Big Water Technologies scorecard

Company Overview

Big Water Technologies is a BPO company, founded in 2010, with approximately 11-50 employees. They specialize in Sales & Marketing, Back Office. They serve the E-commerce & Retail industries.

The organization strives to stay ahead of technological improvements and changes, ensuring clients receive the best possible solutions at the most updated stage. Each shift in technology delivers the organization a new opportunity to meet client needs at affordable rates. Big Water Technologies focuses on customer satisfaction and delivers extensive support to cover all office IT needs. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: practical. Voice: customer-supportive. Voice: security-focused. Voice: straightforward. Tagline: Your Neighborhood Technology Success partner. Imagery Style: Clean, service-oriented technology branding with emphasis on business support and security messaging.. Client Value Proposition: Summary: Big Water Technologies frames its value around simplifying, securing, and scaling business technology operations through managed services and integrated communications, cloud, and security offerings.. Value Points: Title: Reduce IT burden. Value Points: Description: Public copy says its managed and hosted services take the technology burden off clients so they can focus on their work.. Value Points: Title: Improve continuity and resilience. Value Points: Description: Offerings include disaster recovery, backup, and proactive monitoring for operational continuity.. Value Points: Title: Consolidate vendors and tools. Value Points: Description: The BIG suite positions the company as a single platform across voice, cloud, security, reporting, and data protection.. Company Overview: Tagline: IT Support Company for Detroit Businesses. Highlights: Offers managed IT and business technology services.. Highlights: Positions itself as a technology success partner for SMBs.. Highlights: Public website and LinkedIn presence identify Southfield, Michigan as headquarters.. Description: Big Water Technologies presents itself as a business IT support and technology services provider offering managed services, phone systems, cybersecurity, cloud services, and related infrastructure support.. Competitive Differentiators: Differentiators: Title: Integrated BIG suite. Differentiators: Description: Public materials emphasize a unified ecosystem of services branded as BIGview, BIGvault, BIGvoice, BIGcloud, BIGshare, BIGprotect, BIGguard, and BIGreport.. Differentiators: Title: Long operating history. Differentiators: Description: The company states it has industry roots going back to the 1970s and was formally formed in 2010 through a merger.. Differentiators: Title:

Strengths

• Brand Profile: Voice: practical. Voice: customer-supportive. Voice: security-focused. Voice: straightforward. Tagline: Your Neighborhood Technology Success partner. Imagery Style: Clean, service-oriented technology branding with emphasis on business support and security messaging.. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Big Water Technologies frames its value around simplifying, securing, and scaling business technology operations through managed services and integrated communications, cloud, and security offerings.. Value Points: Title: Reduce IT burden. Value Points: Description: Public copy says its managed and hosted services take the technology burden off clients so they can focus on their work.. Value Points: Title: Improve continuity and resilience. Value Points: Description: Offerings include disaster recovery, backup, and proactive monitoring for operational. (public_web; observed 2022-06-08)
• Company Overview: Tagline: IT Support Company for Detroit Businesses. Highlights: Offers managed IT and business technology services.. Highlights: Positions itself as a technology success partner for SMBs.. Highlights: Public website and LinkedIn presence identify Southfield, Michigan as headquarters.. Description: Big Water Technologies presents itself as a business IT support and technology services provider offering managed services, phone systems, cybersecurity, cloud services, and related infrastructure support.. (public_web; observed 2026-08-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-21)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2022-06-08)

Firmographics

GB100 score

Overall score: 46

• egs: 39.4
• growth: 50
• reputation: 54.8
• ai_readiness: 50
• market_footprint: 30.5
• digital_readiness: 48.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Big Water Technologies's structured service taxonomy includes Sales & Marketing, Back Office. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: adjacent. Positioning: An IT support and managed services provider serving Detroit-area businesses, with BPO-adjacent outsourced IT services and security-focused offerings.. Market Signals: Offers managed IT services, outsourced IT services, cybersecurity, disaster recovery, VoIP, cloud migration, and employee training. Market Signals: Describes itself as an IT support company and technology success partner. Differentiators: Branded service stack around BIGview, BIGcloud, BIGprotect, and related offerings. Differentiators: Local Detroit/Southfield market positioning. Differentiators: Support center staffed 7am-5pm for customer support. Key Firmographics: Founded Year: 2010. Sectors Display: Information Technology. Sectors Display: Business Services. Headquarters Display: 25860 Lahser Road, Southfield, Michigan 48033, US. Employee Count Display: 28 employees (public directory estimate). Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Managed IT Services. Categories: Services: Managed IT support. Categories: Services: Proactive IT management. Categories: Services: Remote worker support. Categories: Services: Tech support. Categories: Name: Voice and Telecom. Categories: Services: Business phone systems. Categories: Services: Cloud voice. Categories: Services: VoIP / hosted phone systems. Categories: Services: Telecom services. Categories: Name: Cybersecurity and Compliance. Categories: Services: Cybersecurity. Categories: Services: Firewall / threat management. Categories: Services: Cyber insurance consulting. Categories: Services: HIPAA compliance. Categories: Name: Cloud and Collaboration. Categories: Services: Cloud services. Categories: Services: Hosted Exchange / SharePoint. Categories: Services: Microsoft M365. Categories: Services: Cloud storage. Categories: Name: Backup, Recovery, and Continuity. Categories: Services: Continuous data protection. Categories: Services: Disaster recovery. Categories: Services: DRaaS. Categories: Services: Backup services. Categories: Name: Infrastructure and Field Services. Categories: Services: Cabling. Categories: Services: Computers and networking. Categories: Services: Carrier services. Categories: Services: IT moving services. Categories: Services: Security systems. Executive Summary: Summary: Big Water Technologies is a Southfield, Michigan-based IT

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Southfield. Centers: Country: United States. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: John Lowery. Executives: Title: CEO. Reputation & Reviews: Summary: Public review signals are limited and mixed across consumer/review directories, with small sample sizes and no verified enterprise case studies found in the available public sources.. Credentials: Detail: Four reviews are visible on the public company page.. Credentials: Rating: 4/5. Credentials: Platform: Indeed. Credentials: Detail: Listed with 82 reviews on a public business profile.. Credentials: Rating: 4.7/5. Credentials: Platform: BirdEye. Credentials: Detail: Public listing shows 10 reviews.. Credentials: Rating: 3.0/5. Credentials: Platform: Yelp. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BIGview. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BIGcloud. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BIGprotect. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BIGVault. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BIGVoice. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BIGMail. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BIGGuard. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BIGReport. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BIGConnect. Proprietary Tech: BWT-branded managed services suite including BIGview, BIGcloud, BIGprotect, BIGVault, BIGVoice, BIGMail, BIGGuard, BIGReport, and BIGConnect. Asset Logo: Visibility: public. Service: Sales & Marketing. Description Long: We use cookies to improve your experience on our site. By using our site, you consent to the use of cookies. Rejecting cookies will prevent non-essential cookies from loading. Big Water Technologies managed IT services provider logo

Methodology

Big Water Technologies's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: http://www.bigwatertech.com/

Email: Webcontact@bigwatertech.com

Phone: (248) 350 2020.

LinkedIn: https://www.linkedin.com/company/big-water-technologies/?trk=company_logo

Frequently Asked Questions

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