Calibrus scorecard

Company Overview

Calibrus is a BPO company, founded in 1999, with approximately 1-49 employees. They specialize in Sales & Marketing, Technical Support. They serve the E-commerce & Retail industries.

All CategoriesCompliance and Risk MitigationCustomer CommunicationIndustry InsightsOperational SolutionsSales and Marketing Tips EN FR ES [](https://answernet.com/)

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Client Value Proposition: Summary: Calibrus positions around customized, scalable contact center and verification support for organizations that need customer management services with a compliance or authentication component.. Value Points: Title: Customized scalability. Value Points: Description: Public descriptions emphasize customized and scalable solutions for call-intake and customer management needs.. Value Points: Title: Verification-led service model. Value Points: Description: The company’s strongest repeated offering is TPV and related authentication services, which are useful for regulated workflows.. Value Points: Title: End-to-end customer interaction support. Value Points: Description: The service set includes outreach, support, recording, and post-sales activities that can cover multiple stages of the customer lifecycle.. Company Overview: Highlights: Tempe, Arizona-based BPO/contact center provider. Highlights: Specializes in third-party verification and customer management solutions. Highlights: Serves regulated industries and other business clients. Description: Calibrus is described in public directory sources as an onshore customer management contact center and business process outsourcing provider focused on customized inbound and outbound call center, third-party verification, and related back-office support services.. Competitive Differentiators: Differentiators: Title: Onshore delivery positioning. Differentiators: Description: Public directory sources describe Calibrus as an onshore contact center provider rather than an offshore operation.. Differentiators: Title: Verification specialization. Differentiators: Description: Multiple sources emphasize third-party verification, customer authentication, and related compliance-oriented call services as core strengths.. Differentiators: Title: Regulated-industry orientation. Differentiators: Description: Public descriptions reference service to highly regulated companies and verticals such as telecommunications, retail energy, healthcare, insurance, and financial services.. Differentiators: Title: Broad call-center utility set. Differentiators: Description: The service mix extends beyond verification into outreach, customer service, surveys,

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. (public_web; observed 2026-08-12)
• Client Value Proposition: Summary: Calibrus positions around customized, scalable contact center and verification support for organizations that need customer management services with a compliance or authentication component.. Value Points: Title: Customized scalability. Value Points: Description: Public descriptions emphasize customized and scalable solutions for call-intake and customer management needs.. Value Points: Title: Verification-led service model. Value Points: Description: The company’s strongest repeated offering is TPV and related authentication services, which are useful for regulated workflows.. Value Points: Title: End-to-end. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Tempe, Arizona-based BPO/contact center provider. Highlights: Specializes in third-party verification and customer management solutions. Highlights: Serves regulated industries and other business clients. Description: Calibrus is described in public directory sources as an onshore customer management contact center and business process outsourcing provider focused on customized inbound and outbound call center, third-party verification, and related back-office support services.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-12)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-07-26)

Firmographics

GB100 score

Overall score: 44

• egs: 42.1
• growth: 45.4
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 30.4
• digital_readiness: 43.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Calibrus's structured service taxonomy includes Sales & Marketing, Technical Support. Competitive Landscape: Competitors: Name: Other onshore BPO/call center providers. Competitors: Evidence: Calibrus is described as an onshore customer management contact center provider, placing it in direct competition with other onshore BPO and call-center firms.. Competitors: Relationship: direct. Positioning: Onshore customer management contact center provider specializing in regulated-company call-intake and customer management needs.. Market Signals: Public profiles describe Calibrus as a Tempe, Arizona-based BPO/call center provider. Market Signals: Employee-size estimates vary across public profiles, indicating limited public transparency. Differentiators: Specialization in highly regulated companies. Differentiators: Customized and scalable call-intake and customer management solutions. Differentiators: Customer authentication, third-party verification, QA call monitoring, surveys, and outreach programs. Key Firmographics: Founded Year: 1999. Sectors Display: Telecommunications. Sectors Display: Retail energy. Sectors Display: Healthcare. Sectors Display: Insurance. Sectors Display: Financial services. Headquarters Display: Tempe, Arizona, United States. Ownership Type Display: Private company; public sources also indicate it was acquired by AnswerNet. Reputation & Reviews: Summary: Public review and directory sources exist, but the accessible evidence is limited and does not support a reliable reputation rating summary without additional verification.. Credentials: Detail: A profile exists for Calibrus, but the accessible result snippet does not provide a verified rating value.. Credentials: Platform: Clutch. Credentials: Detail: A BBB business profile exists for Calibrus Call Center Services, LLC, but the search snippet does not provide a rating value.. Credentials: Platform: BBB. Credentials: Detail: Employer review pages exist, but no verified summary rating was captured in the accessible result snippet.. Credentials: Platform: Indeed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Third-party verification and authentication. Categories: Services: Third party verification (TPV). Categories: Services: Customer authentication. Categories: Services: Energy authentication and verification (EAV). Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Tempe. Centers: Model: onshore. Centers: Country: United States. Recent News: Articles: Date: 2022-05-03. Articles: Title: AnswerNet acquires Calibrus as part of broader call-center acquisition program. Articles: Source: PR Newswire. Articles: Summary: AnswerNet announced the acquisition of Calibrus among several call-center-related companies.. Executive Summary: Summary: Calibrus appears to be an onshore contact center and BPO provider headquartered in Tempe, Arizona, with a core emphasis on third-party verification, customer authentication, QA call monitoring, customer service, outreach, and hosted call recording.. Language: Spanish. Language: English. Financial Health: Overall Health: unknown. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: PCI DSS. Compliance: SOC 2. Service: Sales & Marketing. Description Long: All CategoriesCompliance and Risk MitigationCustomer CommunicationIndustry InsightsOperational SolutionsSales and Marketing Tips EN FR ES [](https://answernet.com/).

Methodology

Calibrus's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 28 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.calibrus.com

Email: info@calibrus.com

Phone: 602-778-7500

LinkedIn: http://www.linkedin.com/company/calibrus-call-center-services-llc

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes