A Golden Voice Answering Service scorecard

Company Overview

A Golden Voice Answering Service is a BPO company, founded in 2014, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

- Home - Services - Why Us? - Special Offers - References - Reviews - Contact Picture Golden Voice Answering Service LLC is a locally owned and operated company in North Providence, RI, and we do not outsource to other 3rd party services, we answer our clients calls and get the information right the first time.

Executive summary

Brand Profile: Voice: direct. Voice: service-oriented. Voice: local. Voice: promotional. Tagline: BEST In Answering And Secretarial.. Client Value Proposition: Summary: The company positions itself as a dependable live-answering partner for organizations that need uninterrupted call handling, accurate message capture, and emergency or after-hours coverage.. Value Points: Title: Always available. Value Points: Description: Promotes 24/7/365 live answering for clients needing continuous coverage.. Value Points: Title: Accurate message capture. Value Points: Description: States that specialized operators verify messages and aim to get information right the first time.. Value Points: Title: Direct client handling. Value Points: Description: Emphasizes that calls are handled in-house rather than outsourced.. Value Points: Title: Multiple use cases. Value Points: Description: Supports general answering, receptionist support, emergency dispatch, reminders, and vacation coverage.. Company Overview: Tagline: BEST In Answering And Secretarial.. Highlights: Locally owned and operated in North Providence, RI. Highlights: 24/7 live operator coverage, 365 days a year. Highlights: States that it does not outsource to third-party services. Highlights: Offers answering and professional secretarial services. Description: A Golden Voice Answering Service LLC is a locally owned and operated answering service in North Providence, Rhode Island that provides live answering and professional secretarial support. The company states that it does not outsource to third-party services and offers 24/7 coverage, 365 days a year.. Competitive Differentiators: Differentiators: Title: No outsourcing. Differentiators: Description: The company states that it answers client calls directly and does not outsource to third-party services.. Differentiators: Title: 24/7 year-round coverage. Differentiators: Description: Public pages state the service is open 24 hours a day, 7 days a week, 365

Strengths

• Brand Profile: Voice: direct. Voice: service-oriented. Voice: local. Voice: promotional. Tagline: BEST In Answering And Secretarial.. (public_web; observed 2026-07-24)
• Client Value Proposition: Summary: The company positions itself as a dependable live-answering partner for organizations that need uninterrupted call handling, accurate message capture, and emergency or after-hours coverage.. Value Points: Title: Always available. Value Points: Description: Promotes 24/7/365 live answering for clients needing continuous coverage.. Value Points: Title: Accurate message capture. Value Points: Description: States that specialized operators verify messages and aim to get information right the first time.. Value Points: Title: Direct client handling. Value Points: Description:. (public_web; observed 2026-08-26)
• Company Overview: Tagline: BEST In Answering And Secretarial.. Highlights: Locally owned and operated in North Providence, RI. Highlights: 24/7 live operator coverage, 365 days a year. Highlights: States that it does not outsource to third-party services. Highlights: Offers answering and professional secretarial services. Description: A Golden Voice Answering Service LLC is a locally owned and operated answering service in North Providence, Rhode Island that provides live answering and professional secretarial support. The company states that it does. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-10-13)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 43

• egs: 37.8
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.5
• digital_readiness: 46.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Unknown. Competitors: Relationship: alternative. Positioning: Locally owned, 24/7 live answering and secretarial service emphasizing no outsourcing and broad message-handling coverage.. Market Signals: Serving Rhode Island, New England, nationwide, and internationally is claimed on public sources.. Differentiators: 24/7 live operator support. Differentiators: 365 days a year availability. Differentiators: no outsourcing to third-party services. Differentiators: broad service menu including emergency dispatch and reminder calls. Key Firmographics: Sectors Display: Commercial customers. Sectors Display: Answering services. Sectors Display: Professional secretarial services. Headquarters Display: North Providence, Rhode Island, United States. Ownership Type Display: Locally owned and operated; privately held ownership not publicly verified. Pricing & Engagement: Models: Name: Quote-based engagement. Models: Best For: Buyers seeking customized answering-service arrangements. Models: Description: Pricing appears to be provided by direct inquiry rather than a published rate card.. Models: Name: Promotional specials. Models: Best For: Prospects comparing introductory offers. Models: Description: The website mentions special rates and promotions without publishing specifics.. Summary: Public sources do not disclose standard rate cards, contract terms, or engagement minimums. The website references special rates and promotions and invites prospective customers to call for details.. Reputation & Reviews: Summary: A review page exists on the company website, but no public ratings or review counts were verifiable from the available sources. BBB shows a business profile and accreditation, but the accessible excerpt did not provide a public star rating in the search result.. Credentials: Detail: Business profile available for Golden Voice Answering Service, LLC; accreditation is indicated in the search result excerpt.. Credentials: Platform: BBB. Credentials: Detail: A reviews page exists on the company site, but no review text or rating was verifiable from the available excerpt.. Credentials: Platform: Company website.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: North Providence. Centers: Model: in-house. Centers: Country: United States. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Ralph Narducci Jr.. Executives: Title: Owner. Executives: Name: Lori Borrelli-Narducci. Executives: Title: Owner. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering and reception. Categories: Services: Answering service. Categories: Services: Receptionist service. Categories: Services: 24/7 live operator support. Categories: Name: Message handling and dispatch. Categories: Services: Emergency message taking. Categories: Services: Immediate message dispatch. Categories: Services: Emergency volunteer dispatch. Categories: Services: Emergency elevator calls. Categories: Name: Scheduling and reminders. Categories: Services: Wake-up calls. Categories: Services: Reminder calls. Categories: Services: RSVP service. Categories: Name: Vacation coverage. Categories: Services: Vacation answering service. Executive Summary: Summary: A Golden Voice Answering Service LLC is a Rhode Island-based answering service focused on live call handling, secretarial support, and emergency dispatch-style message handling for commercial customers. Public sources describe it as serving Rhode Island, New England, and broader national or international call coverage, with 24/7 availability and no outsourcing.. Asset Image: Visibility: public. Coverage Hours: 24/7. Description Long: - Home - Services - Why Us? - Special Offers - References - Reviews - Contact Picture Golden Voice Answering Service LLC is a locally owned and operated company in North Providence, RI, and we do not outsource to other 3rd party services, we answer our clients calls and get the information right the first time..

Methodology

A Golden Voice Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.agoldenvoice.com

Email: info@agoldenvoice.com

Phone: 401-728-1942

LinkedIn: https://www.linkedin.com/company/golden-voice-answering-service-llc

Frequently Asked Questions

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