Apex Call Centers scorecard

Company Overview

Apex Call Centers is a BPO company.

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Executive summary

Client Value Proposition: Summary: The company positions itself as a full-service outsourcing partner that can handle customer contact and selected back-office workflows while helping clients reduce operating burden.. Value Points: Title: Single-provider coverage. Value Points: Description: The service mix spans contact center, sales support, chat, and accounting tasks.. Value Points: Title: Operational flexibility. Value Points: Description: Public review excerpts mention responsiveness and the ability to adapt resources.. Value Points: Title: Cost efficiency positioning. Value Points: Description: Public profiles emphasize cost-effective outsourcing.. Company Overview: Tagline: BPO Solutions | Your Outsourcing Provider. Highlights: The company states it has provided telephone services for more than 5 years.. Highlights: Public profiles associate the company with BPO/contact center services.. Highlights: Public business directories show a Fort Lauderdale headquarters and additional locations in the U.S., Mexico, and the Philippines.. Description: Apex Call Centers is a Florida-based business process outsourcing and call center provider with an emphasis on telephone services and customer contact operations.. Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: Public profiles describe a mix of customer contact, sales support, live chat, and accounting/back-office services under one provider.. Differentiators: Title: Multi-location delivery footprint. Differentiators: Description: LinkedIn lists locations in the United States, Mexico, and the Philippines, indicating a distributed operating footprint.. Differentiators: Title: Cost-focused outsourcing positioning. Differentiators: Description: Directory and profile pages describe the company as providing cost-effective BPO solutions.. Key Firmographics: Founded Year: 2017. Revenue Display: < $5 million. Sectors Display: Business process outsourcing. Sectors Display: Call center services. Sectors Display: Customer support. Sectors Display: Accounting/back-office support. Headquarters Display: 2001 NW 64th St

Strengths

• Client Value Proposition: Summary: The company positions itself as a full-service outsourcing partner that can handle customer contact and selected back-office workflows while helping clients reduce operating burden.. Value Points: Title: Single-provider coverage. Value Points: Description: The service mix spans contact center, sales support, chat, and accounting tasks.. Value Points: Title: Operational flexibility. Value Points: Description: Public review excerpts mention responsiveness and the ability to adapt resources.. Value Points: Title: Cost efficiency positioning. Value Points: Description: Public profiles. (public_web; observed 2025-04-08)
• Company Overview: Tagline: BPO Solutions | Your Outsourcing Provider. Highlights: The company states it has provided telephone services for more than 5 years.. Highlights: Public profiles associate the company with BPO/contact center services.. Highlights: Public business directories show a Fort Lauderdale headquarters and additional locations in the U.S., Mexico, and the Philippines.. Description: Apex Call Centers is a Florida-based business process outsourcing and call center provider with an emphasis on telephone services and customer contact operations.. (public_web; observed 2025-11-03)
• Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: Public profiles describe a mix of customer contact, sales support, live chat, and accounting/back-office services under one provider.. Differentiators: Title: Multi-location delivery footprint. Differentiators: Description: LinkedIn lists locations in the United States, Mexico, and the Philippines, indicating a distributed operating footprint.. Differentiators: Title: Cost-focused outsourcing positioning. Differentiators: Description: Directory and profile pages describe the company as providing cost-effective BPO solutions.. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-04-08)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-17)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-11-03)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Pricing & Engagement: Models: Name: Custom outsourced service engagement. Models: Best For: Businesses seeking a managed outsourced support arrangement. Models: Description: Public materials describe tailored BPO/contact center services without published rate cards.. Summary: No public pricing sheet or contract structure was found. Public sources suggest custom BPO engagements rather than fixed published pricing.. Recent News: Articles: Date: 2022-10-31. Articles: Title: APEX Call Centers publishes LinkedIn post on chat support. Articles: Source: LinkedIn. Articles: Summary: Public post promotes live chat support services and includes a contact number.. Articles: Date: 2026-08-20. Articles: Title: APEX Call Centers LinkedIn company profile updated with locations. Articles: Source: LinkedIn. Articles: Summary: Company profile lists multiple locations across the U.S., Mexico, and the Philippines.. Articles: Date: 2026-08-24. Articles: Title: Apex Call Centers founder/brand discussion posted on LinkedIn. Articles: Source: LinkedIn. Articles: Summary: Public LinkedIn profile text references the company story and founding intent.. Reputation & Reviews: Summary: Public review signals are limited but generally positive on Capterra, while other employee-review sources show mixed historical workplace sentiment that should not be read as client-service performance. The clearest public client-facing review signal is a small set of very high ratings on Capterra.. Credentials: Detail: Listed with 4 reviews and top scores for expertise, value for money, communication, and responsiveness.. Credentials: Rating: 5.0/5. Credentials: Platform: Capterra. Credentials: Detail: Employee review page shows a small number of reviews and mixed historical feedback.. Credentials: Platform: Indeed. Credentials: Detail: Third-party review summary page exists, but the underlying methodology is not fully transparent.. Credentials: Rating: 3.7/5. Credentials: Platform: VA Picker. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering and call handling. Categories: Services: Inbound calling. Categories:

Geography

Delivery Center Details: Centers: City: Fort Lauderdale. Centers: Country: United States. Centers: City: San Diego. Centers: Country: United States. Leadership & Executives: Executives: Name: Katerina Ursol. Executives: Title: Public executive profile associated with Apex Call Centers. Executive Summary: Summary: Apex Call Centers appears to be a mid-sized BPO/contact center provider focused on inbound and outbound calling, customer support, lead generation, telemarketing, appointment setting, and related back-office services. Public profiles and review pages indicate a Florida headquarters, founding year of 2017, and a service model oriented toward cost-effective outsourcing for business clients.. Financial Health: Overall Health: unknown. Asset Logo: Visibility: public. Leadership: Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Description Long: We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below. The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... Show more.

Methodology

Apex Call Centers's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.apexcallcenters.com

Phone: 7117339

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