BPO Guatemala scorecard

Company Overview

BPO Guatemala is a BPO company, founded in 2007, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: informative. Voice: institutional. Voice: Spanish-first. Voice: promotional. Client Value Proposition: Summary: The public value proposition appears to be industry representation and ecosystem access for Guatemala's BPO sector, rather than direct outsourcing services from a single provider.. Value Points: Title: Sector visibility. Value Points: Description: Provides a public-facing directory-style view of companies operating in Guatemala's BPO market.. Value Points: Title: Industry aggregation. Value Points: Description: Brings together multiple contact center and BPO companies under one sector umbrella.. Value Points: Title: Market scope context. Value Points: Description: Public profiles describe the Guatemala BPO sector as serving North American and regional markets across multiple service lines.. Company Overview: Highlights: Sector association for Guatemala's contact center and BPO ecosystem. Highlights: Public site lists member companies operating in Guatemala. Highlights: Website and LinkedIn presence reference an HQ in Zona 13, Guatemala City. Description: BPO Guatemala is presented publicly as a sector of AGEXPORT representing contact center and business process outsourcing companies operating in Guatemala, rather than as a standalone operating BPO vendor.. Competitive Differentiators: Differentiators: Title: Industry-sector positioning. Differentiators: Description: Public materials position the organization as a sector body for Guatemala's BPO and contact center ecosystem, not as a single delivery center.. Differentiators: Title: Broad member ecosystem. Differentiators: Description: The public site names multiple major BPO and contact center brands operating in Guatemala, indicating ecosystem breadth.. Differentiators: Title: Export-association linkage. Differentiators: Description: Public profiles identify the organization as part of AGEXPORT, which can strengthen industry visibility and coordination.. Financial Health: Risk Factors: No public financial statements, funding events, or revenue disclosures were

Strengths

• Brand Profile: Voice: informative. Voice: institutional. Voice: Spanish-first. Voice: promotional. (public_web; observed 2026-08-18)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: 24/7.ai. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: ACT. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: Allied Global. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: Atento. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: Alorica. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO.. (public_web; observed 2026-08-18)
• Client Value Proposition: Summary: The public value proposition appears to be industry representation and ecosystem access for Guatemala's BPO sector, rather than direct outsourcing services from a single provider.. Value Points: Title: Sector visibility. Value Points: Description: Provides a public-facing directory-style view of companies operating in Guatemala's BPO market.. Value Points: Title: Industry aggregation. Value Points: Description: Brings together multiple contact center and BPO companies under one sector umbrella.. Value Points: Title: Market scope context. Value Points: Description:. (public_web; observed 2026-08-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-09-24)

Firmographics

GB100 score

Overall score: 44

• egs: 39.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.9
• digital_readiness: 45.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: 24/7.ai. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: ACT. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: Allied Global. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: Atento. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: Alorica. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: BR Group. Clients: Segment: Enterprise. Clients: Industry: IT services / BPO. Clients: Client Name: Capgemini. Clients: Segment: Enterprise. Clients: Industry: Business services / BPO. Clients: Client Name: Conduent. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: Everise. Clients: Segment: Enterprise. Clients: Industry: Business process services. Clients: Client Name: Genpact. Clients: Segment: Enterprise. Clients: Industry: Contact center / BPO. Clients: Client Name: TELUS International. Clients: Segment: Enterprise. Clients: Industry:. Competitive Landscape: Competitors: Name: 24/7.ai. Competitors: Evidence: Listed as one of the firms represented by BPO Guatemala.. Competitors: Relationship: adjacent. Competitors: Name: Atento. Competitors: Evidence: Listed as one of the firms represented by BPO Guatemala.. Competitors: Relationship: adjacent. Competitors: Name: Alorica. Competitors: Evidence: Listed as one of the firms represented by BPO Guatemala.. Competitors: Relationship: adjacent. Competitors: Name: Teleperformance. Competitors: Evidence: Listed as one of the firms represented by BPO Guatemala.. Competitors: Relationship: adjacent. Competitors: Name: Pronto BPO. Competitors: Evidence: Listed as one of the firms represented by BPO Guatemala.. Competitors: Relationship: adjacent. Positioning: Sector association representing Guatemala's contact center and BPO ecosystem, not a single operating BPO provider.. Market Signals: Targets mainly the United States, Canada, the United Kingdom, the Caribbean, Spain, Mexico, Central America, and Guatemala..

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Guatemala City. Centers: Model: Association / sector body representing BPO and contact center operators. Centers: Country: Guatemala. Centers: Timezone: America/Guatemala. Centers: Languages: Spanish. Centers: Languages: English. Hiring & Workforce Signals: Workforce Signals: Notes: Public pages describe English training and job-preparation programs for the contact center and BPO industry.. Workforce Signals: Training Programs: Finishing School. Workforce Signals: Training Programs: Formación de Inglés. Key Firmographics: Founded Year: 2007. Sectors Display: Contact center. Sectors Display: Business process outsourcing. Sectors Display: Outsourcing services. Headquarters Display: Zona 13, Guatemala City, Guatemala. Employee Count Display: 5,001-10,000 employees on LinkedIn. Ownership Type Display: Sector association / industry group. Services & Offerings: Categories: Name: Industry representation. Categories: Services: Representation of Guatemala BPO and contact center companies. Categories: Services: Industry sector coordination through AGEXPORT. Categories: Name: Ecosystem information. Categories: Services: Public listing of member companies. Categories: Services: Industry overview for Guatemala-based BPO operations. Categories: Name: Market-facing BPO scope referenced publicly. Categories: Services: Customer service. Categories: Services: Finance and accounting. Categories: Services: Procurement and logistics. Categories: Services: Human resources. Categories: Services: Knowledge services. Executive Summary: Summary: Public sources describe BPO Guatemala as an AGEXPORT sector group for Guatemala's BPO/contact center industry, with a 2007 founding date shown on third-party profiles and a Guatemala City headquarters reference.. Leadership & Executives: Executives: Name: Eduardo Castillo. Executives: Title: Public team page entry. Employee & Client Sentiment: Green Flags: Publicly available English-training and employability programs suggest workforce development support.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Asset Logo: Visibility: public. Description Long: Facebook page opens in new window Twitter page

Methodology

BPO Guatemala's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 28 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.bpoguatemala.com

Email: bpoguatemala@agexport.org.gt

Phone: (502) 2422-3681

Frequently Asked Questions

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