcing
• Finance and accounting BPO
• Nearshore contact center
• RFP for BPO services
• How to evaluate a BPO