The Results Companies scorecard

Company Overview

The Results Companies is a BPO company headquartered in 33301, Fort Lauderdale, Florida, United States, founded in 1990, with approximately 10000+ employees. They specialize in Customer Support.

This is due to the highly advanced technological solutions the company employs. For over 20 years, the company has studied customers closely, learning the best strategies to use.

Executive summary

Brand Profile: Voice: customer-experience focused. Voice: professional. Voice: global. Voice: solutions-oriented. Tagline: Digital Customer Experience Solutions with Human Touch. Client Value Proposition: Summary: ResultsCX presents itself as a partner that helps brands improve customer satisfaction and loyalty while improving efficiency and reducing costs.. Value Points: Title: Improved customer experience. Value Points: Description: Designs and delivers digitally influenced customer journeys intended to raise satisfaction and loyalty.. Value Points: Title: Operational efficiency. Value Points: Description: Public materials emphasize improving efficiency and reducing costs.. Value Points: Title: Omnichannel and self-service support. Value Points: Description: Offers agent support, self-service, and AI/bot-enabled customer assistance.. Company Overview: Tagline: global Customer Experience Management (CXM) leader. Highlights: Formerly known as The Results Companies. Highlights: Global customer experience management provider. Highlights: Fortune 100 and 500 client positioning. Description: ResultsCX is a global customer experience management provider focused on digitally influenced customer journeys and customer care solutions.. Competitive Differentiators: Differentiators: Title: Digital-first CX positioning. Differentiators: Description: Positions itself around digitally influenced customer journeys and customer experience management.. Differentiators: Title: Blend of human and digital support. Differentiators: Description: Public materials describe a combination of agent support, self-service, AI, and bots.. Differentiators: Title: Global delivery footprint. Differentiators: Description: Public sources indicate more than 30 locations worldwide.. Differentiators: Title: Enterprise client focus. Differentiators: Description: Company materials describe service to Fortune 100 and Fortune 500 companies.. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Named as a competitor in public competitor listings for ResultsCX and in broader CX/BPO competitive summaries.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Named in public competitor listings and broader

Strengths

• Brand Profile: Voice: customer-experience focused. Voice: professional. Voice: global. Voice: solutions-oriented. Tagline: Digital Customer Experience Solutions with Human Touch. (public_web; observed 2026-08-24)
• Client Portfolio: Total Clients Claimed: 130. Industry Concentration: Healthcare. Industry Concentration: Media. Industry Concentration: Telecom. Industry Concentration: Retail. Industry Concentration: Fast Growth Technology. Industry Concentration: Banking. Industry Concentration: Financial Services. Industry Concentration: Insurance. (public_web; observed 2026-08-06)
• Client Value Proposition: Summary: ResultsCX presents itself as a partner that helps brands improve customer satisfaction and loyalty while improving efficiency and reducing costs.. Value Points: Title: Improved customer experience. Value Points: Description: Designs and delivers digitally influenced customer journeys intended to raise satisfaction and loyalty.. Value Points: Title: Operational efficiency. Value Points: Description: Public materials emphasize improving efficiency and reducing costs.. Value Points: Title: Omnichannel and self-service support. Value Points: Description: Offers agent support, self-service, and AI/bot-enabled. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-06)

Firmographics

GB100 score

Overall score: 54

• egs: 47.6
• growth: 50
• reputation: 52.8
• ai_readiness: 53.9
• market_footprint: 67.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

