Call Center Dynamic Sales scorecard

Company Overview

Call Center Dynamic Sales is a BPO company, founded in 2009, with approximately 100-249 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Call Center Dynamic features enthusiastic, creative staff and teams to meet the needs of every client. The firm specializes in recruiting highly skilled staff and teams to handle a variety of day-to-day marketing and promotional tasks, as well as long-term projects and campaigns for clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: Polish-language. Voice: service-oriented. Voice: sales-oriented. Client Value Proposition: Summary: CCDS appears positioned as an outsourcing partner for companies needing customer support and sales execution across multiple communication channels.. Value Points: Title: Operational coverage. Value Points: Description: Public references indicate support for chat, inbound and outbound calls, infoline work, and back-office tasks.. Value Points: Title: Sales and service integration. Value Points: Description: The company is publicly described as serving both customer service and sales outsourcing needs.. Value Points: Title: Poland-based delivery. Value Points: Description: Public listings place the company in Wrocław with additional presence in Zielona Góra.. Company Overview: Highlights: Public listings associate the company with call center and outsourcing services.. Highlights: The company is publicly associated with Wrocław, Poland, and additional office presence in Zielona Góra.. Highlights: The company appears to operate as part of the wider CCIG Group ecosystem.. Description: Call Center Dynamic Sales (CCDS) is a Poland-based call center and outsourcing provider with public listings indicating customer service outsourcing, sales outsourcing, lead generation, and related communication-channel support.. Competitive Differentiators: Differentiators: Title: Multichannel service delivery. Differentiators: Description: Public materials indicate support across phone, chat, online, and other communication channels.. Differentiators: Title: Combined sales and service focus. Differentiators: Description: Directory listings describe both customer service outsourcing and sales-oriented operations.. Differentiators: Title: Established operating footprint. Differentiators: Description: Public sources indicate the firm has operated since 2009 and uses more than one Polish location.. Differentiators: Title: Group affiliation. Differentiators: Description: Public CCIG Group materials identify CCDS as part of a broader call-center group structure.. Key Firmographics: Founded Year: 2009.

Strengths

• Brand Profile: Voice: Polish-language. Voice: service-oriented. Voice: sales-oriented. (public_web; observed 2025-10-21)
• Client Value Proposition: Summary: CCDS appears positioned as an outsourcing partner for companies needing customer support and sales execution across multiple communication channels.. Value Points: Title: Operational coverage. Value Points: Description: Public references indicate support for chat, inbound and outbound calls, infoline work, and back-office tasks.. Value Points: Title: Sales and service integration. Value Points: Description: The company is publicly described as serving both customer service and sales outsourcing needs.. Value Points: Title: Poland-based delivery. Value Points: Description:. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Public listings associate the company with call center and outsourcing services.. Highlights: The company is publicly associated with Wrocław, Poland, and additional office presence in Zielona Góra.. Highlights: The company appears to operate as part of the wider CCIG Group ecosystem.. Description: Call Center Dynamic Sales (CCDS) is a Poland-based call center and outsourcing provider with public listings indicating customer service outsourcing, sales outsourcing, lead generation, and related communication-channel support.. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-10-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 46

• egs: 39.8
• growth: 55.3
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 33.3
• digital_readiness: 51.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Call Center Dynamic Sales's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: CCIG. Competitors: Evidence: Listed as part of the same broader CCIG Group ecosystem in a public profile source.. Competitors: Relationship: adjacent. Competitors: Name: Call Center Poland. Competitors: Evidence: Listed alongside CCDS as a related company in a public group/source listing.. Competitors: Relationship: adjacent. Competitors: Name: Other Polish BPO/call center providers. Competitors: Evidence: CCDS is described as operating in the telephone call center/outsourcing segment.. Competitors: Relationship: direct. Positioning: Outsourcing provider for customer service and sales support across telephone, online, and related channels.. Market Signals: Established in 2009.. Market Signals: Two operating locations in Poland are repeatedly listed in public sources.. Market Signals: Public sources describe the company as active in telephone call center services.. Differentiators: Multi-channel support including chat, inbound/outbound calls, hotlines, and back office.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service outsourcing. Categories: Services: Inbound customer support. Categories: Services: Customer communication handling. Categories: Services: Multichannel customer service. Categories: Name: Sales outsourcing. Categories: Services: Outbound calls. Categories: Services: Sales support. Categories: Services: Telephone-based selling. Categories: Name: Lead generation. Categories: Services: B2B lead generation. Categories: Services: Lead qualification. Categories: Name: Channel support. Categories: Services: Chat support. Categories: Services: Hotline / infoline support. Categories: Services: Back office support. Executive Summary: Summary: CCDS is a Polish BPO/call-center provider focused on outsourced customer service and sales operations, with public directory data showing multiple service lines and a footprint centered in Wrocław.. Service: Back Office. Delivery Center Details: Centers: City: Wrocław. Centers: Country: Poland. Centers: City: Zielona Góra. Centers: Country: Poland. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2026-07-02. Articles: Title: CCIG Group references CCDS as part of its group.

Geography

Countries listed in the structured record include -. Asset Logo: Visibility: public.

Methodology

Call Center Dynamic Sales's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ccds.pl

Email: -

Phone: -

LinkedIn: http://www.linkedin.com/company/call-center-dynamic-sales-ccds-

Frequently Asked Questions

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