Bloom scorecard

Company Overview

Bloom is a BPO company, founded in 2009, with approximately 250-499 employees. They specialize in Sales & Marketing, Customer Support. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: mission-driven. Voice: consumer-supportive. Voice: trust-oriented. Voice: helpful. Imagery Style: Public-facing messaging emphasizes people, guidance, and enrollment support rather than technical or corporate visual cues.. Client Value Proposition: Summary: Bloom presents itself as a partner that helps insurance stakeholders guide consumers into suitable Medicare plans and support enrollment completion.. Value Points: Title: Guidance through enrollment. Value Points: Description: Public site says the company helps leads and prospects from first contact through enrollment.. Value Points: Title: Support for carriers and intermediaries. Value Points: Description: BBB indicates Bloom works with Medicare health plans, agents, brokers, and other stakeholders.. Value Points: Title: Operational support. Value Points: Description: Public descriptions include telesales, quoting, enrollment, and health activation outreach.. Company Overview: Tagline: Connecting People to Great Medicare Insurance Plans. Highlights: Public site positions the company around Medicare insurance guidance and enrollment support.. Highlights: BBB profile says Bloom works with Medicare health plans, agents, brokers, and other stakeholders.. Highlights: Public descriptions also mention telesales, quoting, enrollment, and health activation outreach.. Description: Bloom is an insurance services company focused on Medicare insurance plans and related enrollment support, with public materials describing guidance from first contact through enrollment and support for leads and prospects.. Competitive Differentiators: Differentiators: Title: Medicare specialization. Differentiators: Description: Public positioning centers on Medicare insurance plans rather than general insurance services.. Differentiators: Title: End-to-end enrollment support. Differentiators: Description: The company describes support from first contact through enrollment, including quoting and telesales.. Differentiators: Title: Insurance workflow enablement. Differentiators: Description: Public sources describe both call center services and enrollment automation software for insurance operations.. Differentiators:

Strengths

• Brand Profile: Voice: mission-driven. Voice: consumer-supportive. Voice: trust-oriented. Voice: helpful. Imagery Style: Public-facing messaging emphasizes people, guidance, and enrollment support rather than technical or corporate visual cues.. (public_web; observed 2026-06-14)
• Client Portfolio: Industry Concentration: Medicare health plans. Industry Concentration: Private Medicare plans. Industry Concentration: Other government-related insurance plans. (public_web; observed 2025-09-18)
• Client Value Proposition: Summary: Bloom presents itself as a partner that helps insurance stakeholders guide consumers into suitable Medicare plans and support enrollment completion.. Value Points: Title: Guidance through enrollment. Value Points: Description: Public site says the company helps leads and prospects from first contact through enrollment.. Value Points: Title: Support for carriers and intermediaries. Value Points: Description: BBB indicates Bloom works with Medicare health plans, agents, brokers, and other stakeholders.. Value Points: Title: Operational support. Value Points:. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-20)

Firmographics

GB100 score

Overall score: 46

• egs: 40.6
• growth: 50
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 35
• digital_readiness: 49.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Bloom's structured service taxonomy includes Sales & Marketing, Customer Support. Client Portfolio: Industry Concentration: Medicare health plans. Industry Concentration: Private Medicare plans. Industry Concentration: Other government-related insurance plans. Competitive Landscape: Competitors: Name: Insurance enrollment service providers. Competitors: Evidence: Bloom describes itself as a third-party insurance services provider for Medicare health plans and payers.. Competitors: Relationship: direct. Competitors: Name: Call center outsourcing firms serving insurance. Competitors: Evidence: Bloom offers call center services alongside technology solutions for insurance-related products.. Competitors: Relationship: adjacent. Competitors: Name: Insurance marketing and enrollment vendors. Competitors: Evidence: Bloom’s offering spans telesales, quoting, enrollment, and health activation outreach.. Competitors: Relationship: alternative. Positioning: Bloom positions itself as a third-party insurance services provider focused on Medicare enrollment, member activation, and related call-center and technology services.. Market Signals: Founded in 2007. Market Signals: Serves national and regional payers. Market Signals: Offers services spanning shopping, enrollment, and activation. Differentiators: Focus on Medicare and government-related insurance workflows. Differentiators: Combination of call center services and proprietary technology platform. Differentiators: Emphasis on High Value Enrollment and health activation. Key Firmographics: Founded Year: 2007. Sectors Display: Insurance Brokers. Sectors Display: Medicare insurance services. Headquarters Display: Bloomington, Indiana, United States. Employee Count Display: 671 total employees (PitchBook). Ownership Type Display: Private. Recent News: Articles: Date: 2025-05-30. Articles: Title: Bloom company profile updated by PitchBook. Articles: Source: PitchBook. Articles: Summary: Profile update reflects the company as a private insurance services provider with Medicare-focused operations.. Reputation & Reviews: Summary: Public review sites show mixed-to-negative employee sentiment, but these are employee reviews rather than client reviews and do not verify customer outcomes or service quality.. Credentials: Detail: 343 company reviews; 34% would recommend to a friend.. Credentials: Rating: 2.9/5. Credentials: Platform: Glassdoor. Credentials: Detail: 480 reviews overall on one public snapshot..

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Bloomington. Centers: Model: HQ. Centers: Country: United States. Centers: City: Bloomington. Centers: Model: call center. Centers: Country: United States. Services & Offerings: Categories: Name: Medicare enrollment support. Categories: Services: First-contact guidance. Categories: Services: Quoting. Categories: Services: Enrollment assistance. Categories: Name: Health plan activation. Categories: Services: Member journey activation outreach. Categories: Services: Earlier activation support. Categories: Name: Sales support for insurance partners. Categories: Services: Telesales. Categories: Services: Lead support. Categories: Services: Prospect guidance. Categories: Name: Insurance operations support. Categories: Services: Call center services. Categories: Services: Enrollment automation software for insurance workflows. Executive Summary: Summary: Bloom is a private Medicare-focused insurance services company headquartered in Bloomington, Indiana, with public sources describing enrollment and activation support for carriers, agents, brokers, and members.. Financial Health: Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Ascend. Proprietary Tech: Ascend technology platform. Asset Logo: Visibility: public. Service: Sales & Marketing. Description Long: TranslateOS is a next-gen translation service built with incredible accuracy at a fraction of the cost (typically 40% less) compared to human interpreters. TranslateOS delivers fast, high-quality live translation with simple onboarding – go live in hours with a full compliance portal for call monitoring, recording, and transcripts. Learn more at https://translateos.com or contact us to see TranslateOS in action. Read more about it in our news. We are reshaping how government-sponsored health plans and their stakeholders approach enrollment and pre-effective engagement to sustain growth and improve retention..

Methodology

Bloom's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.bloominsuranceagency.com

Email: answers@bloominsurance.com

Phone: 855-405-7619

LinkedIn: http://www.linkedin.com/company/bloominsurance

Frequently Asked Questions

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