Assistt scorecard

Last updated: 2026-08-26

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Company Overview

Assistt is a BPO company.

- KURUMSAL - AssisTT'e Genel Bakış - Yönetim Kadromuz - Ödüllerimiz - AssisTT'te Yaşam - ÇÖZÜMLERİMİZ - İletişim Merkezi Çözümlerimiz - Bilgi & Şikayet & Talep Yönetimi - Backoffice - Gelir Arttırıcı Aktivite Yönetimi - Teknik Destek Hizmetleri - Saha ve Randevu Hizmetleri - Girişimci Müşteri Temsilcisi - Müşteri Deneyimi ve Kalite Çözümlerimiz - Müşteri 360 - Müşterinin Sesi - Müşteri Memnuniyet Araştırmaları - Müşteri Deneyimi Tasarımı - Süreç Tasarımı ve Geliştirme Hizmetleri - Fokus Grup Çalışmaları - Kalite Değerlendirme ve Geliştirme Hizmetleri - Deneyim Dashboard - Çalışan Bağlılığı ve Performans Yönetimi Çözümleri - Dış Kaynak Yönetimi - İşe Alım Süreç Yönetimi - Bordro ve Özlük Süreçleri - Saha Hizmetleri - Alan Kiralama - Arşivleme Hizmetleri - Dijital Servisler ve Teknoloji Çözümleri - Anahtar Teslim Santral - AssisTT 360 – Bütünleşik Kanal Deneyimi Platformu - Müşteri Yönetim Platformu (AssisTT CRM) - Chatbot & Webchat - Sosyal Medya Yönetimi - Görüntülü Görüşme - Bilgi Yönetimi Platformu (InfoBox) - Ses Teknolojileri - AssisTT Dönence – İş Gücü Yönetimi Çözümü - Kalite Yapay Zekâ – Yapay Zekâ Destekli Kalite Değerlendirme - Müşteri Memnuniyet Haritası – Sentiment Analiz Çözümü - AssisTTAN – AI Tabanlı Sesli Asistan (Voicebot) - RPA & RDA - SEKTÖRLERİMİZ - MEDYA MERKEZİ - Basın Bültenlerimiz - Logolarımız - Kurumsal Filmimiz - İLETİŞİM

Executive summary

Brand Profile: Voice: customer-centric. Voice: technology-forward. Voice: experience-focused. Imagery Style: corporate and technology-oriented. Client Value Proposition: Summary: AssisTT positions itself as a provider of end-to-end customer experience and outsourcing support designed to improve service continuity, customer satisfaction, and operational efficiency.. Value Points: Title: End-to-end customer experience design. Value Points: Description: Public messaging highlights designing customer experiences from solution selection to service execution.. Value Points: Title: Uninterrupted service orientation. Value Points: Description: The company states an aim of providing uninterrupted services 24/7.. Value Points: Title: Operational efficiency support. Value Points: Description: Process consulting, digital tooling, and outsourcing management are presented as mechanisms for improving workflow and cost efficiency.. Company Overview: Highlights: Wholly owned subsidiary of Türk Telekom. Highlights: Offers contact center, digital, and outsourcing management services. Highlights: Public website lists multiple sectors served, including public sector, energy, e-commerce, transport and logistics, healthcare, consumer goods and retail, and media/communication. Description: AssisTT is a Turkish customer experience and business process outsourcing provider established as a wholly owned subsidiary of Türk Telekom, with public materials describing contact center, digital services, and outsourcing management offerings.. Competitive Differentiators: Differentiators: Title: Technology-integrated service delivery. Differentiators: Description: Public materials emphasize advanced technologies, industry-specific solutions, and technology-powered customer experience delivery.. Differentiators: Title: Wide service breadth. Differentiators: Description: The company presents an offering set spanning contact center, digital solutions, customer experience consulting, and outsourcing management.. Differentiators: Title: Multi-industry support. Differentiators: Description: Public materials show coverage across several sectors, including telecommunications, finance, healthcare, transport, retail, e-commerce, energy, and public sector.. Differentiators: Title: Process and quality focus. Differentiators: Description: The company publishes

Strengths

  • Brand Profile: Voice: customer-centric. Voice: technology-forward. Voice: experience-focused. Imagery Style: corporate and technology-oriented. (public_web; observed 2026-08-02)
  • Client Value Proposition: Summary: AssisTT positions itself as a provider of end-to-end customer experience and outsourcing support designed to improve service continuity, customer satisfaction, and operational efficiency.. Value Points: Title: End-to-end customer experience design. Value Points: Description: Public messaging highlights designing customer experiences from solution selection to service execution.. Value Points: Title: Uninterrupted service orientation. Value Points: Description: The company states an aim of providing uninterrupted services 24/7.. Value Points: Title: Operational efficiency support. Value Points: Description: Process. (public_web; observed 2025-01-21)
  • Company Overview: Highlights: Wholly owned subsidiary of Türk Telekom. Highlights: Offers contact center, digital, and outsourcing management services. Highlights: Public website lists multiple sectors served, including public sector, energy, e-commerce, transport and logistics, healthcare, consumer goods and retail, and media/communication. Description: AssisTT is a Turkish customer experience and business process outsourcing provider established as a wholly owned subsidiary of Türk Telekom, with public materials describing contact center, digital services, and outsourcing management offerings.. (public_web; observed 2026-06-22)

