1click Contact Center scorecard

Company Overview

1click Contact Center is a BPO company, founded in 2009, with approximately 50-99 employees. They specialize in Chat Support, Sales & Marketing, Technical Support, Email Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: confident. Voice: service-oriented. Voice: growth-oriented. Voice: people-first. Tagline: Tijuana's most reliable contact center. Imagery Style: Professional corporate call-center branding with emphasis on reliability and growth messaging.. Client Value Proposition: Summary: 1Click Contact Center positions itself as a nearshore outsourcing partner that combines bilingual agents, lower-cost delivery, and a broad service menu for customer-facing and back-office work.. Value Points: Title: Lower-cost nearshore delivery. Value Points: Description: The company explicitly frames its model as cost-effective nearshore outsourcing.. Value Points: Title: Bilingual service coverage. Value Points: Description: Public materials indicate support in English and Spanish, with bilingual agents highlighted as a strength.. Value Points: Title: Operational flexibility. Value Points: Description: The company emphasizes being agile and responsive to changing client requirements.. Value Points: Title: Multi-function outsourcing. Value Points: Description: The service set spans customer support, sales, technical support, and administrative functions.. Company Overview: Tagline: TIJUANA'S MOST RELIABLE CONTACT CENTER. Highlights: Nearshore contact center positioning. Highlights: Bilingual English and Spanish outsourcing services. Highlights: Tijuana-based operations. Highlights: State-of-the-art facilities claim. Description: 1Click Contact Center is a nearshore BPO contact center in Tijuana, Baja California, presenting itself as a full-service outsourcing provider for English- and Spanish-language support.. Competitive Differentiators: Differentiators: Title: Nearshore cost structure. Differentiators: Description: Positions itself as a highly efficient and cost-effective nearshore contact center.. Differentiators: Title: Bilingual capability. Differentiators: Description: Public materials state the company offers services in both English and Spanish and highlights bilingual speaking agents.. Differentiators: Title: Flexible operating model. Differentiators: Description: The company says it is flexible, agile, and quick to respond to shifting client needs.. Differentiators:

Strengths

• Brand Profile: Voice: confident. Voice: service-oriented. Voice: growth-oriented. Voice: people-first. Tagline: Tijuana's most reliable contact center. Imagery Style: Professional corporate call-center branding with emphasis on reliability and growth messaging.. (public_web; observed 2025-01-15)
• Client Value Proposition: Summary: 1Click Contact Center positions itself as a nearshore outsourcing partner that combines bilingual agents, lower-cost delivery, and a broad service menu for customer-facing and back-office work.. Value Points: Title: Lower-cost nearshore delivery. Value Points: Description: The company explicitly frames its model as cost-effective nearshore outsourcing.. Value Points: Title: Bilingual service coverage. Value Points: Description: Public materials indicate support in English and Spanish, with bilingual agents highlighted as a strength.. Value Points: Title: Operational flexibility.. (public_web; observed 2026-08-25)
• Company Overview: Tagline: TIJUANA'S MOST RELIABLE CONTACT CENTER. Highlights: Nearshore contact center positioning. Highlights: Bilingual English and Spanish outsourcing services. Highlights: Tijuana-based operations. Highlights: State-of-the-art facilities claim. Description: 1Click Contact Center is a nearshore BPO contact center in Tijuana, Baja California, presenting itself as a full-service outsourcing provider for English- and Spanish-language support.. (public_web; observed 2025-01-15)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-01-15)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-10-08)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-12-08)

Firmographics

GB100 score

Overall score: 45

• egs: 38.9
• growth: 50
• reputation: 54.3
• ai_readiness: 50
• market_footprint: 29.7
• digital_readiness: 45.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

