Anserve INC scorecard

Company Overview

Anserve INC is a BPO company, founded in 1969, with approximately 50-99 employees. They specialize in Level 1 & 2 Support. They serve the E-commerce & Retail industries.

Anserve has helped clients grow well in operational efficiencies and successfully work with small and large companies providing customized solutions. The team is fast-growing, with a staff size of about 51-200 employees. Anserve has an excellent work strategy, which the firm implements in all tasks using experience, teamwork, leading-edge technology, and proficiency to excel. The organization delivers phone answering solutions that help business owners grow their business efficiently. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: compassionate. Voice: customer-care oriented. Tagline: 24/7 Call Answering That Fits Your Needs. Imagery Style: service-oriented corporate web branding. Client Value Proposition: Summary: Anserve positions its value around responsive live answering, consistent availability, and support for businesses that need call capture, scheduling, and emergency responsiveness without adding internal staffing.. Value Points: Title: Coverage continuity. Value Points: Description: 24/7 answering helps clients capture calls outside normal business hours and during overflow periods.. Value Points: Title: Operational support. Value Points: Description: Appointment scheduling, secure messaging, voicemail, and overflow handling reduce administrative burden.. Value Points: Title: Industry-fit specialization. Value Points: Description: Public sources show focus on healthcare, government, and other business categories that often require structured call handling.. Value Points: Title: Custom scripting and technology. Value Points: Description: Third-party listings describe customized scripting and advanced technology used to align call handling with client needs.. Company Overview: Tagline: 24/7 call answering that fits your needs. Highlights: Founded in 1969. Highlights: Based in Butler, NJ. Highlights: Provides 24/7 call answering. Highlights: Serves clients in all fifty states. Highlights: Works with businesses, medical practices, government entities, and commercial organizations. Description: Anserve Inc. is a Butler, New Jersey-based answering service and BPO provider founded in 1969 that offers 24/7 live call answering and related tele-services to businesses across all fifty states.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources state the company has operated since 1969, which supports a durability signal in the answering-service market.. Differentiators: Title: 24/7 live coverage. Differentiators: Description: The firm emphasizes around-the-clock answering and emergency handling

Strengths

• Brand Profile: Voice: professional. Voice: compassionate. Voice: customer-care oriented. Tagline: 24/7 Call Answering That Fits Your Needs. Imagery Style: service-oriented corporate web branding. (public_web; observed 2026-08-18)
• Client Value Proposition: Summary: Anserve positions its value around responsive live answering, consistent availability, and support for businesses that need call capture, scheduling, and emergency responsiveness without adding internal staffing.. Value Points: Title: Coverage continuity. Value Points: Description: 24/7 answering helps clients capture calls outside normal business hours and during overflow periods.. Value Points: Title: Operational support. Value Points: Description: Appointment scheduling, secure messaging, voicemail, and overflow handling reduce administrative burden.. Value Points: Title: Industry-fit specialization. Value Points:. (public_web; observed 2025-04-12)
• Company Overview: Tagline: 24/7 call answering that fits your needs. Highlights: Founded in 1969. Highlights: Based in Butler, NJ. Highlights: Provides 24/7 call answering. Highlights: Serves clients in all fifty states. Highlights: Works with businesses, medical practices, government entities, and commercial organizations. Description: Anserve Inc. is a Butler, New Jersey-based answering service and BPO provider founded in 1969 that offers 24/7 live call answering and related tele-services to businesses across all fifty states.. (public_web; observed 2026-08-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-09)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-04-12)

Firmographics

GB100 score

Overall score: 48

• egs: 46
• growth: 56.5
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 30.6
• digital_readiness: 54.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Anserve INC's structured service taxonomy includes Level 1 & 2 Support. Competitive Landscape: Competitors: Name: Outsource Accelerator directory-listed answering services providers. Competitors: Evidence: Anserve appears in a BPO/outsourcing directory as a phone answering services provider.. Competitors: Relationship: alternative. Competitors: Name: General answering service providers. Competitors: Evidence: Anserve markets itself as a 24/7 answering service, overlapping with other answering-service vendors.. Competitors: Relationship: direct. Positioning: Telephone answering and call-answering BPO provider focused on 24/7 coverage for businesses.. Market Signals: The company publicly positions itself as an answering service rather than a broad-based contact center outsourcer.. Market Signals: Public materials emphasize emergency answering and customer-care availability.. Differentiators: 24/7 call answering focus. Differentiators: All-fifty-states service claim. Differentiators: Compassionate/care-centered messaging. Key Firmographics: Founded Year: 1969. Revenue Display: $19.4 million (ZoomInfo). Sectors Display: Business services. Sectors Display: Healthcare. Sectors Display: Commercial services. Headquarters Display: Butler, New Jersey, United States. Employee Count Display: 82 employees (ZoomInfo); 101-250 employees (Capterra); 151-200 employees (Clutch). Pricing & Engagement: Models: Name: Monthly service plans. Models: Best For: Small businesses seeking predictable monthly spend. Models: Description: Directory-reported recurring pricing for answering services.. Models: Name: Annual engagement ranges. Models: Best For: Clients needing sustained, higher-volume coverage. Models: Description: Third-party directory indicates some clients spend in higher annual ranges.. Summary: Publicly available pricing is limited and inconsistent across directories. One third-party review site reports typical pricing around $200-$300 monthly with some annual engagements of $10,000-$35,000, but this should be treated as directory-reported rather than vendor-confirmed.. Reputation & Reviews: Summary: Public review data is limited but indicates mixed-to-positive sentiment on employer review platforms, while directory listings show multiple service profiles rather than independently verified client ratings.. Credentials: Detail: Based on 38 employee reviews on Indeed.. Credentials: Rating: 3.7/5. Credentials: Platform: Indeed. Credentials: Detail: A review aggregation

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Butler. Centers: Model: HQ. Centers: Country: United States. Language: Spanish. Language: English. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Employees Claimed: 100. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Live answering and call handling. Categories: Services: 24/7 live telephone answering. Categories: Services: overflow call taking. Categories: Services: inbound call answering. Categories: Services: after-hours call answering. Categories: Name: Emergency and specialized answering. Categories: Services: 24/7 emergency answering. Categories: Services: medical answering. Categories: Services: doctor answering. Categories: Services: lawyer answering. Categories: Services: government answering. Categories: Name: Scheduling and administration. Categories: Services: appointment scheduling. Categories: Services: virtual receptionist services. Categories: Services: voicemail handling. Categories: Services: secure messaging. Categories: Name: Multilingual and support services. Categories: Services: bilingual services. Categories: Services: multilingual answering service. Categories: Services: communication and marketing consultations. Executive Summary: Summary: Anserve is a long-running U.S. answering-service provider focused on live call handling, emergency answering, multilingual support, and appointment scheduling for small businesses and regulated-service clients.. Tech Stack & Tools: Proprietary Tech: Name: cutting-edge technologies. Proprietary Tech: Confidence: inferred. Proprietary Tech: Description: The company states it uses cutting-edge technologies to provide 24/7 call answering services.. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: HIPAA. Description Long: anserve logos white Pinnacle Log In Anserve \| Dallas Web Studios by LIFT Marketing. Monthly Search Volume: 10275. Domain Authority: 36.

Methodology

Anserve INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Level 1 & 2 Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.anserve.com

Email: info@anserve.com

Phone: 800-980-9770

LinkedIn: http://www.linkedin.com/company/anserve

Frequently Asked Questions

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