Grupo Noa International scorecard

Company Overview

Grupo Noa International is a BPO company headquartered in 338 S Rosemead Blvd #4953, Pasadena, CA 91107, United States, 91107, Pasadena, California, founded in 2007. They specialize in Sales & Marketing, Finance & Accounting, Technical Support, Customer Support. They serve the E-commerce & Retail industries.

Start a project Contact Us Telecommunications infrastructure is the key to delivering reliable, fast, and high-quality call center services. Leverage our state-of-the-art hardware and software assets to make it easy for customers to reach you. - Enterprise-grade global VoIP network - Toll-free & premium phone numbers in any country - Real-time expand on-demand capacity - Seamless integration of global offices - 24×7 dedicated multi-level help desk - State of art IT Infrastructure supported by 24×7 staff - The flexible architecture of the Virtual Contact Center allows you to integrate your headquarters, remote offices, and outsourced locations into a virtual call center. They’ll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: multilingual. Voice: cost-effective. Imagery Style: corporate service branding with multilingual/contact-center emphasis. Client Value Proposition: Summary: Grupo Noa International’s public value proposition centers on multilingual, cost-effective, and geographically flexible customer communications support.. Value Points: Title: International customer access. Value Points: Description: The company says its virtual multilingual setup lets clients reach customers anytime and anywhere in any language.. Value Points: Title: Cost-effective support. Value Points: Description: Public descriptions frame the offering as professional, consistent, and cost-effective inbound call center service.. Value Points: Title: Scalable outsourced coverage. Value Points: Description: The firm presents itself as a practical outsourced provider for customer service, lead generation, and direct response needs.. Company Overview: Tagline: Virtual multilingual call center outsourcing service. Highlights: Positions itself as a premier provider of interpreting in multiple languages.. Highlights: Emphasizes virtual multilingual call center outsourcing.. Highlights: States support for inbound call center services and international customer access.. Highlights: LinkedIn describes a virtual call center serving customers in over 29 countries.. Description: Grupo Noa International presents itself as a multilingual virtual call center and outsourcing provider focused on inbound customer service, outbound lead generation, direct response support, upselling on service calls, and interpreting services in multiple languages.. Competitive Differentiators: Differentiators: Title: Multilingual coverage. Differentiators: Description: Public materials emphasize multilingual service delivery, including many listed languages and support across more than 29 countries.. Differentiators: Title: Virtual call center model. Differentiators: Description: The company markets itself as a virtual call center, which supports distributed service delivery and remote customer engagement.. Differentiators: Title: Broad call-center scope. Differentiators: Description:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: multilingual. Voice: cost-effective. Imagery Style: corporate service branding with multilingual/contact-center emphasis. (public_web; observed 2026-08-09)
• Client Value Proposition: Summary: Grupo Noa International’s public value proposition centers on multilingual, cost-effective, and geographically flexible customer communications support.. Value Points: Title: International customer access. Value Points: Description: The company says its virtual multilingual setup lets clients reach customers anytime and anywhere in any language.. Value Points: Title: Cost-effective support. Value Points: Description: Public descriptions frame the offering as professional, consistent, and cost-effective inbound call center service.. Value Points: Title: Scalable outsourced coverage. Value Points: Description: The. (public_web; observed 2026-08-09)
• Company Overview: Tagline: Virtual multilingual call center outsourcing service. Highlights: Positions itself as a premier provider of interpreting in multiple languages.. Highlights: Emphasizes virtual multilingual call center outsourcing.. Highlights: States support for inbound call center services and international customer access.. Highlights: LinkedIn describes a virtual call center serving customers in over 29 countries.. Description: Grupo Noa International presents itself as a multilingual virtual call center and outsourcing provider focused on inbound customer service, outbound lead generation, direct. (public_web; observed 2026-08-09)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-31)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 47

