Bespoke International Group scorecard

Company Overview

Bespoke International Group is a BPO company headquartered in 32 Flanders Drive, 4302, Durban, KwaZulu-Natal, South Africa, founded in 2019, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site.

Executive summary

Brand Profile: Voice: people-centric. Voice: global business solutions. Voice: service excellence. Imagery Style: Not enough public visual evidence captured in accessible text sources to verify a visual style.. Client Value Proposition: Summary: Bespoke International Group positions its value around improving customer experience through tailored outsourcing solutions, consultative discovery, and managed contact-centre delivery.. Value Points: Title: Tailored solutions. Value Points: Description: The firm states it develops a deep understanding of client operations before proposing a customer-service solution.. Value Points: Title: Customer experience improvement. Value Points: Description: Public messaging focuses on enhancing omnichannel customer life-cycle journeys and service excellence.. Value Points: Title: Managed outsourcing delivery. Value Points: Description: The company presents itself as a provider of fully managed call centre and CX outsourcing services.. Company Overview: Tagline: An international platform focused on service excellence and global business solutions.. Highlights: Positions itself as a BPO / CX outsourcing provider.. Highlights: Emphasizes consultative, tailor-made service design.. Highlights: Mentions an international contact centre in Durban, South Africa.. Highlights: Public sources indicate a UK presence and global client orientation.. Description: Bespoke International Group presents itself as a BPO and customer service outsourcing provider offering tailored, consultative solutions from a Durban-based contact centre, with a stated global presence and UK market orientation.. Competitive Differentiators: Differentiators: Title: Consultative service design. Differentiators: Description: Public materials emphasize understanding a client's operation first and proposing a tailor-made solution rather than a one-size-fits-all model.. Differentiators: Title: Global delivery footprint. Differentiators: Description: The company states it combines UK presence with operating teams in Durban, supporting global business solutions.. Differentiators: Title: Omnichannel customer lifecycle

Strengths

• Brand Profile: Voice: people-centric. Voice: global business solutions. Voice: service excellence. Imagery Style: Not enough public visual evidence captured in accessible text sources to verify a visual style.. (public_web; observed 2026-01-18)
• Client Value Proposition: Summary: Bespoke International Group positions its value around improving customer experience through tailored outsourcing solutions, consultative discovery, and managed contact-centre delivery.. Value Points: Title: Tailored solutions. Value Points: Description: The firm states it develops a deep understanding of client operations before proposing a customer-service solution.. Value Points: Title: Customer experience improvement. Value Points: Description: Public messaging focuses on enhancing omnichannel customer life-cycle journeys and service excellence.. Value Points: Title: Managed outsourcing delivery. Value Points: Description:. (public_web; observed 2026-01-18)
• Company Overview: Tagline: An international platform focused on service excellence and global business solutions.. Highlights: Positions itself as a BPO / CX outsourcing provider.. Highlights: Emphasizes consultative, tailor-made service design.. Highlights: Mentions an international contact centre in Durban, South Africa.. Highlights: Public sources indicate a UK presence and global client orientation.. Description: Bespoke International Group presents itself as a BPO and customer service outsourcing provider offering tailored, consultative solutions from a Durban-based contact centre, with a stated. (public_web; observed 2026-01-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-01-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 43

• egs: 35.5
• growth: 50
• reputation: 49
• ai_readiness: 50
• market_footprint: 29.5
• digital_readiness: 44.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Konecta. Competitors: Evidence: The company profile source states Bespoke International Group was acquired by Konecta in 2024.. Competitors: Relationship: direct. Competitors: Name: Genpact. Competitors: Evidence: A company profile source lists Genpact among competitors in the BPO market.. Competitors: Relationship: direct. Competitors: Name: Datamatics. Competitors: Evidence: A company profile source lists Datamatics among competitors in the BPO market.. Competitors: Relationship: direct. Competitors: Name: Quess. Competitors: Evidence: A company profile source lists Quess among competitors in the BPO market.. Competitors: Relationship: direct. Competitors: Name: Sutherland. Competitors: Evidence: A company profile source lists Sutherland among competitors in the BPO market.. Competitors: Relationship: direct. Competitors: Name: TaskUs. Competitors: Evidence: A company profile source lists TaskUs among competitors in the BPO market.. Competitors: Relationship: direct. Positioning: Tailored outsourced customer service and contact centre provider with international delivery, positioned around consultative, omni-channel service excellence.. Market Signals: Operates in customer service outsourcing and contact centre. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience outsourcing. Categories: Services: Omnichannel customer support. Categories: Services: Customer service operations. Categories: Services: Customer lifecycle journey support. Categories: Name: Contact centre services. Categories: Services: International contact centre operations. Categories: Services: Fully managed call centre services. Categories: Name: Consultative business solutions. Categories: Services: Tailor-made solution design. Categories: Services: Operational consultation. Categories: Services: Business process support. Categories: Name: Sales and retention support. Categories: Services: Lead generation. Categories: Services: New acquisition sales. Categories: Services: Retention. Categories: Services: Win-back. Categories: Name: Back-office / support services. Categories: Services: Welcome calling. Categories: Services: Customer services. Categories: Services: Collection services. Delivery Center Details: Centers: City: Durban. Centers: Model: international contact centre. Centers: Country: South Africa. Financial Health: Overall

Geography

The public profile records headquarters as 32 Flanders Drive, 4302, Durban, KwaZulu-Natal, South Africa. Countries listed in the structured record include -. Key Firmographics: Founded Year: 2019. Sectors Display: customer experience. Sectors Display: BPO. Sectors Display: contact centre outsourcing. Sectors Display: travel. Sectors Display: tourism. Sectors Display: culinary. Sectors Display: events. Sectors Display: aviation. Headquarters Display: Public sources conflict: Durban, South Africa and Leeds, United Kingdom; LinkedIn also shows Durban as HQ.. Ownership Type Display: Private; public sources also indicate acquisition by Konecta in 2024.. Executive Summary: Summary: Bespoke International Group is a private BPO and customer-experience outsourcing provider founded in 2019, with public sources describing operations tied to Durban, South Africa and an international/UK-facing commercial footprint. Public records also indicate the business was acquired by Konecta in 2024, though public source details vary on headquarters location.. Leadership & Executives: Executives: Name: Keith Shanks. Executives: Title: Sales Director. Pricing & Engagement: Summary: No public pricing sheet, rate card, or standard commercial model was verified from public sources.. Recent News: Articles: Date: 2023-06-27. Articles: Title: Bespoke International Group Continues Impressive Growth Trajectory. Articles: Source: Business Insider. Articles: Summary: A company-distributed article reported growth in headcount, turnover, and profit for FY 2022/23.. Articles: Date: 2024-02-23. Articles: Title: Bespoke International Group acquisition by Konecta. Articles: Source: CB Insights / advisory coverage cited there. Articles: Summary: Public profile coverage states the company was acquired by Konecta in February 2024.. Reputation & Reviews: Summary: No independently verified public review platform ratings were found in the gathered sources. Public materials instead reflect company-authored claims and profile-directory summaries.. Description Long: Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control

Methodology

Bespoke International Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.bespokeinternationalgroup.com

Email: -

Phone: -

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes