Answer America scorecard

Company Overview

Answer America is a BPO company, founded in 2015, with approximately 50-99 employees. They specialize in Sales & Marketing, Customer Support. They serve the E-commerce & Retail industries.

The organization has strived to finally offer the first-rate customer support required for a business solution and messaging center. Answer America has been able to scale the heights of call center technology and consequently build a multifaceted security system by utilizing high-tech equipment, qualified professionals, and dedicated customer service personnel to bring you customized solutions that will fit your budget as well as your needs. The organization’s goal is to see you win in whatever business you are running, so whether you need them to answer phone calls after work hours or tailor business solutions so that they can match your exact needs, they’ve got you 24/7. You can think of Answer America as a unified extension of your organization made by you and exclusively for you. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: simple. Voice: reliable. Voice: affordable. Voice: direct. Imagery Style: Website copy emphasizes live human agents, pay-per-call pricing, and straightforward service positioning.. Client Value Proposition: Summary: AnswerAmerica’s public value proposition is to help businesses answer calls reliably while controlling cost through prepaid, pay-for-usage billing.. Value Points: Title: Cost control. Value Points: Description: Customers only pay for additional call credits when needed and only for what they use.. Value Points: Title: Operational coverage. Value Points: Description: The service is positioned to handle live calls and message taking so businesses can avoid missed calls.. Value Points: Title: Flexibility. Value Points: Description: Third-party review summaries describe the service as flexible and efficient for different client needs.. Value Points: Title: Reliability emphasis. Value Points: Description: Customer comments in review summaries highlight reliability and communication.. Company Overview: Tagline: #1 Pre-Paid Answering Service. Highlights: Prepaid / pay-per-call answering service. Highlights: Live agent telephone answering service. Highlights: Pay only for what is used. Highlights: 24/7/365 availability is referenced by third-party summaries. Description: AnswerAmerica presents itself as a prepaid, pay-per-call telephone answering service with live agents and pay-as-you-go billing.. Competitive Differentiators: Differentiators: Title: Pay-as-you-go pricing. Differentiators: Description: Public-facing materials emphasize paying only for what is used rather than a fixed monthly contract.. Differentiators: Title: Prepaid call-credit model. Differentiators: Description: The company markets itself as a prepaid answering service with call credits that are replenished when low.. Differentiators: Title: Live-agent service positioning. Differentiators: Description: The brand positions itself around live, courteous agents rather than automated answering.. Differentiators: Title: 24/7 coverage positioning. Differentiators: Description: Third-party summaries describe the

Strengths

• Brand Profile: Voice: simple. Voice: reliable. Voice: affordable. Voice: direct. Imagery Style: Website copy emphasizes live human agents, pay-per-call pricing, and straightforward service positioning.. (public_web; observed 2026-08-21)
• Client Value Proposition: Summary: AnswerAmerica’s public value proposition is to help businesses answer calls reliably while controlling cost through prepaid, pay-for-usage billing.. Value Points: Title: Cost control. Value Points: Description: Customers only pay for additional call credits when needed and only for what they use.. Value Points: Title: Operational coverage. Value Points: Description: The service is positioned to handle live calls and message taking so businesses can avoid missed calls.. Value Points: Title: Flexibility. Value Points: Description: Third-party. (public_web; observed 2026-03-10)
• Company Overview: Tagline: #1 Pre-Paid Answering Service. Highlights: Prepaid / pay-per-call answering service. Highlights: Live agent telephone answering service. Highlights: Pay only for what is used. Highlights: 24/7/365 availability is referenced by third-party summaries. Description: AnswerAmerica presents itself as a prepaid, pay-per-call telephone answering service with live agents and pay-as-you-go billing.. (public_web; observed 2026-08-21)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-31)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-10)