• egs: 39
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 45.3
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Grupo Noa International's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Technical Support, Customer Support. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Relationship: direct. Competitors: Name: LanguageLine Solutions. Competitors: Relationship: adjacent. Positioning: Virtual multilingual call center and interpreting provider focused on inbound customer service, outbound lead generation, and direct response support.. Market Signals: Website describes inbound call center services and multilingual interpreting.. Market Signals: LinkedIn describes support in over 29 countries and multilingual service coverage.. Market Signals: Company website states it has been in business since 2007.. Differentiators: Multilingual virtual call center model.. Differentiators: Interpreting in multiple languages.. Differentiators: Emphasis on direct response industry support.. Differentiators: Publicly stated global/cross-border service footprint.. Key Firmographics: Sectors Display: BPO. Sectors Display: Call center outsourcing. Sectors Display: Interpretation services. Sectors Display: Lead generation. Sectors Display: Customer support. Headquarters Display: Miami, United States (HQ). Reputation & Reviews: Summary: Public review signals are mixed: some third-party customer testimonials are positive, while employee review pages show both moderate-to-strong aggregate ratings and critical comments about pay, management, and scheduling.. Credentials: Detail: Employee reviews page shows 32 reviews worldwide and an overall rating of 4.3.. Credentials: Rating: 4.3/5. Credentials: Platform: Indeed. Credentials: Detail: Public customer testimonials describe the company as professional, efficient, friendly, and good value for money.. Credentials: Rating: Positive testimonials. Credentials: Platform: Marketing Solutions Directory. Credentials: Detail: Spanish-language review page contains highly critical employee feedback about pay, supervision, and work conditions.. Credentials: Rating: 1/5. Credentials: Platform: GoWork ES. Employee & Client Sentiment: Red Flags: Some reviews mention bad management and lack of communication.. Red Flags: Some reviews mention changing supervisors and weak training.. Red Flags: Some reviews mention pay disputes or poor compensation.. Green Flags: Remote work is described positively in

Geography

The public profile records headquarters as 338 S Rosemead Blvd #4953, Pasadena, CA 91107, United States, 91107, Pasadena, California. Countries listed in the structured record include United States. Delivery Center Details: Centers: City: Miami. Centers: Model: virtual call center. Centers: Country: United States. Centers: City: San Jose. Centers: Model: virtual call center. Centers: Country: Costa Rica. Centers: City: Barcelona. Centers: Model: virtual call center. Centers: Country: Spain. Services & Offerings: Categories: Name: Customer support. Categories: Services: Inbound customer service. Categories: Services: Virtual call center services. Categories: Services: Customer service calls. Categories: Name: Sales and growth. Categories: Services: Outbound lead generation. Categories: Services: Direct response services. Categories: Services: Upselling on service calls. Categories: Name: Language services. Categories: Services: Multilingual interpreting. Categories: Services: Support in multiple languages. Categories: Name: Communication channels. Categories: Services: Phone support. Categories: Services: Email support. Categories: Services: Live chat support. Categories: Name: Technical support. Categories: Services: Technical support. Executive Summary: Summary: Grupo Noa International is a virtual multilingual BPO and call center provider that markets inbound customer service, outbound lead generation, direct response, upselling, technical support, and interpreting across many languages and countries.. Language: Dutch. Language: Arabic. Language: Korean. Language: Japanese. Language: Portuguese. Language: Italian. Language: German. Language: French. Language: Spanish. Language: English. Description Long: Start a project Contact Us Telecommunications infrastructure is the key to delivering reliable, fast, and high-quality call center services. Leverage our state-of-the-art hardware and software assets to make it easy for customers to reach you. - Enterprise-grade global VoIP network - Toll-free & premium phone numbers in any country - Real-time expand on-demand capacity - Seamless integration of global offices - 24×7 dedicated multi-level help desk - State of art IT Infrastructure supported by 24×7 staff - The flexible architecture of

Methodology

Grupo Noa International's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 35 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.gruponoainternational.com/

Email: info@gruponoainternational.com

Phone: (818) 200-1174

Frequently Asked Questions

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