The Results Companies's structured service taxonomy includes Customer Support. Client Portfolio: Total Clients Claimed: 130. Industry Concentration: Healthcare. Industry Concentration: Media. Industry Concentration: Telecom. Industry Concentration: Retail. Industry Concentration: Fast Growth Technology. Industry Concentration: Banking. Industry Concentration: Financial Services. Industry Concentration: Insurance. Hiring & Workforce Signals: Open Positions: Title: Customer Service Representative. Open Positions: Location: BG - Remote. Open Positions: Seniority: entry. Open Positions: Title: Corporate Controller. Open Positions: Location: India. Open Positions: Seniority: senior. Open Positions: Department: finance. Open Positions: Title: Solutions Operations Lead. Open Positions: Location: Remote India. Open Positions: Seniority: mid. Open Positions: Department: operations. Open Positions: Title: Supervisor. Open Positions: Location: Lakeland, Florida. Open Positions: Seniority: mid. Open Positions: Title: Seasonal Sales Representative. Open Positions: Location: Corpus Christi, Texas. Open Positions: Seniority: entry. Open Positions: Department: sales. Workforce Signals: Headcount Mentions: Value: 20000. Workforce Signals: Headcount Mentions: Context: approximately 20,000 colleagues worldwide. Workforce Signals: Headcount Mentions: Value: 23000. Workforce Signals: Headcount Mentions: Context: over 23,000 employees across the globe. Workforce Signals: Headcount Mentions: Value: 10000. Workforce Signals: Headcount Mentions: Context: 10,000+ employees. Workforce Signals: Remote Work Mentions: home office. Workforce Signals: Remote Work Mentions: fully remote. Workforce Signals: Remote Work Mentions: remote.. Employee & Client Sentiment: Red Flags: Public review data indicates middling employee satisfaction.. Red Flags: Public review count is limited in the source snippet and may not be representative.. Green Flags: Public careers pages show active hiring across multiple geographies and functions.. Green Flags: Company states a large global footprint and multi-country operations.. Sentiment Trend: unknown. Sentiment Themes: Theme: Compensation and benefits perceived below average. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: compensation and benefits as 2.8 out of 5. Sentiment Themes: Theme: Moderate recommendation rate on review platform. Sentiment Themes: Sentiment:

Geography

The public profile records headquarters as 33301, Fort Lauderdale, Florida, United States. Countries listed in the structured record include Bulgaria, Honduras, India, Ireland, Mexico, Philippines, United Kingdom, United States. Delivery Center Details: Centers: City: Fort Lauderdale. Centers: Model: contact center / office. Centers: Country: United States. Centers: City: Martinsville. Centers: Model: office. Centers: Country: United States. Centers: City: Phoenix. Centers: Model: office. Centers: Country: United States. Centers: City: Richmond. Centers: Model: office. Centers: Country: United States. Centers: City: Provo. Centers: Model: office. Centers: Country: United States. Centers: City: Paris. Centers: Model: office. Centers: Country: United States. Centers: City: Pasig. Centers: Model: office. Centers: Country: Philippines. Centers: City: India. Centers: Model: remote / hub. Centers: Country: India. Centers: City: Mexico. Centers: Model: hub. Centers: Country: Mexico. Centers: City: Honduras. Centers: Model: hub. Centers: Country: Honduras. Centers: City: Bulgaria. Centers: Model: hub. Centers: Country: Bulgaria. Centers: City: United Kingdom. Centers: Model: hub. Centers: Country: United Kingdom. Centers: City: Ireland. Centers: Model: hub. Centers: Country: Ireland. Centers: City: South Africa. Centers: Model: hub. Centers: Country: South Africa. Key Firmographics: Founded Year: 1990. Sectors Display: healthcare. Sectors Display: media. Sectors Display: telecom. Sectors Display: retail. Sectors Display: banking. Headquarters Display: Fort Lauderdale, Florida, United States. Employee Count Display: approximately 20,000 colleagues worldwide. Ownership Type Display: private. Services & Offerings: Categories: Name: Customer experience and contact center. Categories: Services: customer care. Categories: Services: customer service. Categories: Services: inbound and outbound calls. Categories: Services: sales. Categories: Services: customer retention. Categories: Name: Digital CX and automation. Categories: Services: digital customer experience. Categories: Services: self-service. Categories: Services: chatbots. Categories: Services: AI-powered customer assist software. Categories: Services: agent support. Categories: Name: Analytics and optimization. Categories: Services: actionable analytics. Categories: Services: quality assurance. Categories: Services: predictive analytics. Categories: Name:

Methodology

The Results Companies's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support

Contact

Website: https://www.resultscx.com

Phone: 025-2026

LinkedIn: https://www.linkedin.com/company/resultscx

Frequently Asked Questions

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