3i Infotech scorecard

Company Overview

3i Infotech is a BPO company, founded in 1993, with approximately 1000-4999 employees. They specialize in Sales & Marketing. They serve the E-commerce & Retail industries.

The organization has 1000 clients located in more than 50 countries. 3i Infotech’s current organization size is 1,001 to 5,000 employees, and its last reported revenue is $$100 to $500 million. 3i Infotech operates as global force located on four continents. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: global IT solutions. Voice: digital transformation. Client Value Proposition: Summary: 3i Infotech appears to position its BPS offering as part of a broader technology-led outsourcing model focused on customer experience and back-office efficiency.. Value Points: Title: Customer experience support. Value Points: Description: Public BPS materials emphasize customer experience consulting.. Value Points: Title: Operational efficiency. Value Points: Description: Back-office automation is highlighted as a core BPS capability.. Value Points: Title: Integrated delivery. Value Points: Description: Clients can source BPO-adjacent services alongside application, analytics, and infrastructure support from one provider.. Company Overview: Highlights: Offers Digital Business Process Services (BPS) including customer experience consulting and back-office automation.. Highlights: Operates alongside Application, Automation, Analytics (AAA) and Infrastructure Services (IS) business segments.. Highlights: Public company listed on BSE and NSE.. Description: 3i Infotech Limited is an India-based global information technology company that describes itself as a provider of digital transformation, technology services, and technology solutions, with a Digital Business Process Services offering for BPO-related work.. Competitive Differentiators: Differentiators: Title: Broad IT + BPO mix. Differentiators: Description: Combines digital transformation and technology services with Business Process Services, allowing cross-sell across operations and technology workstreams.. Differentiators: Title: Multiple delivery segments. Differentiators: Description: Operates across AAA, Infrastructure Services, and Business Process Services, indicating a diversified service portfolio.. Differentiators: Title: Managed services presence. Differentiators: Description: Recent public disclosures reference managed infrastructure and data centre services, suggesting support for operational outsourcing needs.. Leadership & Executives: Executives: Name: Sanjay Vatsa. Executives: Title: Additional Director, Non-Independent Non-Executive Director. Executives: Name: Venu Gopal Reddy. Executives: Title: Business Head – Infrastructure

Strengths

• Brand Profile: Voice: global IT solutions. Voice: digital transformation. (public_web; observed 2026-08-23)
• Client Value Proposition: Summary: 3i Infotech appears to position its BPS offering as part of a broader technology-led outsourcing model focused on customer experience and back-office efficiency.. Value Points: Title: Customer experience support. Value Points: Description: Public BPS materials emphasize customer experience consulting.. Value Points: Title: Operational efficiency. Value Points: Description: Back-office automation is highlighted as a core BPS capability.. Value Points: Title: Integrated delivery. Value Points: Description: Clients can source BPO-adjacent services alongside application, analytics, and infrastructure. (public_web; observed 2026-08-17)
• Company Overview: Highlights: Offers Digital Business Process Services (BPS) including customer experience consulting and back-office automation.. Highlights: Operates alongside Application, Automation, Analytics (AAA) and Infrastructure Services (IS) business segments.. Highlights: Public company listed on BSE and NSE.. Description: 3i Infotech Limited is an India-based global information technology company that describes itself as a provider of digital transformation, technology services, and technology solutions, with a Digital Business Process Services offering for BPO-related work.. (public_web; observed 2026-08-06)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-23)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-22)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-17)

Firmographics

GB100 score

Overall score: 51

• egs: 45.2
• growth: 56.5
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 46.2
• digital_readiness: 58.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

