Call Center Network Group scorecard

Company Overview

Call Center Network Group is a BPO company, founded in 2000, with approximately 1-49 employees. They specialize in Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

Whether your business operates as small startup or a large corporation, this firm delivers training seminars and contact information to other professionals. The Call Center Group was founded in 1990 by David Hadobas and has a small staff of under twenty-five employees. This firm does not have reported revenues for the public. This firm specializes in memberships for professionals seeking to connect and learn from one another. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Client Value Proposition: Summary: Public sources suggest the business offers specialized call-center industry focus and access to a professional contact-center community with networking and learning resources.. Value Points: Title: Specialized industry focus. Value Points: Description: Publicly positioned as focused exclusively on call center recruiting.. Value Points: Title: Access to professional peer resources. Value Points: Description: Member pages highlight directories, forums, webinars, knowledge sets, and executive roundtables.. Value Points: Title: Networking and insight sharing. Value Points: Description: Public materials emphasize peer connections, trusted advisor relationships, and industry perspectives.. Company Overview: Highlights: Website: thecallcentergroup.com. Highlights: Public listings associate the business with call center recruiting / staffing and contact-center network activity. Highlights: Public sources show inconsistent headquarters/location details across directories. Description: Public sources indicate Call Center Network Group is associated with The Call Center Group / CCNG and operates as a U.S.-based call center and contact-center-related business, but public information is inconsistent across listings and insufficient to verify a precise company description.. Competitive Differentiators: Differentiators: Title: Call-center specialization. Differentiators: Description: Public material describes the business as focused exclusively on call center recruiting, suggesting narrow industry specialization.. Differentiators: Title: Peer-network/community element. Differentiators: Description: CCNG public materials emphasize member connections, forums, and industry learning resources beyond a traditional staffing model.. Differentiators: Title: Multi-channel professional engagement. Differentiators: Description: Public member pages reference virtual programs, town halls, webinars, executive roundtables, and regional events.. Key Firmographics: Revenue Display: < $5 million (third-party estimate). Sectors Display: Call center recruiting / staffing. Sectors Display: Contact center network / professional community. Headquarters Display: Conflicting public listings: Fort Worth, Texas; Beachwood, Ohio;

Strengths

• Client Value Proposition: Summary: Public sources suggest the business offers specialized call-center industry focus and access to a professional contact-center community with networking and learning resources.. Value Points: Title: Specialized industry focus. Value Points: Description: Publicly positioned as focused exclusively on call center recruiting.. Value Points: Title: Access to professional peer resources. Value Points: Description: Member pages highlight directories, forums, webinars, knowledge sets, and executive roundtables.. Value Points: Title: Networking and insight sharing. Value Points: Description: Public materials. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Website: thecallcentergroup.com. Highlights: Public listings associate the business with call center recruiting / staffing and contact-center network activity. Highlights: Public sources show inconsistent headquarters/location details across directories. Description: Public sources indicate Call Center Network Group is associated with The Call Center Group / CCNG and operates as a U.S.-based call center and contact-center-related business, but public information is inconsistent across listings and insufficient to verify a precise company description.. (public_web; observed 2026-08-26)
• Competitive Differentiators: Differentiators: Title: Call-center specialization. Differentiators: Description: Public material describes the business as focused exclusively on call center recruiting, suggesting narrow industry specialization.. Differentiators: Title: Peer-network/community element. Differentiators: Description: CCNG public materials emphasize member connections, forums, and industry learning resources beyond a traditional staffing model.. Differentiators: Title: Multi-channel professional engagement. Differentiators: Description: Public member pages reference virtual programs, town halls, webinars, executive roundtables, and regional events.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 41.7
• growth: 51.8
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.4
• digital_readiness: 48.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Call Center Network Group's structured service taxonomy includes Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Pricing & Engagement: Models: Name: Network membership. Models: Best For: Professional contact-center community participation. Models: Description: Public membership tiers include introductory, individual, corporate, magnet program, and academy membership options with listed annual or monthly fees.. Summary: No public pricing for recruiting or staffing services was verified. Public CCNG membership pages do show subscription-style membership pricing for the professional network, but that is not evidence of pricing for BPO or recruiting engagements.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Recruiting / staffing. Categories: Services: Call center recruiting. Categories: Services: Specialized staffing solutions for call center industry. Categories: Name: Community / network. Categories: Services: Peer network for contact center professionals. Categories: Services: Member directory. Categories: Services: Virtual programs. Categories: Services: Executive roundtables. Categories: Services: Webinars. Categories: Services: Regional networking events. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: adjacent. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Publicly associated with the company and describes the business as a specialized boutique search firm focused exclusively on call center recruiting.. Executives: Name: Jeffrey B. Brown. Executives: Title: Public LinkedIn profile associated with the business; exact current title not fully verifiable from the available snippet. Reputation & Reviews: Summary: Public review and rating data specific to the company was not sufficiently verified from accessible public sources. A third-party directory and LinkedIn profile mention testimonials and recommendations, but no robust verified rating set was available.. Executive Summary: Summary: Call Center Network Group appears publicly as The Call Center Group / CCNG, with sources describing it as a U.S.-based specialized call center recruiting or staffing firm and other sources describing CCNG as a professional peer network for contact-center

Geography

Countries listed in the structured record include -.

Methodology

Call Center Network Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 12 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.thecallcentergroup.com

Email: vsaunders@thecallcentergroup.com

Phone: 1.216.378.7990 (p)

LinkedIn: http://www.linkedin.com/company/the-call-center-group

Frequently Asked Questions

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