Aucera scorecard

Company Overview

Aucera is a BPO company. They specialize in Sales & Marketing.

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Executive summary

Brand Profile: Voice: customer-experience focused. Voice: professional. Voice: service-oriented. Imagery Style: contact-center / customer-service oriented messaging. Client Value Proposition: Summary: Aucera’s public positioning centers on bespoke, cost-effective customer service and customer acquisition support, with added capabilities in omnichannel CX, automation, analytics, and 24/7 technical support.. Value Points: Title: Cost-effective delivery. Value Points: Description: The company explicitly describes its customer service and acquisition solutions as bespoke and cost-effective.. Value Points: Title: Omnichannel customer experience. Value Points: Description: Public service listings emphasize unified engagement across channels and customer journey optimization.. Value Points: Title: Operational support at scale. Value Points: Description: The company states that agents conduct more than 300,000 customer interactions per day.. Value Points: Title: Support across multiple functions. Value Points: Description: Offerings span customer care, outbound sales, technical support, licensed agents, and back-office work.. Company Overview: Highlights: Described as one of the nation’s largest privately held teleservices companies.. Highlights: Operates a network of contact centers spanning 18 locales.. Highlights: Claims more than 300,000 customer interactions per day.. Highlights: Serves multiple industries including consumer products, communications, energy, financial services, food services, healthcare, leisure, pharmaceutical, technology, and travel.. Description: Aucera is a privately held contact center and BPO provider offering customer service, customer acquisition, technical support, and back-office outsourcing solutions.. Competitive Differentiators: Differentiators: Title: Large private contact center footprint. Differentiators: Description: Aucera describes itself as one of the nation’s largest privately held teleservices companies with contact centers across 18 locales.. Differentiators: Title: Broad omnichannel and analytics stack. Differentiators: Description: Public descriptions emphasize omnichannel CX, AI/process automation, and data analytics consulting.. Differentiators: Title:

Strengths

• Brand Profile: Voice: customer-experience focused. Voice: professional. Voice: service-oriented. Imagery Style: contact-center / customer-service oriented messaging. (public_web; observed 2025-08-30)
• Client Value Proposition: Summary: Aucera’s public positioning centers on bespoke, cost-effective customer service and customer acquisition support, with added capabilities in omnichannel CX, automation, analytics, and 24/7 technical support.. Value Points: Title: Cost-effective delivery. Value Points: Description: The company explicitly describes its customer service and acquisition solutions as bespoke and cost-effective.. Value Points: Title: Omnichannel customer experience. Value Points: Description: Public service listings emphasize unified engagement across channels and customer journey optimization.. Value Points: Title: Operational support at. (public_web; observed 2024-04-08)
• Company Overview: Highlights: Described as one of the nation’s largest privately held teleservices companies.. Highlights: Operates a network of contact centers spanning 18 locales.. Highlights: Claims more than 300,000 customer interactions per day.. Highlights: Serves multiple industries including consumer products, communications, energy, financial services, food services, healthcare, leisure, pharmaceutical, technology, and travel.. Description: Aucera is a privately held contact center and BPO provider offering customer service, customer acquisition, technical support, and back-office outsourcing solutions.. (public_web; observed 2024-04-08)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-08-30)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-05-14)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-10-23)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Aucera's structured service taxonomy includes Sales & Marketing. Competitive Landscape: Competitors: Name: ResultsCX. Competitors: Evidence: Aucera LinkedIn lists website resultscx.com, indicating a relationship or rebrand overlap rather than a distinct public tech stack claim.. Competitors: Relationship: direct. Competitors: Name: DialAmerica. Competitors: Evidence: Public sources reference Aucera as building on a legacy that began as DialAmerica.. Competitors: Relationship: alternative. Positioning: customer experience management and contact center solutions provider. Market Signals: Career site reports 56 call center roles and no corporate jobs. Market Signals: Public materials emphasize call center jobs, training, recruiting, and operations roles. Differentiators: U.S.-based contact center network. Differentiators: large distributed footprint across 11 states. Differentiators: long operating legacy. Hiring & Workforce Signals: Open Positions: Title: Call Center Agent. Open Positions: Seniority: entry. Open Positions: Department: Call Center Jobs. Open Positions: Title: Customer Service Representative. Open Positions: Seniority: entry. Open Positions: Department: Call Center Jobs. Open Positions: Title: Inside Sales Agent. Open Positions: Seniority: entry. Open Positions: Department: Call Center Jobs. Open Positions: Title: Operations Manager. Open Positions: Seniority: mid. Open Positions: Department: Contact Center Management. Open Positions: Title: Team Leader. Open Positions: Seniority: mid. Open Positions: Department: Contact Center Management. Open Positions: Title: Shift Manager. Open Positions: Seniority: mid. Open Positions: Department: Contact Center Management. Open Positions: Title: Assistant Manager. Open Positions: Seniority: mid. Open Positions: Department: Contact Center Management. Open Positions: Title: Manager. Open Positions: Seniority: mid. Open Positions: Department: Contact Center Management. Open Positions: Title: Training Coordinator. Open Positions: Seniority: entry. Open Positions: Department: Training & Development. Open Positions: Title: Training Manager. Open Positions: Seniority: mid. Open Positions: Department: Training. Key Firmographics: Sectors Display: Consumer products. Sectors Display: Communications. Sectors Display: Energy. Sectors Display: Financial services. Sectors Display: Food services. Sectors Display: Healthcare. Sectors Display:

Geography

Delivery Center Details: Centers: City: Mahwah. Centers: Model: network of U.S.-based contact centers. Centers: Country: United States. Centers: Model: more than 16 locations across 11 states. Centers: Country: United States. Executive Summary: Summary: Aucera appears to be a U.S.-based contact center and BPO provider focused on omnichannel customer experience, outbound acquisition, technical support, specialty agents, and back-office operations, with a broad multi-industry client focus and a large distributed contact center footprint.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Identified by Aucera as President; the company states he brings experience and a focus on technology and innovation.. Executives: Name: Casey Kostecka. Executives: Title: President. Recent News: Articles: Date: 2024-04-08. Articles: Title: Aucera appoints Casey Kostecka as president. Articles: Source: Aucera. Articles: Summary: Company announcement naming Casey Kostecka president and describing Aucera’s scale and service footprint.. Reputation & Reviews: Summary: Public review signals are mixed and originate primarily from employee-review platforms rather than client references; available figures suggest moderate-to-low employee sentiment, but these are not client outcome measures.. Credentials: Detail: Based on 1,521 company reviews; 69% would recommend to a friend.. Credentials: Rating: 3.7/5. Credentials: Platform: Glassdoor. Credentials: Detail: Management reviews page shows a 1.0 out of 5 stars figure in the surfaced results.. Credentials: Rating: 1.0/5. Credentials: Platform: Indeed. Credentials: Detail: Employee reviews page shows a 2.0 out of 5 stars figure in the surfaced results.. Credentials: Rating: 2.0/5. Credentials: Platform: Indeed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Omnichannel CX. Categories: Services: Omnichannel strategy development. Categories: Services: Channel integration.

Methodology

Aucera's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing

Contact

Website: https://www.aucera.com

Phone: 025-2026

Frequently Asked Questions

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