Aureon scorecard

Company Overview

Aureon is a BPO company, founded in 1988, with approximately 500-999 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

Their estimated annual revenue is over $500 million. The organization works with businesses from small to large in multiple industries, including accounting, education, finance, healthcare, law firms, manufacturing, nonprofits, and more. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: world-class. Voice: comprehensive. Voice: exceptional service. Voice: innovative. Voice: solution-oriented. Tagline: From America’s Heartland, Aureon delivers world-class Business Process Outsourcing services, from inbound call center services to social media monitoring and more.. Imagery Style: Not publicly verifiable from the available source snippets.. Client Value Proposition: Summary: Aureon says it helps businesses operate smarter, stay connected, and scale with confidence through integrated infrastructure, managed IT, and talent solutions.. Value Points: Title: Productivity improvement. Value Points: Description: The company states that its solutions are designed to enhance business productivity.. Value Points: Title: Scalable offerings. Value Points: Description: Aureon describes its services as robust and scalable to meet diverse business needs.. Value Points: Title: Customer experience support. Value Points: Description: The company highlights customer care and contact center capabilities as part of its integrated model.. Company Overview: Tagline: Network, Managed IT, and Talent Solutions for Business. Highlights: Midwest-based and headquartered in Des Moines. Highlights: Provides connectivity, managed IT, consulting, and contact center services. Highlights: States a team of over 400 employees. Highlights: Positions itself as a business technology and service partner. Description: Aureon is an award-winning, Midwest-based business services company headquartered in Des Moines with decades of experience and more than 400 employees. It provides infrastructure, managed IT, data center, cybersecurity, staffing/consulting, and contact center solutions.. Competitive Differentiators: Differentiators: Title: Integrated service portfolio. Differentiators: Description: Aureon presents connectivity, managed IT, consulting, staffing, and contact center services as a unified offering rather than separate point solutions.. Differentiators: Title: Midwest-based operating model. Differentiators: Description: The company emphasizes its Midwest roots and regional

Strengths

• Brand Profile: Voice: world-class. Voice: comprehensive. Voice: exceptional service. Voice: innovative. Voice: solution-oriented. Tagline: From America’s Heartland, Aureon delivers world-class Business Process Outsourcing services, from inbound call center services to social media monitoring and more.. Imagery Style: Not publicly verifiable from the available source snippets.. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Aureon says it helps businesses operate smarter, stay connected, and scale with confidence through integrated infrastructure, managed IT, and talent solutions.. Value Points: Title: Productivity improvement. Value Points: Description: The company states that its solutions are designed to enhance business productivity.. Value Points: Title: Scalable offerings. Value Points: Description: Aureon describes its services as robust and scalable to meet diverse business needs.. Value Points: Title: Customer experience support. Value Points: Description: The company highlights. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Network, Managed IT, and Talent Solutions for Business. Highlights: Midwest-based and headquartered in Des Moines. Highlights: Provides connectivity, managed IT, consulting, and contact center services. Highlights: States a team of over 400 employees. Highlights: Positions itself as a business technology and service partner. Description: Aureon is an award-winning, Midwest-based business services company headquartered in Des Moines with decades of experience and more than 400 employees. It provides infrastructure, managed IT, data center, cybersecurity, staffing/consulting,. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 51

• egs: 45.3
• growth: 56.5
• reputation: 57.2
• ai_readiness: 50
• market_footprint: 40.5
• digital_readiness: 58.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Aureon's structured service taxonomy includes Finance & Accounting, Customer Support. Competitive Landscape: Competitors: Name: West Technology Group. Competitors: Evidence: Listed as one of Aureon’s competitors in a company profile source.. Competitors: Relationship: direct. Competitors: Name: Synoptek. Competitors: Evidence: Listed as one of Aureon’s competitors in a company profile source.. Competitors: Relationship: direct. Competitors: Name: International Business Machines. Competitors: Evidence: Listed among competitors in a company profile source, but as a broad technology services provider rather than a pure BPO specialist.. Competitors: Relationship: adjacent. Competitors: Name: Insight Latinoamerica. Competitors: Evidence: Listed as one of Aureon’s competitors in a company profile source.. Competitors: Relationship: direct. Competitors: Name: Samsung SDS Company. Competitors: Evidence: Listed among competitors in a company profile source, but the public snippet does not establish a like-for-like BPO-only relationship.. Competitors: Relationship: adjacent. Positioning: Aureon appears positioned as a broader business solutions provider with contact center/BPO capabilities embedded within a wider portfolio that includes voice, internet, managed IT, data center, cybersecurity, staffing/consulting, and. Key Firmographics: Sectors Display: Business services. Sectors Display: Technology services. Sectors Display: Contact center. Sectors Display: Managed IT. Sectors Display: Staffing/consulting. Headquarters Display: Des Moines, Iowa. Employee Count Display: Over 400 employees. Leadership & Executives: Executives: Bio: Appointed CEO effective January 13, 2025.. Executives: Name: George O'Neal. Executives: Title: Chief Executive Officer. Executives: Bio: Appointed in June 2025; responsible for Contact Center, Connectivity, Managed Services, and Customer Implementation.. Executives: Name: Chris Burns. Executives: Title: Chief Operating Officer. Executives: Bio: Formerly President of Aureon Consulting; leads corporate strategic planning, product management, project management, and merger and acquisition initiatives.. Executives: Name: Holly Veeder. Executives: Title: Chief Transformation Officer. Executives: Bio: Formerly President of Aureon Contact Center; leads sales and marketing across Aureon's portfolio.. Executives: Name: Aric Birchmier. Executives: Title: Chief

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: West Des Moines. Centers: Model: U.S.-based contact center. Centers: Country: United States. Centers: City: Omaha. Centers: Model: remote hiring signal only. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Customer Support Representative / Contact Center Agent (REMOTE IOWA). Open Positions: Location: West Des Moines, IA. Open Positions: Seniority: Entry-level. Open Positions: Department: Customer Support. Open Positions: Title: Customer Support Representative / Contact Center Agent. Open Positions: Location: Omaha, NE. Open Positions: Seniority: Entry-level. Open Positions: Department: Customer Support. Workforce Signals: Employment Theme: Contact center and customer support hiring. Workforce Signals: Roles Listed Count: 16. Workforce Signals: Remote Work Signals: Remote Iowa. Workforce Signals: Remote Work Signals: Remote Omaha. Employee & Client Sentiment: Green Flags: Public careers page indicates a multi-solution services business with contact center operations. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Connectivity. Categories: Services: Voice services. Categories: Services: Internet services. Categories: Services: Network support. Categories: Name: Managed IT. Categories: Services: Managed IT services. Categories: Services: IT consulting. Categories: Name: Data Center and Infrastructure. Categories: Services: Data center services. Categories: Services: Infrastructure solutions. Categories: Name: Security. Categories: Services: Cybersecurity services. Categories: Name: Contact Center. Categories: Services: Customer care solutions. Categories: Services: Contact center services. Categories: Name: Staffing and Consulting. Categories: Services: Staffing solutions. Categories: Services: Consulting services. Categories: Services: Talent solutions. Executive Summary: Summary: Aureon is a Des Moines-based provider of connectivity, managed IT, consulting, staffing/talent, and contact center services serving businesses in the United States, with an emphasis on integrated technology and customer support solutions.. Tech

Methodology

Aureon's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 25 distinct source URLs and retained 38 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.aureon.com

Email: aureon@aureon.com

Phone: 888-387-5670

LinkedIn: http://www.linkedin.com/company/aureon

Frequently Asked Questions

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