Almpes scorecard

Company Overview

Almpes is a BPO company.

Executive summary

Brand Profile: Voice: Spanish-language. Voice: service-oriented. Voice: business/process-focused. Imagery Style: Corporate service branding with call center and business-process messaging.. Client Value Proposition: Summary: Almpes publicly positions its services around improving communication between a client company and its end users, with support for customer service and operational management tasks.. Value Points: Title: Improved customer communication. Value Points: Description: The company says it works to improve communication between businesses and their end users.. Value Points: Title: Operational support. Value Points: Description: Public sources indicate support for claims, technical support, chat, email, and outbound workflow execution.. Value Points: Title: Consultative support. Value Points: Description: The company also advertises consulting related to call-center sizing and process control.. Company Overview: Tagline: ALMPES CONTACT CENTER – Servicios BPO, Call Center en .... Highlights: Offers inbound services, outbound services, and consulting.. Highlights: Provides customer service, claims management, technical support, email, and chat support.. Highlights: Publicly listed as a BPO/call center provider in directory and profile sources.. Description: Almpes is a Peruvian contact center and BPO provider that offers inbound and outbound services, with an emphasis on customer communication, claims handling, technical support, and related consulting. Public sources also describe it as a business solutions and outsourcing company.. Competitive Differentiators: Differentiators: Title: Combined inbound, outbound, and consulting scope. Differentiators: Description: Public materials indicate Almpes combines live customer support operations with outbound contact work and consulting assistance.. Differentiators: Title: Process and quality orientation. Differentiators: Description: Public descriptions reference platform sizing, quality management system implementation, and internal process planning and control.. Differentiators: Title: Broad customer communication coverage. Differentiators: Description: The

Strengths

• Brand Profile: Voice: Spanish-language. Voice: service-oriented. Voice: business/process-focused. Imagery Style: Corporate service branding with call center and business-process messaging.. (public_web; observed 2026-03-09)
• Client Value Proposition: Summary: Almpes publicly positions its services around improving communication between a client company and its end users, with support for customer service and operational management tasks.. Value Points: Title: Improved customer communication. Value Points: Description: The company says it works to improve communication between businesses and their end users.. Value Points: Title: Operational support. Value Points: Description: Public sources indicate support for claims, technical support, chat, email, and outbound workflow execution.. Value Points: Title: Consultative. (public_web; observed 2026-02-13)
• Company Overview: Tagline: ALMPES CONTACT CENTER – Servicios BPO, Call Center en .... Highlights: Offers inbound services, outbound services, and consulting.. Highlights: Provides customer service, claims management, technical support, email, and chat support.. Highlights: Publicly listed as a BPO/call center provider in directory and profile sources.. Description: Almpes is a Peruvian contact center and BPO provider that offers inbound and outbound services, with an emphasis on customer communication, claims handling, technical support, and related consulting. Public sources. (public_web; observed 2026-02-13)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-09)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-02-13)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-11-06)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Protovo Solutions LLP. Competitors: Evidence: Listed in Almpes's BPO directory page on Outsource Accelerator.. Competitors: Relationship: alternative. Competitors: Name: Clibix. Competitors: Evidence: Listed in Almpes's BPO directory page on Outsource Accelerator.. Competitors: Relationship: alternative. Competitors: Name: Zenov BPO. Competitors: Evidence: Listed in Almpes's BPO directory page on Outsource Accelerator.. Competitors: Relationship: alternative. Competitors: Name: Westshore BPO. Competitors: Evidence: Listed in Almpes's BPO directory page on Outsource Accelerator.. Competitors: Relationship: alternative. Competitors: Name: 3rd Hand Support. Competitors: Evidence: Listed in Almpes's BPO directory page on Outsource Accelerator.. Competitors: Relationship: alternative. Positioning: Peruvian BPO/contact center provider focused on inbound, outbound, and consulting services.. Market Signals: Directory listings and review platforms categorize Almpes as a small call center/customer service outsourcing provider in Peru.. Differentiators: Public website emphasizes inbound and outbound operations plus consulting services such as platform sizing, quality management, and process control.. Key Firmographics: Founded Year: 2015. Sectors Display: Business process outsourcing. Sectors Display: Call center services. Sectors Display: Customer service outsourcing. Headquarters Display: San Martín de Porres, Lima, Peru. Employee Count Display: 10-49. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound services. Categories: Services: Customer support. Categories: Services: Claims handling. Categories: Services: Technical support. Categories: Services: Email management. Categories: Services: Chat support. Categories: Name: Outbound services. Categories: Services: Telemarketing. Categories: Services: Debt collection by phone. Categories: Services: Satisfaction surveys. Categories: Services: Appointment scheduling. Categories: Services: Click-to-call. Categories: Services: Data updating and verification. Categories: Name: Consulting. Categories: Services: In-house platform sizing. Categories: Services: Call center advisory. Categories: Services: Quality management system implementation. Categories: Services: Internal process planning and control. Executive Summary: Summary: Almpes is a small Peru-based contact center and

Geography

Delivery Center Details: Centers: City: Lima. Centers: Country: Peru. Financial Health: Overall Health: unknown. Asset Logo: Visibility: public. Monthly Search Volume: 5837. Domain Authority: 54.

Methodology

Almpes's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 8 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: http://www.almpes.com

Email: contactos@almpes.com

Phone: 5191410446

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes