American Telecenters INC scorecard

Company Overview

American Telecenters INC is a BPO company, founded in 2000, with approximately 11-50 employees.

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Executive summary

Brand Profile: Voice: service-oriented. Voice: practical. Voice: operational. Voice: customer-support focused. Imagery Style: Minimal public visual signals were available; public-facing materials emphasize phone support and operational service rather than brand-led imagery.. Client Value Proposition: Summary: American TeleCenters presents itself as a live-answering and inbound call handling partner for businesses that need always-on phone coverage and flexible call-center support.. Value Points: Title: Always available response coverage. Value Points: Description: Live operators are available at all times for answering and processing calls.. Value Points: Title: Flexible campaign support. Value Points: Description: Clients can use temporary call-center resources while keeping their own supervisors and personnel.. Value Points: Title: Operational continuity. Value Points: Description: The company notes an emergency backup staff arrangement to help maintain service coverage.. Company Overview: Highlights: 24/7/365 live operator coverage. Highlights: Telephone answering service. Highlights: Call center services. Highlights: Located in Gainesville, Georgia. Description: American TeleCenters, Inc. is a boutique call center and telephone answering service based in Gainesville, Georgia, serving inbound call handling and related call center support for businesses.. Competitive Differentiators: Differentiators: Title: 24/7 live operator coverage. Differentiators: Description: The company states that live operators are available 24 hours a day, 7 days a week, 365 days a year.. Differentiators: Title: Long operating history. Differentiators: Description: The company states it began in 1947 as Anserfone By Graves, indicating a long-running legacy in telephone services.. Differentiators: Title: Local U.S. call-center presence. Differentiators: Description: The company states its call center is in Gainesville, Georgia, with primary staff in the area and backup staff in Alabama.. Hiring & Workforce Signals: Open

Strengths

• Brand Profile: Voice: service-oriented. Voice: practical. Voice: operational. Voice: customer-support focused. Imagery Style: Minimal public visual signals were available; public-facing materials emphasize phone support and operational service rather than brand-led imagery.. (public_web; observed 2026-08-20)
• Client Portfolio: Clients: Segment: orders processing. Clients: Industry: Retail / Catalog sales. Clients: Client Name: catalog companies. Clients: Segment: order taking. Clients: Industry: Media / direct response. Clients: Client Name: radio and TV order clients. Clients: Segment: telephone answering. Clients: Industry: Services. Clients: Client Name: service companies throughout north Georgia. Clients: Segment: orders, donations, prayer lines. Clients: Industry: Nonprofit / Faith-based. Clients: Client Name: Christian Ministries. Total Clients Claimed: 250. Industry Concentration: Direct-response order taking. Industry Concentration:. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: American TeleCenters presents itself as a live-answering and inbound call handling partner for businesses that need always-on phone coverage and flexible call-center support.. Value Points: Title: Always available response coverage. Value Points: Description: Live operators are available at all times for answering and processing calls.. Value Points: Title: Flexible campaign support. Value Points: Description: Clients can use temporary call-center resources while keeping their own supervisors and personnel.. Value Points: Title: Operational continuity. Value Points:. (public_web; observed 2026-01-28)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-05-21)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-07)

Firmographics

GB100 score

Overall score: 46

• egs: 41
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 35
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Clients: Segment: orders processing. Clients: Industry: Retail / Catalog sales. Clients: Client Name: catalog companies. Clients: Segment: order taking. Clients: Industry: Media / direct response. Clients: Client Name: radio and TV order clients. Clients: Segment: telephone answering. Clients: Industry: Services. Clients: Client Name: service companies throughout north Georgia. Clients: Segment: orders, donations, prayer lines. Clients: Industry: Nonprofit / Faith-based. Clients: Client Name: Christian Ministries. Total Clients Claimed: 250. Industry Concentration: Direct-response order taking. Industry Concentration: Telephone answering / message taking. Industry Concentration: Ministry and donation support. Competitive Landscape: Competitors: Name: Other telephone answering services. Competitors: Evidence: Public profile describes American TeleCenters as a boutique call center and local telephone message center.. Competitors: Relationship: direct. Competitors: Name: Inbound call centers. Competitors: Evidence: Company describes itself as an inbound call center answering telephones for roughly 250 companies.. Competitors: Relationship: direct. Competitors: Name: Outsourced customer support providers. Competitors: Evidence: Service mix overlaps with outsourced answering, order processing, and dispatch support.. Competitors: Relationship: adjacent. Positioning: Boutique inbound call center and telephone answering service focused on live operators, order taking, and dispatch/message handling.. Market Signals: Targets niche, lower-complexity voice operations rather than broad omnichannel outsourcing.. Market Signals: Public materials emphasize Gainesville-based staffing and live-agent answering over automation.. Differentiators: 24/7/365 live operator coverage. Differentiators: Long operating history claimed on FAQ page. Differentiators: Seat rental / temporary call-center resource model. Delivery Center Details: Centers: City: Gainesville. Centers: Model: in-person call center / telephone answering service. Centers: Country: United States. Key Firmographics: Founded Year: 2000. Sectors Display: Telecommunications. Sectors Display: Call center services. Headquarters Display: 930 Interstate Ridge Drive, Suite G, Gainesville, GA 30501, United States. Employee Count Display: 11 to 50. Pricing & Engagement: Models:

Geography

Countries listed in the structured record include -. Services & Offerings: Categories: Name: Call center services. Categories: Services: Inbound call answering. Categories: Services: Live operator support. Categories: Services: Order taking. Categories: Services: Dispatch support. Categories: Services: Message taking. Categories: Name: Telephone answering. Categories: Services: 24/7/365 telephone answering service. Categories: Services: Virtual receptionist-style answering. Categories: Services: Company-name call answering. Categories: Name: Temporary call center resources. Categories: Services: Desk and computer seat rental. Categories: Services: Telephone service for client campaigns. Categories: Services: Client-provided supervisor and personnel support. Executive Summary: Summary: American TeleCenters, Inc. appears to be a small, long-running U.S.-based inbound call center and telephone answering provider focused on live operator coverage, order taking, dispatch, and message handling.. Financial Health: Risk Factors: No public financial statements or funding events were identified in the available sources.. Risk Factors: Company appears privately held with limited disclosed financial data.. Overall Health: unknown. Leadership & Executives: Executives: Name: Marvin Cooper. Executives: Title: Manager. Executives: Name: Marvin Cooper. Executives: Title: President. Reputation & Reviews: Summary: Public review evidence is limited. Indeed shows a small review set, but no reliable aggregate rating was available in the retrieved snippet.. Credentials: Detail: 7 public reviews are listed for the company, but the retrieved source snippet did not provide a trustworthy average rating.. Credentials: Platform: Indeed. Credentials: Detail: A BBB profile exists; the company is shown as not BBB accredited in the retrieved profile snippet.. Credentials: Platform: BBB. Employee & Client Sentiment: Red Flags: No verified employee-review corpus was available in the accessible sources.. Red Flags: Public data is too limited to assess sentiment trend reliably.. Green Flags: Public

Methodology

American Telecenters INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: http://www.telecenters.com/

Email: info@telecenters.com

Phone: 770-531-2999

Frequently Asked Questions

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