Arc Telecom scorecard

Company Overview

Arc Telecom is a BPO company, founded in 1985, with approximately 1-49 employees. They specialize in Finance & Accounting, Back Office.

The firm doesn’t limit itself to a handful of particular sectors for servicing. Instead, it delivers solutions that clients can implement within all industries and fields. While the firm only has about 50 employees, the length of time in operation gives testament to the quality of service it delivers to clients. Due to the influx in demand for BPO solutions, the organization will likely expand in staff growth in the near future. Per their organization website, ARC Telecom delivers an integration of various solutions meant to fit the telecommunications needs of multiple industries. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: motivational. Voice: careers-focused. Voice: customer-service oriented. Client Value Proposition: Summary: Public-facing materials position Arch Telecom around knowledgeable in-store service, training, a positive customer experience, and wireless retail expertise rather than outsourced business-process services.. Value Points: Title: Customer experience focus. Value Points: Description: The website and career materials emphasize customer satisfaction and a positive customer experience.. Value Points: Title: Training and support culture. Value Points: Description: Public video and career materials stress training, hard work, and employee development.. Value Points: Title: Wireless expertise. Value Points: Description: The company presents itself as a national wireless retailer with retail stores nationwide and long operating history.. Company Overview: Tagline: Create a Better Future for Yourself. Highlights: Founded in 1993 in Yonkers, New York. Highlights: Expanded to 225 stores across 31 states. Highlights: Publicly describes itself as a national wireless retailer and T-Mobile Premium Retailer. Description: Arch Telecom presents itself as a wireless retail company and recruiting employer, not a traditional BPO provider, with a public website centered on careers and company information.. Competitive Differentiators: Differentiators: Title: Employee-owned positioning. Differentiators: Description: Public release describes Arch Telecom as the only employee-owned company in wireless at that time.. Differentiators: Title: Large store footprint. Differentiators: Description: The company states it operates 225 stores across 31 states, indicating broad retail coverage.. Differentiators: Title: Culture and retention emphasis. Differentiators: Description: Public materials emphasize diversity, innovation, passion, training, benefits, and employee retention.. Competitive Landscape: Competitors: Name: Wireless retail dealers. Competitors: Evidence: Public website and careers pages emphasize wireless leadership and store network rather than outsourced BPO services.. Competitors:

Strengths

• Brand Profile: Voice: motivational. Voice: careers-focused. Voice: customer-service oriented. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Public-facing materials position Arch Telecom around knowledgeable in-store service, training, a positive customer experience, and wireless retail expertise rather than outsourced business-process services.. Value Points: Title: Customer experience focus. Value Points: Description: The website and career materials emphasize customer satisfaction and a positive customer experience.. Value Points: Title: Training and support culture. Value Points: Description: Public video and career materials stress training, hard work, and employee development.. Value Points: Title: Wireless expertise. Value Points:. (public_web; observed 2026-08-25)
• Company Overview: Tagline: Create a Better Future for Yourself. Highlights: Founded in 1993 in Yonkers, New York. Highlights: Expanded to 225 stores across 31 states. Highlights: Publicly describes itself as a national wireless retailer and T-Mobile Premium Retailer. Description: Arch Telecom presents itself as a wireless retail company and recruiting employer, not a traditional BPO provider, with a public website centered on careers and company information.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (official_website_discovery; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-16)

Firmographics

GB100 score

Overall score: 46

• egs: 43.4
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Arc Telecom's structured service taxonomy includes Finance & Accounting, Back Office. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Wireless retail. Categories: Services: Wireless device sales. Categories: Services: Wireless service activation. Categories: Services: In-store customer support. Categories: Name: Retail workforce operations. Categories: Services: Store staffing. Categories: Services: Training. Categories: Services: Employee development. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Delivery Center Details: Centers: City: Irvine. Centers: Country: United States. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 1993. Revenue Display: $235.3 million (third-party directory estimate). Sectors Display: Wireless retail. Sectors Display: Telecommunications. Headquarters Display: Irvine, California, United States. Employee Count Display: more than 1,200 employees (2021 public release). Ownership Type Display: employee-owned (public release); also described publicly as a wireless retailer. Leadership & Executives: Executives: Bio: Public leadership page says Vic is the Founder and Chairman and focuses on strategic direction and business development.. Executives: Name: Vic. Executives: Title: Founder and Chairman. Executives: Bio: Public leadership page says Alex is co-founder, CEO and President and has over 21 years of wireless retail experience.. Executives: Name: Alex. Executives: Title: Co-founder, CEO & President. Executive Summary: Summary: Arch Telecom is a U.S.-based wireless retail organization founded in 1993 that operates a store network across multiple states and emphasizes company culture, hiring, and employee ownership themes in public materials.. Contact Phone: 855.312.2724. Contact Email: jobs@archtelecom.net. Description Long: angle-double-uplinkedinfacebookpinterestyoutubersstwitterinstagramfacebook-blankrss-blanklinkedin-blankpinterestyoutubetwitterinstagram. Canonical Domain: Confidence: 0.95. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Geography

Countries listed in the structured record include -.

Methodology

Arc Telecom's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 50 distinct source URLs and retained 57 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting
• Back Office

Contact

Website: https://www.archtelecom.net/

Email: comercial@arctelecom.com.br

Phone: 55 11 5189-4233

LinkedIn: https://www.linkedin.com/company/arc-telecom-oficial/

Frequently Asked Questions

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