Answer Center Telephone Answering Service scorecard

Company Overview

Answer Center Telephone Answering Service is a BPO company, founded in 1980, with approximately 1-49 employees. They specialize in Sales & Marketing. They serve the E-commerce & Retail industries.

Receptionists can answer phone and web inquiries, handle emails, and schedule appointments. Remotely working staff can keep your office running at a fraction of the cost of on-location employees. This BPO specializes in remote office work. Pricing is structured to remain competitive while adapting to specific engagement requirements.

Executive summary

Brand Profile: Voice: service-oriented. Voice: professional. Voice: supportive. Client Value Proposition: Summary: The value proposition centers on helping businesses avoid missed calls, extend coverage beyond office hours, and access live receptionist support without hiring in-house staff.. Value Points: Title: Reduce missed opportunities. Value Points: Description: The service is positioned to capture calls and web inquiries when internal staff are unavailable.. Value Points: Title: Lower staffing burden. Value Points: Description: Public messaging emphasizes remote coverage at a lower cost than a full in-office employee.. Value Points: Title: Extend availability. Value Points: Description: 24/7 live coverage supports businesses needing after-hours and overflow call handling.. Value Points: Title: Operational continuity. Value Points: Description: The company references backup coverage for weather events and other disruptions.. Company Overview: Highlights: Live telephone operators. Highlights: Telephone and web inquiry handling. Highlights: Appointment scheduling and confirmations. Highlights: Message delivery by text, email, voicemail, fax, or direct call. Description: Answer Center Telephone Answering Service appears to be a U.S.-based telephone answering and virtual receptionist provider offering live operator support, message delivery, appointment scheduling, and related remote office services.. Competitive Differentiators: Differentiators: Title: USA-based live operator model. Differentiators: Description: Public profiles describe a 100% USA-based workforce with live operators and receptionists.. Differentiators: Title: Integrated web and phone coverage. Differentiators: Description: The company presents itself as a one-stop solution for both telephone and web-based inquiries.. Differentiators: Title: Broad message delivery options. Differentiators: Description: Messages can be delivered by text, email, voicemail, fax, or direct call, providing multiple notification channels.. Differentiators: Title: Long operating history. Differentiators: Description: Public materials state the company

Strengths

• Brand Profile: Voice: service-oriented. Voice: professional. Voice: supportive. (public_web; observed 2026-07-01)
• Client Value Proposition: Summary: The value proposition centers on helping businesses avoid missed calls, extend coverage beyond office hours, and access live receptionist support without hiring in-house staff.. Value Points: Title: Reduce missed opportunities. Value Points: Description: The service is positioned to capture calls and web inquiries when internal staff are unavailable.. Value Points: Title: Lower staffing burden. Value Points: Description: Public messaging emphasizes remote coverage at a lower cost than a full in-office employee.. Value Points: Title:. (public_web; observed 2026-07-01)
• Company Overview: Highlights: Live telephone operators. Highlights: Telephone and web inquiry handling. Highlights: Appointment scheduling and confirmations. Highlights: Message delivery by text, email, voicemail, fax, or direct call. Description: Answer Center Telephone Answering Service appears to be a U.S.-based telephone answering and virtual receptionist provider offering live operator support, message delivery, appointment scheduling, and related remote office services.. (public_web; observed 2026-07-01)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-01)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-21)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-12)

Firmographics

GB100 score

Overall score: 46

• egs: 44.9
• growth: 51
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 29.9
• digital_readiness: 48.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Answer Center Telephone Answering Service's structured service taxonomy includes Sales & Marketing. Competitive Landscape: Competitors: Name: AnSer. Competitors: Evidence: 24/7 call center and telephone answering service provider.. Competitors: Relationship: direct. Competitors: Name: Map Communications. Competitors: Evidence: Answering service and call center business handling incoming calls.. Competitors: Relationship: direct. Key Firmographics: Founded Year: 1980. Revenue Display: $5M - $20M. Sectors Display: Telecommunications. Sectors Display: Business process outsourcing. Sectors Display: Telephone answering services. Sectors Display: Virtual reception. Headquarters Display: 510 2nd Street, Henderson, Kentucky 42420-3223, US. Employee Count Display: 11-50 employees. Ownership Type Display: Privately owned. Pricing & Engagement: Models: Name: Free trial. Models: Best For: Prospects evaluating fit before committing. Models: Description: A 7-day no-obligation trial is advertised on the website.. Models: Name: Custom service plan. Models: Best For: Businesses with variable call volume or tailored coverage needs. Models: Description: The company indicates a representative will help customize the best service plan for the business.. Summary: Publicly available pricing details were not found. The company offers a free 7-day no-obligation trial and invites prospects to request a custom-fit service plan.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Telephone answering. Categories: Services: Live call answering. Categories: Services: Overflow call handling. Categories: Services: 24/7 call coverage. Categories: Services: Guaranteed message delivery. Categories: Name: Virtual receptionist / remote office. Categories: Services: Remote receptionist support. Categories: Services: Handling phone and web inquiries. Categories: Services: Email handling. Categories: Services: Schedule and cancel appointments. Categories: Name: Appointment and scheduling support. Categories: Services: Real-time appointment scheduling. Categories: Services: Appointment confirmations. Categories: Name: Messaging and notifications. Categories: Services: Message delivery by text. Categories: Services: Message delivery by email. Categories: Services: Voicemail delivery. Categories: Services: Fax delivery. Categories: Services: Direct call-back delivery. Categories: Name:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Henderson. Centers: Country: United States. Centers: City: Harrison. Centers: Country: United States. Centers: City: Virginia Beach. Centers: Country: United States. Executive Summary: Summary: Answer Center Telephone Answering Service is a privately owned telecommunications/BPO provider focused on live answering, virtual receptionist support, and remote office coverage for businesses of varying sizes.. Description Long: - Facebook - Twitter - Linkedin - Pinterest Start a Free Trial Customer Login Answer-Center. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: No public third-party rating for this exact company was verified from the available sources. A general company profile states the business has operated since 1980 and is a small privately owned provider.. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Sales & Marketing. Monthly Search Volume: 4186. Domain Authority: 56.

Methodology

Answer Center Telephone Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing

Industries Served

• E-commerce & Retail

Contact

Website: https://www.answercenter.biz

Email: -

Phone: 888-817-1177

LinkedIn: http://www.linkedin.com/company/answer-center-telephone-answering-service

Frequently Asked Questions

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