Arema Connect scorecard

Company Overview

Arema Connect is a BPO company, founded in 2001, with approximately 100-249 employees. They specialize in Chat Support, Email Support, Customer Support. They serve the E-commerce & Retail industries.

Their goal is to assist clients by offering end-to-end packages customized to support their organization’s Customer Relationship Management (CRM) policy. The Arema Connect staff specializes in receptionist cover, after-hours telephone answering service, website, live chat, and email support. Arema Connect’s clientele includes Irish-based multinational companies as well as small and medium-sized enterprises (SME’s). The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: customer-service oriented. Voice: solutions-focused. Imagery Style: service and support oriented; public pages emphasize customer support, contact centre operations, and around-the-clock availability. Client Value Proposition: Summary: Arema Connect presents itself as a 24/7 outsourced contact centre partner that helps organizations manage customer interactions, extend service coverage, and support brand representation across multiple channels.. Value Points: Title: Always-on customer coverage. Value Points: Description: 24x7x365 support is positioned to help clients remain available to customers at all times.. Value Points: Title: Brand representation. Value Points: Description: The company frames its agents as representing client brands in customer conversations.. Value Points: Title: Service breadth. Value Points: Description: The offering spans call answering, digital customer support, and market research support.. Company Overview: Tagline: 24 x 7 x 365 support. Highlights: 24x7x365 operating model. Highlights: Irish contact centre based in Cork. Highlights: Multi-channel support across voice, email, live chat, and digital channels. Highlights: Market research and outbound support services. Description: Arema Connect is an Irish contact centre and outsourcing provider based in Cork, Ireland, offering multi-channel customer support and market research services.. Competitive Differentiators: Differentiators: Title: 24/7/365 operating model. Differentiators: Description: The company publicly states it operates continuously, including public holidays, and has never closed since establishment in 2001.. Differentiators: Title: Multi-channel customer contact. Differentiators: Description: The firm emphasizes support across voice, email, live chat, SMS, and social channels rather than a single-service call centre model.. Differentiators: Title: People-led service positioning. Differentiators: Description: Public LinkedIn messaging highlights staff retention and the team as a core asset in representing client brands.. Differentiators:

Strengths

• Brand Profile: Voice: professional. Voice: customer-service oriented. Voice: solutions-focused. Imagery Style: service and support oriented; public pages emphasize customer support, contact centre operations, and around-the-clock availability. (public_web; observed 2026-08-09)
• Client Value Proposition: Summary: Arema Connect presents itself as a 24/7 outsourced contact centre partner that helps organizations manage customer interactions, extend service coverage, and support brand representation across multiple channels.. Value Points: Title: Always-on customer coverage. Value Points: Description: 24x7x365 support is positioned to help clients remain available to customers at all times.. Value Points: Title: Brand representation. Value Points: Description: The company frames its agents as representing client brands in customer conversations.. Value Points: Title: Service. (public_web; observed 2026-08-09)
• Company Overview: Tagline: 24 x 7 x 365 support. Highlights: 24x7x365 operating model. Highlights: Irish contact centre based in Cork. Highlights: Multi-channel support across voice, email, live chat, and digital channels. Highlights: Market research and outbound support services. Description: Arema Connect is an Irish contact centre and outsourcing provider based in Cork, Ireland, offering multi-channel customer support and market research services.. (public_web; observed 2026-06-08)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-09)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-09-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-04-19)

Firmographics

GB100 score

Overall score: 44

• egs: 42.4
• growth: 46.3
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 32.6
• digital_readiness: 44.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Arema Connect's structured service taxonomy includes Chat Support, Email Support, Customer Support. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO/contact centre providers. Competitors: Evidence: Directory profile places Arema Connect among comparable BPO service providers and lists its service mix.. Competitors: Relationship: adjacent. Positioning: 24x7 contact centre and outsourcing provider focused on customer support, back-office support, market research, and helpline-style services. Market Signals: Public website and directory profiles emphasize round-the-clock service coverage. Market Signals: Service breadth spans customer support, back-office tasks, outbound services, and sector-specific support. Differentiators: 24x7x365 support positioning. Differentiators: voice, email, live chat, and digital-channel support. Differentiators: market research and mystery shopping services. Differentiators: Ireland-based contact centre presence. Key Firmographics: Founded Year: 2001. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Contact centre services. Sectors Display: Market research. Headquarters Display: Cork, Ireland. Employee Count Display: 51-200 employees. Ownership Type Display: Privately held. Leadership & Executives: Executives: Bio: Publicly described as the founder and Managing Director of Arema Connect, with responsibility for the company’s contact centre and BPO services.. Executives: Name: Pat Keogh. Executives: Title: Managing Director. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call answering and telephone support. Categories: Services: Telephone answering services. Categories: Services: Virtual receptionist services. Categories: Services: Information and helplines. Categories: Services: Product order lines. Categories: Services: Emergency response. Categories: Name: Customer support and digital communications. Categories: Services: Email support. Categories: Services: Live chat support. Categories: Services: Social media customer support. Categories: Services: Bulk SMS support. Categories: Services: Email ticketing. Categories: Name: Market research and outbound services. Categories: Services: Market research support. Categories: Services: Outbound services. Categories: Services: Mystery shopping. Categories: Services: Database management. Categories: Name: Administrative and contact management. Categories: Services: Mobile/SMS contact management. Categories: Services: Call management. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Cork. Centers: Model: contact centre. Centers: Country: Ireland. Hiring & Workforce Signals: Open Positions: Title: Customer Support Agent. Open Positions: Seniority: entry. Open Positions: Department: Customer Support. Workforce Signals: Recruiting Language: public careers page lists open positions and invites applicants to send a CV. Workforce Signals: Job Openings Visible: true. Workforce Signals: Open Positions Count: 1. Executive Summary: Summary: Arema Connect is a privately held BPO/contact centre provider founded in 2001 and headquartered in Cork, Ireland, with a public positioning around 24/7 customer support, multi-channel customer conversations, and market research services.. Financial Health: Overall Health: unknown. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Live chat support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Email support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Bulk SMS services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Social media monitoring. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Database management. Ai Capabilities: Confidence: confirmed. Ai Capabilities: Product Name: Chatbots. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Email Support. Service: Chat Support. Service: Customer Support. Description Long: [](https://aremaconnect.com/) About Us Testimonials News & Insights Career Contact Client Login.

Methodology

Arema Connect's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 32 distinct source URLs and retained 36 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support
• Email Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.aremaconnect.com

Email: info@aremaconnect.com

Phone: 353 214244944

LinkedIn: https://www.linkedin.com/company/arema-connect/

Frequently Asked Questions

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