Gaps

  • The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-02)
  • The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-01-21)
  • The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-02-14)

Firmographics

GB100 score

Overall score: 47

  • egs: 36
  • growth: 50
  • reputation: 45.5
  • ai_readiness: 50
  • market_footprint: 50
  • digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Sitel. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Relationship: direct. Positioning: Turkey-based BPO/contact center provider emphasizing technology integration and end-to-end customer experience.. Market Signals: Public materials indicate ISO 9001, ISO 27001, ISO 10002, ISO 14001, ISO 22301, ISO 45001, ISO 18295, and ISO 20000 alignment/certification references.. Market Signals: Public materials indicate multilingual service capability in Turkish, English, German, French, Italian, and Russian in legacy marketing material.. Differentiators: Publicly states it is a wholly Turkish Telecom subsidiary.. Differentiators: Publicly states it integrates advanced technologies into systems.. Differentiators: Publicly highlights sector-specific technological solutions and end-to-end customer experience design.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact Center Solutions. Categories: Services: Technology-powered contact center service. Categories: Services: Voice-based customer support. Categories: Services: Information requests and action handling. Categories: Services: Complaint handling and resolution support. Categories: Name: Customer Experience and Quality Solutions. Categories: Services: Process consulting. Categories: Services: Process redesign. Categories: Services: Cost-saving-oriented solution proposals. Categories: Name: Digital Services and Technology Solutions. Categories: Services: Turnkey cloud PBX / virtual switchboard. Categories: Services: Integrated cloud telephony platform. Categories: Services: Optional add-ons such as CRM, chatbot, omnichannel management, social media management, video call, speech analytics, executive dashboard, IVR, reporting, and KPI tools. Categories: Name: Outsourcing Management. Categories: Services: On-site maintenance. Categories: Services: Installation and equipment change. Categories: Services: Front office support. Categories: Services: Back office support. Categories: Services: Physical archiving. Categories: Services: Digital archiving. Executive Summary: Summary: AssisTT appears to be a large Turkish BPO/contact center operator focused on customer experience management, technology-enabled service delivery, and multi-industry outsourcing support, with public materials emphasizing uninterrupted service and sector-specific solutions..

Geography

Delivery Center Details: Centers: City: İstanbul. Centers: Country: Türkiye. Centers: City: Ankara. Centers: Country: Türkiye. Centers: City: Samsun. Centers: Country: Türkiye. Centers: City: Rize. Centers: Country: Türkiye. Centers: City: Erzurum. Centers: Country: Türkiye. Centers: City: Erzincan. Centers: Country: Türkiye. Centers: City: İzmir. Centers: Country: Türkiye. Centers: City: Bitlis. Centers: Country: Türkiye. Centers: City: Bingöl. Centers: Country: Türkiye. Centers: City: Adıyaman. Centers: Country: Türkiye. Key Firmographics: Founded Year: 2007. Sectors Display: Public Sector. Sectors Display: Energy. Sectors Display: E-Commerce. Sectors Display: Transport and Logistics. Sectors Display: Healthcare. Sectors Display: Consumer Goods and Retail. Sectors Display: Media and Communication. Sectors Display: Telecommunications. Sectors Display: Finance. Headquarters Display: Istanbul, Türkiye; Esentepe Mah. Büyükdere Cad. No:121 Astoria Kuleleri B Blok Kat:10 Şişli, İstanbul. Employee Count Display: 12,000+ employees. Ownership Type Display: Wholly owned subsidiary of Türk Telekom. Financial Health: Overall Health: unknown. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: inferred. Tools: Product Name: Upper-level technology integration. Ai Capabilities: Sector-specific technology integration. Asset Fact Document Summary: Role: other_document. Summary: Kişisel verilerin işlenmesinde başta özel hayatın gizliliği olmak üzere kişilerin temel hak ve özgürlüklerinin korunmasını amaçlayan 6698 sayılı Kişisel Verilerin Korunması Kanunu’nun (“Kanun”) “Veri Sorumlusunun Aydınlatma Yükümlülüğü” başlıklı 10 uncu maddesi ile “Aydınlatma Yükümlülüğünün Yerine Getirilmesinde Uyulacak Usul ve Esaslar Hakkında Tebliğ” uyarınca işbu Aydınlatma Metni hazırlanmıştır. Assistt Rehberlik ve Müşteri Hizmetleri AŞ (“Bundan sonra “Assistt” olarak anılacaktır.) veri sorumlusu olarak Kanun ve ilgili mevzuat çerçevesinde kişisel verilerin güvenli şekilde muhafazasını ve hukuka uygun olarak işlenmesini sağlamak amacıyla teknolojik ve alt yapısal imkânlarını kullanarak, gerekli teknik ve idari tedbirleri almaktadır. Kişisel verileriniz, Assistt tarafından

Methodology

Assistt's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 33 distinct source URLs and retained 37 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

  • Insufficient public evidence for employee coverage.
  • Insufficient public evidence for headquarters coverage.
  • Insufficient public evidence for service taxonomy coverage.
  • Insufficient public evidence for industry taxonomy coverage.

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Contact

Website: https://www.assistt.com.tr

Email: kurumsaliletisim@assistt.com.tr

Phone: 9021666644

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