Activeo Singapore scorecard

Company Overview

Activeo Singapore is a BPO company, founded in 2012, with approximately 1-49 employees. They specialize in Voice Support, Recruitment. They serve the E-commerce & Retail industries.

Activeo Singapore currently employs 150 specialists and has worked with over 200 companies. They are a global entity that has provided their solutions and products to six countries. As a organization, Activeo Singapore relies on its mission of believing that the key to an appropriate digital transformation lies in having control of the organization’s business aspects, technology, and the business operation itself, simultaneously. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: consultative. Voice: technology-led. Voice: customer-experience focused. Tagline: Customer Experience | Consulting. Imagery Style: Corporate consulting and customer-experience oriented; public content emphasizes digital transformation and service excellence.. Logo Variants: Activeo. Logo Variants: Activeo APAC. Client Value Proposition: Summary: Activeo Singapore positions its value around improving service excellence and transforming customer operations through consulting and technology.. Value Points: Title: Operational transformation. Value Points: Description: Aims to transform operations for better service delivery.. Value Points: Title: Service excellence. Value Points: Description: Focuses on helping clients drive service excellence in customer-facing operations.. Value Points: Title: Modern CX enablement. Value Points: Description: Public acquisition messaging frames the business as helping APAC companies unlock modern customer experience capabilities.. Company Overview: Tagline: Customer Experience | Consulting. Highlights: Singapore HQ at 61 Robinson Road, #08-03, Singapore 068893. Highlights: Positioned around customer experience, consulting, and service excellence. Highlights: Activeo APAC operations were acquired by Toku in March/April 2023. Description: Activeo Singapore is a Singapore-based customer experience consulting firm operating under the Activeo brand and now associated with Toku after a 2023 acquisition of Activeo APAC’s Southeast Asia operations.. Competitive Differentiators: Differentiators: Title: CX consulting focus. Differentiators: Description: Public positioning centers on customer experience consulting rather than generic outsourcing.. Differentiators: Title: Technology and consulting blend. Differentiators: Description: Brand messaging emphasizes strategic consulting combined with cutting-edge technology to improve operations.. Differentiators: Title: Regional APAC continuity. Differentiators: Description: Public sources indicate the Singapore business continued operating in an APAC context after acquisition by Toku.. Competitive Landscape: Competitors: Name: Toku. Competitors: Evidence: Activeo Singapore was sold to Toku in 2023,

Strengths

• Brand Profile: Voice: consultative. Voice: technology-led. Voice: customer-experience focused. Tagline: Customer Experience | Consulting. Imagery Style: Corporate consulting and customer-experience oriented; public content emphasizes digital transformation and service excellence.. Logo Variants: Activeo. Logo Variants: Activeo APAC. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Activeo Singapore positions its value around improving service excellence and transforming customer operations through consulting and technology.. Value Points: Title: Operational transformation. Value Points: Description: Aims to transform operations for better service delivery.. Value Points: Title: Service excellence. Value Points: Description: Focuses on helping clients drive service excellence in customer-facing operations.. Value Points: Title: Modern CX enablement. Value Points: Description: Public acquisition messaging frames the business as helping APAC companies unlock modern customer experience. (public_web; observed 2026-08-10)
• Company Overview: Tagline: Customer Experience | Consulting. Highlights: Singapore HQ at 61 Robinson Road, #08-03, Singapore 068893. Highlights: Positioned around customer experience, consulting, and service excellence. Highlights: Activeo APAC operations were acquired by Toku in March/April 2023. Description: Activeo Singapore is a Singapore-based customer experience consulting firm operating under the Activeo brand and now associated with Toku after a 2023 acquisition of Activeo APAC’s Southeast Asia operations.. (public_web; observed 2026-08-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-10)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 42

• egs: 38.6
• growth: 44.8
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 30.5
• digital_readiness: 42.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Activeo Singapore's structured service taxonomy includes Voice Support, Recruitment. Recent News: Articles: Date: 2023-04-04. Articles: Title: Toku acquires Activeo Singapore to expand modern CX capabilities. Articles: Source: Toku. Articles: Summary: Toku announced the acquisition of Activeo Singapore’s Southeast Asia operations and said Activeo Singapore would continue operating as an autonomous business unit under the Toku banner.. Employee & Client Sentiment: Red Flags: No public employee-review corpus was identified in the gathered sources.. Red Flags: Limited public workforce disclosures.. Green Flags: Public pages indicate ongoing regional branding and service activity after the 2023 acquisition.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience consulting. Categories: Services: Strategic business consulting. Categories: Services: Service excellence transformation. Categories: Services: Customer engagement advisory. Categories: Name: Contact centre and operations. Categories: Services: Contact centre transformation. Categories: Services: Operational improvement. Categories: Services: Business process optimization. Categories: Name: Technology-enabled CX. Categories: Services: Cutting-edge technology for service operations. Categories: Services: Solution architecture for CX workflows. Executive Summary: Summary: Activeo Singapore appears to be a CX consulting and customer engagement firm in Singapore, focused on helping organizations improve operations and service excellence, with public evidence linking the business to the Toku group since 2023.. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: inferred. Tools: Product Name: ServiceNow. Tools: Category: CCaaS. Tools: Confidence: inferred. Tools: Product Name: Verint. Tools: Category: AI. Tools: Confidence: inferred. Tools: Product Name: speech analytics. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: digital workplace solutions. Ai Capabilities: speech analytics. Ai Capabilities: text analytics. Ai Capabilities: voice and chat virtual support. Service: Recruitment. Description Long: - Digital Workplace Digital Workplace Transforming workspaces into seamless digital environments - CX & Customer Engagement CX & Customer Engagement Enhance your Contact Centre with

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Singapore. Centers: Country: Singapore. Centers: City: Kuala Lumpur. Centers: Country: Malaysia. Key Firmographics: Sectors Display: Customer experience. Sectors Display: Consulting. Sectors Display: Contact centre / customer engagement. Headquarters Display: 61 Robinson Road, #08-03, Singapore 068893. Ownership Type Display: Private company; acquired by Toku in 2023 (operating under Toku banner / APAC context). Financial Health: Risk Factors: Private company with limited public financial disclosure.. Risk Factors: Business profile references an acquisition rather than standalone financial reporting.. Overall Health: unknown. Financial Events: Date: 2023-03-01. Financial Events: Event Type: acquisition. Financial Events: Description: Activeo Singapore was acquired by Toku and became part of Toku in March 2023.. Leadership & Executives: Executives: Bio: Publicly listed as Head of Enterprise for Activeo APAC in Singapore; prior role shown as Managing Director of Activeo in Singapore.. Executives: Name: Jonathan Mondon. Executives: Title: Head of Enterprise, Activeo APAC. Executives: Bio: Publicly listed in Activeo-related leadership roles; previously shown as Director of Activeo Singapore Pte Ltd.. Executives: Name: Ken Tan. Executives: Title: VP, Feedback Management. Executives: Bio: Publicly listed in Activeo APAC business transformation leadership.. Executives: Name: Rosaline Oh. Executives: Title: VP, Business Transformation Enterprise, Activeo APAC. Asset Favicon: Visibility: public. Asset Logo: Visibility: public.

Methodology

Activeo Singapore's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 23 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Voice Support
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.activeo.com.sg

Email: info@activeo.com

Phone: 65 67439734

LinkedIn: https://www.linkedin.com/company/activeo-apac/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes