31 Parallel scorecard

Company Overview

31 Parallel is a BPO company, founded in 2014, with approximately 100-249 employees. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: Professional. Voice: client-focused. Voice: community-rooted. Colors: No verified public brand palette found. Imagery Style: Mountains/nature/location-rooted imagery tied to Shimla and the Himalaya. Logo Variants: Logo described as a tribute to the mountains, rivers and trees of Himachal Pradesh. Client Value Proposition: Summary: 31 Parallel positions itself as a provider that can transform and outsource business processes while preserving customer experience and delivering low-cost, quality operations.. Value Points: Title: Process transformation. Value Points: Description: Public messaging says the company helps transform and outsource business processes.. Value Points: Title: Customer experience focus. Value Points: Description: The company states it maintains high standards of customer experience.. Value Points: Title: Multi-channel support. Value Points: Description: The firm advertises voice, chat, email, and back-office support across client workflows.. Value Points: Title: Domain coverage. Value Points: Description: Public sources point to support across several sectors, especially travel, BFSI, e-commerce, and education.. Company Overview: Tagline: Located in Shimla, 31 Parallel presents itself as a BPO and process management provider serving global clients.. Highlights: Named after the 31°N latitude passing through its Shimla office.. Highlights: Positions its logo and identity around its Himalayan home state.. Highlights: Public descriptions emphasize end-to-end BPO/BPM services and customer experience.. Highlights: Public sources describe the company as bootstrapped and founded in 2014.. Description: 31 Parallel is a Shimla-based business process outsourcing company that says it offers process management and BPO services to clients worldwide, with a stated emphasis on low-cost processing and high-quality outputs.. Competitive Differentiators: Differentiators: Title: Shimla-based operating model. Differentiators: Description: The company repeatedly emphasizes its Shimla location

Strengths

• Brand Profile: Voice: Professional. Voice: client-focused. Voice: community-rooted. Colors: No verified public brand palette found. Imagery Style: Mountains/nature/location-rooted imagery tied to Shimla and the Himalaya. Logo Variants: Logo described as a tribute to the mountains, rivers and trees of Himachal Pradesh. (public_web; observed 2025-11-03)
• Client Portfolio: Industry Concentration: Share: 70% claimed. Industry Concentration: Industry: Travel. Industry Concentration: Confidence: confirmed. (public_web; observed 2025-01-01)
• Client Value Proposition: Summary: 31 Parallel positions itself as a provider that can transform and outsource business processes while preserving customer experience and delivering low-cost, quality operations.. Value Points: Title: Process transformation. Value Points: Description: Public messaging says the company helps transform and outsource business processes.. Value Points: Title: Customer experience focus. Value Points: Description: The company states it maintains high standards of customer experience.. Value Points: Title: Multi-channel support. Value Points: Description: The firm advertises voice, chat,. (public_web; observed 2025-11-03)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-11-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-11-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-01-01)

Firmographics

GB100 score

Overall score: 43

• egs: 37.7
• growth: 47.1
• reputation: 45.1
• ai_readiness: 50
• market_footprint: 33.6
• digital_readiness: 41.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: Share: 70% claimed. Industry Concentration: Industry: Travel. Industry Concentration: Confidence: confirmed. Competitive Landscape: Competitors: Name: Unknown direct BPO peers. Competitors: Evidence: Public sources mention broad BPO/BPM competition but do not verify a specific competitor set for this company.. Competitors: Relationship: alternative. Positioning: End-to-end BPO/BPM provider with Shimla-based operations and a niche in travel services.. Market Signals: Public profiles describe services across banking, finance, e-commerce, travel, health, internet marketing, and education. Differentiators: Niche emphasis in travel services. Differentiators: Multichannel support across voice, chat, and back office. Differentiators: Shimla-based delivery positioning. Key Firmographics: Founded Year: 2014. Sectors Display: Enterprise services. Sectors Display: BPO/BPM. Sectors Display: Travel and tourism. Sectors Display: Banking, finance and accounting. Sectors Display: E-commerce. Sectors Display: Education. Sectors Display: Internet marketing. Sectors Display: Mortgage. Headquarters Display: Shimla, Himachal Pradesh, India. Employee Count Display: 200+ to ~368 publicly reported across sources. Ownership Type Display: Bootstrapped. Recent News: Articles: Date: 2026-05-28. Articles: Title: 31 Parallel company profile update. Articles: Source: Inc42. Articles: Summary: A company profile update lists 31 Parallel as a bootstrapped enterprise services company founded in 2014 and headquartered in Shimla.. Articles: Date: 2026-05-28. Articles: Title: 31 Parallel key people profile update. Articles: Source: Inc42. Articles: Summary: A public profile update identifies the founders and reports approximately 368 employees.. Articles: Date: 2026-08-20. Articles: Title: LinkedIn company page update. Articles: Source: LinkedIn. Articles: Summary: The company page describes 31 Parallel as an outsourcing and offshoring consulting provider with its HQ in Shimla.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: BPO / BPM. Categories: Services: End-to-end business process outsourcing. Categories: Services: Business process management. Categories: Services: Back-office support. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Shimla. Centers: Country: India. Executive Summary: Summary: 31 Parallel is a Shimla-headquartered BPO provider founded in 2014 that publicly markets end-to-end outsourcing, process management, and customer-experience services across multiple domains, with recurring references to travel as a niche focus.. Financial Health: Risk Factors: Private company with limited public financial disclosure. Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Notes: Public company profile lists approximately 368 employees.. Workforce Signals: Employee Count Claimed: ~368. Leadership & Executives: Executives: Bio: Public sources identify him as one of the company’s founders.. Executives: Name: Karan Pal Singh Chauhan. Executives: Title: Co-Founder. Executives: Bio: Public sources identify him as one of the company’s founders and a director.. Executives: Name: Vivek Parmar. Executives: Title: Co-Founder / Director. Pricing & Engagement: Summary: No public pricing card, rate sheet, or contract model was verified in the available sources.. Reputation & Reviews: Summary: No verified third-party review platform ratings were found in the available public sources. Public profiles and media pieces describe the company positively, but they are not formal review credentials.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: No verified public tech stack disclosed. Description Long: We're temporarily offline for maintenance or account-related reasons. Please check back later, or contact the site owner for more information..

Methodology

31 Parallel's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.31parallel.com

Email: hello@31parallel.com

Phone: 919816648031

Frequently Asked Questions

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