Antietam Call Center scorecard

Company Overview

Antietam Call Center is a BPO company, founded in 1976, with approximately 1-49 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Take the load of customer service off of your team’s hands so that they can focus on other pertinent business tasks. With nearly 25 staff members, Antietam Call Center has the qualified staff and talent to help your organization achieve better customer satisfaction ratings and reduce bottlenecks in back-end processes. This firm has reported revenues under USD 5-million. This firm delivers call center solutions whether you need a virtual assistant to set appointments or a customer service representative to increase the satisfaction rates of your clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Client Value Proposition: Summary: The public value proposition centers on helping businesses outsource live call handling and related administrative contact tasks, with coverage that appears designed for always-on customer responsiveness.[4][6]. Value Points: Title: Customer responsiveness. Value Points: Description: Inbound call handling and virtual receptionist support are presented as ways to improve client satisfaction.. Value Points: Title: Operational offload. Value Points: Description: Order processing and appointment scheduling are listed as services that can reduce internal administrative workload.. Value Points: Title: Always-available coverage. Value Points: Description: Public listings indicate 24/7/365 availability, suggesting support for after-hours and continuous call flow.. Company Overview: Highlights: Publicly listed at 239 N. Potomac St., Hagerstown, MD 21740.[3][4][10]. Highlights: Public directory sources describe 24/7/365 service availability.[6]. Highlights: Public listings associate the company with answering services, virtual receptionist support, inbound call center work, order processing, and appointment scheduling.[4][6]. Description: Antietam Call Center is a Maryland-based telephone answering and call center service provider in Hagerstown, Maryland, with public directory listings describing it as a business process outsourcing firm focused on answering services and related contact-center support.[2][4][10]. Competitive Differentiators: Differentiators: Title: Extended availability. Differentiators: Description: Public listings state the company provides service 24/7/365.. Differentiators: Title: Broad answering-service coverage. Differentiators: Description: Directory descriptions emphasize a mix of answering services, virtual receptionist support, inbound call handling, order processing, and appointment scheduling.. Differentiators: Title: Established local presence. Differentiators: Description: Public sources place the company in Hagerstown, Maryland, and describe a long operating history.. Key Firmographics: Founded Year: 1976. Sectors Display: Telephone answering services. Sectors Display: Call center services. Sectors Display: Business process outsourcing. Headquarters

Strengths

• Client Value Proposition: Summary: The public value proposition centers on helping businesses outsource live call handling and related administrative contact tasks, with coverage that appears designed for always-on customer responsiveness.[4][6]. Value Points: Title: Customer responsiveness. Value Points: Description: Inbound call handling and virtual receptionist support are presented as ways to improve client satisfaction.. Value Points: Title: Operational offload. Value Points: Description: Order processing and appointment scheduling are listed as services that can reduce internal administrative workload.. Value Points:. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Publicly listed at 239 N. Potomac St., Hagerstown, MD 21740.[3][4][10]. Highlights: Public directory sources describe 24/7/365 service availability.[6]. Highlights: Public listings associate the company with answering services, virtual receptionist support, inbound call center work, order processing, and appointment scheduling.[4][6]. Description: Antietam Call Center is a Maryland-based telephone answering and call center service provider in Hagerstown, Maryland, with public directory listings describing it as a business process outsourcing firm focused on answering services and related. (public_web; observed 2026-08-26)
• Competitive Differentiators: Differentiators: Title: Extended availability. Differentiators: Description: Public listings state the company provides service 24/7/365.. Differentiators: Title: Broad answering-service coverage. Differentiators: Description: Directory descriptions emphasize a mix of answering services, virtual receptionist support, inbound call handling, order processing, and appointment scheduling.. Differentiators: Title: Established local presence. Differentiators: Description: Public sources place the company in Hagerstown, Maryland, and describe a long operating history.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 44

• egs: 45.1
• growth: 50
• reputation: 39.3
• ai_readiness: 50
• market_footprint: 29.7
• digital_readiness: 46.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Antietam Call Center's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: N/A. Competitors: Relationship: adjacent. Positioning: A Maryland-based telephone answering and call center services provider focused on inbound support and related back-office call handling services.. Market Signals: Public directory sources consistently classify the company as a telephone answering service / call center provider.. Market Signals: Directory coverage suggests a small-to-mid-sized U.S. delivery footprint rather than a multi-country BPO network.. Differentiators: Public listings indicate long operating history and a narrow service set centered on answering services, virtual receptionist, inbound call center, order processing, and appointment scheduling.. Pricing & Engagement: Models: Name: Quote-based engagement. Models: Best For: Businesses seeking custom call-center or answering-service scopes. Models: Description: Public directory material indicates prospects should contact the company for service and pricing information.. Summary: No public pricing sheet or standardized engagement model was verified in the available sources; public listings direct prospects to contact the company for pricing information.[2]. Reputation & Reviews: Summary: Public review evidence is limited and mixed; Indeed shows a small set of employee reviews, while BBB provides a business profile rather than a customer rating in the extracted source snippet.[1][4]. Credentials: Detail: Employee review page is publicly available; the snippet includes a negative former-employee comment and indicates a small review base.. Credentials: Rating: 9 reviews. Credentials: Platform: Indeed. Credentials: Detail: Business profile is publicly listed with years in business and services, but no rating value was visible in the retrieved snippet.. Credentials: Platform: BBB. Employee & Client Sentiment: Red Flags: Public employee review presence exists, but no aggregate score or verifiable trend was provided in the retrieved source snippet.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering and reception. Categories: Services: Answering services. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Hagerstown. Centers: Country: United States. Executive Summary: Summary: Public sources present Antietam Call Center as a long-running call center / telephone answering service provider serving businesses from Hagerstown, Maryland, with a focus on inbound communications and light BPO support.[2][4]. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: William Bosch. Executives: Title: President. Asset Image: Visibility: public. Coverage Hours: 24/7.

Methodology

Antietam Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 9 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.antietamcallcenter.com

Email: info@antietamcallcenter.com

Phone: (888) 395-5600

LinkedIn: N/A

Frequently Asked Questions

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