Callcom Contact Center BPO scorecard

Company Overview

Callcom Contact Center BPO is a BPO company, founded in 1997, with approximately 250-499 employees. They specialize in Sales & Marketing. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: Spanish-language. Voice: business-oriented. Voice: solution-focused. Imagery Style: Website branding emphasizes nearshore call center services and tailored BPO solutions, but public asset details are insufficient for deeper visual extraction.. Client Value Proposition: Summary: Public-facing descriptions suggest CALLCOM offers a nearshore, Mexico-based contact center option for organizations needing customer care, sales, and technical support coverage.. Value Points: Title: Nearshore service delivery. Value Points: Description: Website messaging highlights Mexico-based nearshore call center services.. Value Points: Title: Customer contact coverage. Value Points: Description: Public descriptions emphasize customer service and handling call traffic.. Value Points: Title: Sales and support capabilities. Value Points: Description: Directory and profile sources list telemarketing sales and technical support among services.. Company Overview: Tagline: CALLCOM - Nearshore Call Center Services in Mexico. Highlights: Public website states nearshore call center services in Mexico.. Highlights: LinkedIn and directory sources place the company in Monterrey, Nuevo León.. Highlights: Public profiles describe BPO, customer service, telemarketing sales, and technical support capabilities.. Description: CALLCOM Contact Center & BPO is a Mexico-based contact center and BPO provider with public references indicating operations in Monterrey, Nuevo León, and a focus on nearshore call center services, customer service, telemarketing sales, and technical support.. Competitive Differentiators: Differentiators: Title: Nearshore Mexico positioning. Differentiators: Description: Public website messaging emphasizes nearshore call center services in Mexico, which is relevant for clients seeking Spanish-language or Mexico-based operations.. Differentiators: Title: Multi-service BPO profile. Differentiators: Description: Public profiles describe the company across customer service, telemarketing sales, technical support, and subcontracting/BPO.. Differentiators: Title: Monterrey footprint. Differentiators: Description: Multiple public listings place the company in

Strengths

• Brand Profile: Voice: Spanish-language. Voice: business-oriented. Voice: solution-focused. Imagery Style: Website branding emphasizes nearshore call center services and tailored BPO solutions, but public asset details are insufficient for deeper visual extraction.. (public_web; observed 2026-07-01)
• Client Value Proposition: Summary: Public-facing descriptions suggest CALLCOM offers a nearshore, Mexico-based contact center option for organizations needing customer care, sales, and technical support coverage.. Value Points: Title: Nearshore service delivery. Value Points: Description: Website messaging highlights Mexico-based nearshore call center services.. Value Points: Title: Customer contact coverage. Value Points: Description: Public descriptions emphasize customer service and handling call traffic.. Value Points: Title: Sales and support capabilities. Value Points: Description: Directory and profile sources list telemarketing sales and. (public_web; observed 2026-08-26)
• Company Overview: Tagline: CALLCOM - Nearshore Call Center Services in Mexico. Highlights: Public website states nearshore call center services in Mexico.. Highlights: LinkedIn and directory sources place the company in Monterrey, Nuevo León.. Highlights: Public profiles describe BPO, customer service, telemarketing sales, and technical support capabilities.. Description: CALLCOM Contact Center & BPO is a Mexico-based contact center and BPO provider with public references indicating operations in Monterrey, Nuevo León, and a focus on nearshore call center services,. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-01)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-02-12)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 44

• egs: 42.2
• growth: 50
• reputation: 47.5
• ai_readiness: 50
• market_footprint: 31.3
• digital_readiness: 43

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Callcom Contact Center BPO's structured service taxonomy includes Sales & Marketing. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed Mexico call centers. Competitors: Evidence: Industry directory placement among Mexico call centers suggests a competitive set of comparable BPO providers.. Competitors: Relationship: adjacent. Competitors: Name: Other Mexico telemarketing and call center firms. Competitors: Evidence: Clutch ranks Callcom among top telemarketing companies in Mexico, indicating direct competition with similar providers.. Competitors: Relationship: direct. Positioning: Nearshore call center and tailored BPO services in Monterrey, Mexico.. Market Signals: Listed in Mexico call center rankings and directories. Market Signals: Website messaging centers on tailored BPO and nearshore delivery. Differentiators: Nearshore positioning in Mexico. Differentiators: Bilingual call-and-answer solutions. Differentiators: Customer service, tech support, collections, and telemarketing coverage. Key Firmographics: Revenue Display: null. Sectors Display: BPO. Sectors Display: Call center services. Sectors Display: Customer service. Sectors Display: Telemarketing sales. Sectors Display: Technical support. Headquarters Display: Monterrey, Nuevo León, Mexico. Employee Count Display: null. Reputation & Reviews: Summary: Public review data is limited. Indeed shows employee review content and aggregate ratings for a similarly named company profile, but there is not enough verified public evidence to confirm client-facing reputation metrics for this specific provider beyond those listings.. Credentials: Detail: Indeed review page for 'callcom' shows 44 evaluations and sub-ratings for work-life balance, pay and benefits, and job security/career growth; identity alignment to this exact BPO entity is not fully verified from the public snippet alone.. Credentials: Rating: 3.7/5 overall. Credentials: Platform: Indeed. Credentials: Detail: A profile exists for CALLCOM CONTACT CENTER & BPO, but no verified rating was captured in the available source snippet.. Credentials: Rating: null. Credentials: Platform: Clutch. Credentials: Detail: A company profile exists, but no verified review score was captured in the available source snippet.. Credentials: Rating: null.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Monterrey. Centers: Country: Mexico. Hiring & Workforce Signals: Open Positions: Title: Agente telefónico para Call Center. Open Positions: Location: Monterrey Centro, N. L.. Open Positions: Seniority: entry. Open Positions: Department: Call Center. Open Positions: Title: Agente telefónico para Call Center. Open Positions: Location: Mitras Centro, N. L.. Open Positions: Seniority: entry. Open Positions: Department: Call Center. Workforce Signals: Salary Signals: true. Workforce Signals: Public Jobs Listed: true. Workforce Signals: Multiple Monterrey Locations In Job Posts: true. Executive Summary: Summary: CALLCOM Contact Center & BPO appears to be a Monterrey-based nearshore contact center provider serving customer service, telemarketing, and technical support use cases, with multiple public directories and profile pages confirming its BPO positioning and Mexico footprint.. Financial Health: Overall Health: unknown. Pricing & Engagement: Models: Name: Public pricing. Models: Best For: null. Models: Description: Not publicly verified from official company sources.. Models: Name: Third-party hourly benchmark. Models: Best For: Reference only. Models: Description: GoodFirms lists a rate of '< $25/hr' in its profile, but this is an external estimate rather than confirmed company pricing.. Summary: No public pricing sheet or contract model was verified. A third-party profile lists an hourly rate benchmark, but that should not be treated as the company’s official pricing.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Atención a clientes. Categories: Services: Soporte técnico. Categories: Name: Sales support. Categories: Services: Telemarketing ventas. Categories: Name: Outsourcing/BPO. Categories: Services: Subcontrataciones. Categories: Services: BPO. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence:

Methodology

Callcom Contact Center BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing

Industries Served

• E-commerce & Retail

Contact

Website: https://www.callcom.mx

Email: info@callcom.mx

Phone: 52(81)8989.4400

Frequently Asked Questions

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