3i Infotech's structured service taxonomy includes Sales & Marketing. Competitive Landscape: Competitors: Name: Cyient. Competitors: Evidence: Listed as a competitor by third-party competitor directories.. Competitors: Relationship: adjacent. Competitors: Name: Hexaware Technologies. Competitors: Evidence: Listed as a competitor by third-party competitor directories.. Competitors: Relationship: adjacent. Competitors: Name: Persistent. Competitors: Evidence: Listed as a competitor by third-party competitor directories.. Competitors: Relationship: adjacent. Positioning: Public sources describe 3i Infotech as a global information technology company providing technology solutions to customers across many countries and verticals; no public source in the gathered set verified a BPO-provider-specific positioning.. Market Signals: Official site and third-party profiles indicate a broad IT services footprint rather than a narrowly defined BPO-only identity.. Market Signals: Investor page and corporate listings confirm an active public-company presence and Mumbai/Navi Mumbai footprint.. Differentiators: Global IT solutions and digital transformation focus are visible on the official website.. Differentiators: Publicly described as serving customers across more than 50 countries and 5 continents.. Key Firmographics: Sectors Display: Information technology. Sectors Display: Digital transformation. Sectors Display: Technology services. Sectors Display: Business process services. Headquarters Display: Mumbai, India. Ownership Type Display: Public company. Recent News: Articles: Date: 2026-07-26. Articles: Title: 3i Infotech revenue rises 4.3% in Q1FY27, appoints Sanjay Vatsa. Articles: Source: Scanx Trade. Articles: Summary: The company approved Q1FY27 financial results and announced governance and subsidiary restructuring changes, including a new additional director appointment.. Articles: Date: 2026-07-23. Articles: Title: 3i Infotech Limited Reports Earnings Results for the First Quarter Ended June 30, 2026. Articles: Source: MarketScreener. Articles: Summary: Coverage notes the company’s segment structure, including Business Process Services, and references management-related updates around the same period.. Articles: Date: 2026-05-08. Articles: Title: 3i Infotech Limited Announces Executive Changes, Effective May 8, 2026. Articles: Source: MarketScreener. Articles: Summary:

Geography

Countries listed in the structured record include -. Financial Health: Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Digital Business Process Services. Categories: Services: Customer experience consulting. Categories: Services: Back-office automation. Categories: Services: Business process outsourcing support. Categories: Name: Technology services. Categories: Services: Digital transformation. Categories: Services: Technology solutions. Categories: Name: Infrastructure Services. Categories: Services: Managed infrastructure services. Categories: Services: Data centre services. Categories: Name: Application, Automation, Analytics (AAA). Categories: Services: Application services. Categories: Services: Automation. Categories: Services: Analytics. Executive Summary: Summary: 3i Infotech is a publicly listed Indian IT services company that includes Business Process Services within its portfolio, positioning itself for digital transformation, technology services, and outsourcing-adjacent work.. Asset Logo: Visibility: public. Compliance: CMMI. Compliance: ISO 9001. Compliance: ISO 27001. Service: Sales & Marketing. Description Long: The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. AfghanistanAlbaniaAlgeriaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCentral African RepublicChadChileChinaColombiaComorosCongoCosta RicaCroatiaCubaCyprusCzech Republic (Czechia)DenmarkDjiboutiDominicaDominican RepublicDR CongoEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFijiFinlandFranceGabonGambiaGeorgiaGermanyGhanaGreeceGrenadaGuatemalaGuineaGuinea-BissauGuyanaHaitiHoly SeeHondurasHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorth KoreaNorth MacedoniaNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalQatarRomaniaRussiaRwandaSaint Kitts & NevisSaint LuciaSamoaSan MarinoSao Tome & PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth SudanSpainSri LankaSt. Vincent & GrenadinesState of PalestineSudanSurinameSwedenSwitzerlandSyriaTajikistanTanzaniaThailandTimor-LesteTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamYemenZambiaZimbabwe | Sr.No. | Name of the Body Corporate | Designation | | --- | --- | --- | | 1 | Melstar Information Technologies Limited | Non-Executive-Independent Director, Chairperson | | 2 | Zee Entertainment Enterprises Limited | Non-Executive-Independent Director | | 3 | I.

Methodology

3i Infotech's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 76 distinct source URLs and retained 68 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing

Industries Served

• E-commerce & Retail

Contact

Website: https://www.3i-infotech.com

Email: marketing@3i-infotech.com

Phone: 91 22 ) 7123 8000

LinkedIn: https://www.linkedin.com/company/3i-infotech/

Frequently Asked Questions

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