Firmographics

GB100 score

Overall score: 46

• egs: 37.9
• growth: 56.5
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 30.9
• digital_readiness: 55.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Answer America's structured service taxonomy includes Sales & Marketing, Customer Support. Competitive Landscape: Competitors: Name: AnswerNet. Competitors: Evidence: AnswerAmerica describes itself as a member of the AnswerNet family, so it is closely related rather than a direct outside peer.. Competitors: Relationship: alternative. Competitors: Name: Outsourced answering service providers. Competitors: Evidence: The site positions AnswerAmerica against generic live answering and call center alternatives through pay-per-call pricing and 24/7 answering.. Competitors: Relationship: direct. Positioning: Prepaid, pay-per-call live answering service for small businesses with no monthly fees or setup fees.. Market Signals: Website emphasizes small-business use cases.. Market Signals: Pricing is presented as prepaid and usage-based.. Market Signals: Service scope centers on message taking and call answering rather than broader BPO verticals.. Differentiators: Pay only for answered calls.. Differentiators: No monthly base rate or setup fees.. Differentiators: 24/7/365 live human answering.. Differentiators: Self-serve activation and account management.. Key Firmographics: Sectors Display: Answering services. Sectors Display: Telephone call centers. Headquarters Display: Public sources conflict on headquarters location; cited profiles reference Sarasota, FL, Stockton, CA, Willow Grove, PA, Gresham, OR, and Morrow, GA, so no single headquarters can be verified from the available public data.. Ownership Type Display: Not publicly verified from the available sources.. Pricing & Engagement: Models: Name: Pay-per-call / pay-as-you-go. Models: Best For: Businesses seeking variable usage-based answering coverage. Models: Description: Pricing is framed around paying for answered calls and using prepaid credits as needed.. Models: Name: Prepaid call credits. Models: Best For: Users wanting predictable top-up based billing. Models: Description: Accounts are replenished with additional call credits when balances run low.. Models: Name: Minimum annual spend model. Models: Best For: Organizations evaluating a minimum-commitment answering-service arrangement. Models: Description: The homepage snippet references a $2,400–$6,000 yearly minimum and $1.47 per answered call, but

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Morrow. Centers: Model: HQ / listed location. Centers: Country: United States. Centers: City: Gresham. Centers: Model: listed headquarters. Centers: Country: United States. Reputation & Reviews: Summary: Public review signals are limited and mixed across platforms, with small review counts and no strong, independently verifiable aggregate reputation profile available from the retrieved sources.. Credentials: Detail: The profile cites 6 reviews and includes client feedback describing the service as reliable, flexible, and communicative.. Credentials: Rating: Not fully verifiable from the retrieved snippet. Credentials: Platform: Clutch. Credentials: Detail: Employee review page shows 3 reviews with ratings averaging 4.0/5.. Credentials: Rating: 4.0/5. Credentials: Platform: Indeed. Credentials: Detail: Yelp profile snippet shows 2 reviews and a 1.5-star rating for the Stockton location listing.. Credentials: Rating: 1.5/5. Credentials: Platform: Yelp. Credentials: Detail: BBB business profile exists, but the retrieved snippet does not expose a rating value.. Credentials: Rating: Not provided in the retrieved snippet. Credentials: Platform: BBB. Services & Offerings: Categories: Name: Core answering services. Categories: Services: Live telephone answering. Categories: Services: Message taking. Categories: Services: Prepaid/pay-per-call call handling. Categories: Services: Pay-as-you-go answering service. Categories: Name: Support and routing. Categories: Services: Call answering for businesses. Categories: Services: Transcription of messages to customers/vendors. Categories: Services: Multi-channel message delivery referenced in employee reviews via SMS paging, fax, and email. Financial Health: Risk Factors: Public financial statements are not available.. Risk Factors: No verified public revenue trend or funding event found from the sources reviewed.. Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Executive Summary: Summary: AnswerAmerica is a

Methodology

Answer America's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.answeramerica.com

Email: info@answeramerica.com

Phone: 800-313-2307

LinkedIn: https://www.linkedin.com/company/answeramerica

Frequently Asked Questions

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