1click Contact Center's structured service taxonomy includes Chat Support, Sales & Marketing, Technical Support, Email Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator directory-listed nearshore BPOs. Competitors: Evidence: Directory listings indicate 1Click operates in the same nearshore BPO/contact-center market.. Competitors: Relationship: adjacent. Competitors: Name: Other Tijuana call centers. Competitors: Evidence: Public listings describe 1Click as a Tijuana-based nearshore contact center, placing it in direct local competition.. Competitors: Relationship: direct. Positioning: A nearshore BPO/contact center in Tijuana focused on bilingual customer support and outsourced business services.. Market Signals: Positioned as a Baja California nearshore BPO provider. Market Signals: Marketed as a bilingual contact center. Market Signals: Services page emphasizes inbound/outbound phone, chat, ticket, and email support. Differentiators: Nearshore model. Differentiators: Bilingual support. Differentiators: Broad service mix including customer service, tech support, appointment setting, data entry, social media management, sales, lead generation, and collections. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Inbound phone support. Categories: Services: Outbound phone support. Categories: Services: Chat support. Categories: Services: Ticket support. Categories: Services: Email support. Categories: Name: Sales and growth. Categories: Services: B2B sales. Categories: Services: B2C sales. Categories: Services: Lead generation. Categories: Services: Appointment setting. Categories: Name: Technical support. Categories: Services: Tech support. Categories: Name: Back-office services. Categories: Services: Data entry. Categories: Services: Payroll services. Categories: Services: HR services. Categories: Services: Virtual assistant services. Categories: Services: Accounting. Categories: Name: Collections. Categories: Services: Collections. Executive Summary: Summary: Public sources describe 1Click Contact Center as a Tijuana-based nearshore BPO provider founded in 2017, focused on bilingual customer support and related outsourcing services for SMB and enterprise clients.. Asset Fact Document Signal: Role: other_document. Statement: Data Entry, Payroll Services, HR Services, Virtual Assistant and Accounting. Asset Fact Document Signal: Role: other_document. Statement: OUR

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Tijuana. Centers: Model: nearshore. Centers: Country: Mexico. Key Firmographics: Founded Year: 2017. Sectors Display: BPO. Sectors Display: nearshore contact center. Sectors Display: customer support. Sectors Display: lead generation. Sectors Display: collections. Headquarters Display: Tijuana, Baja California, Mexico. Leadership & Executives: Executives: Bio: Identified in the company summary as the founder of 1Click Contact Center; the summary states he launched the company in 2017 after seven years as a senior operations manager and managing partner at two nearshore call centers.. Executives: Name: Luis Esparza. Executives: Title: Founder. Asset Fact Document Signal: Role: other_document. Statement: 1Click offers bilingual speaking agents with 100% English speaking capabilities who are also bicultural, multi-talented, well-educated, U.S. trained with the expertise in a wide array of call center business functions.. Asset Fact Document Signal: Role: other_document. Statement: 1Click core business structure is to establish a highly-efficient, and yet cost-effective "nearshore" contact center for all of our current and future clients to benefit from.. Asset Fact Document Summary: Role: other_document. Summary: AT 1CLICK, WE PROMISE FOUR THINGS: PEOPLE, PROCESS, TECHNOLOGY, AND TRANSFORMATIONAL GROWTH. AS A PROGRESSIVE, NEW-AGE OUTSOURCER, WE ARE FLEXIBLE, AGILE AND QUICK TO RESPOND TO CLIENTS' SHIFTING NEEDS. PEOPLE ARE OUR PASSION AND OUR POWER. ## CONTACT US Flores Migon, 8119 Zona Centro Tijuana, BC 22000 +52 1.664.753.2373 [luis@1clickcc.com](mailto:luis@1clickcc.com) [www.1clickcc.com](http://www.1clickcc.com/) 1CLICK contact center Tijuana Most Reliable Call Center * * * ## THE COMPANY 1Click Contact Center was founded by Luis Esparza in 2017. After spending seven years as a Sr. Operations Manager and Managing Partner for two nearshore call centers,

Methodology

1click Contact Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 35 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support
• Sales & Marketing
• Technical Support
• Email Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.1clickcc.com

Email: 1clickcontactctr@gmail.com

Phone: 52 1 (664) 753 2373

LinkedIn: https://www.linkedin.com/company/1click-contact-center/

Frequently Asked Questions

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