Call Net scorecard

Company Overview

Call Net is a BPO company, founded in 1987, with approximately 1-49 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Between 51-200 employees work for the organization and their latest reported revenue is less than $1 million. As an award-winning BPO organization, they understand that engaging in conversation rather than a voicemail answering machine is the most critical step in converting a possible prospect into a client. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: courteous. Voice: affordable. Voice: availability-focused. Tagline: Professional and affordable 24-hour answering services. Imagery Style: service-oriented website branding emphasizing live receptionists and always-available support. Client Value Proposition: Summary: CallNET’s stated value proposition is to help businesses stay reachable at all times, capture more calls and leads, and avoid the cost and commitment of staffing an in-house client service department.. Value Points: Title: Never miss calls. Value Points: Description: Live receptionists answer calls 24/7/365 so callers can reach a human at any time.. Value Points: Title: Capture leads and appointments. Value Points: Description: The service emphasizes lead capture, appointment scheduling, and routing callers to the right person.. Value Points: Title: Lower overhead than in-house staffing. Value Points: Description: The company says clients can provide customer support without the high costs and commitments of building an internal team.. Company Overview: Tagline: professional and affordable 24-hour answering services. Highlights: 24/7/365 availability. Highlights: Live virtual receptionists. Highlights: Based in Wilmington, North Carolina. Highlights: Month-to-month service is reported by a third-party directory. Description: CallNET Answering Services provides 24/7/365 live answering and virtual receptionist support for businesses, with call handling, message taking, routing, scheduling, translation, and other customer-facing support functions.. Competitive Differentiators: Differentiators: Title: 24/7/365 live coverage. Differentiators: Description: Public materials emphasize continuous availability every day of the year, including weekends and holidays.. Differentiators: Title: Affordable professional answering. Differentiators: Description: The company positions its service as affordable while maintaining a professional client experience.. Differentiators: Title: Fast onboarding. Differentiators: Description: The company states onboarding can be completed within 24 hours after enrollment.. Differentiators:

Strengths

• Brand Profile: Voice: professional. Voice: courteous. Voice: affordable. Voice: availability-focused. Tagline: Professional and affordable 24-hour answering services. Imagery Style: service-oriented website branding emphasizing live receptionists and always-available support. (public_web; observed 2026-07-30)
• Client Portfolio: Industry Concentration: Segment: served_vertical. Industry Concentration: Industry: healthcare. Industry Concentration: Confidence: confirmed. Industry Concentration: Segment: served_vertical. Industry Concentration: Industry: legal. Industry Concentration: Confidence: confirmed. Industry Concentration: Segment: served_vertical. Industry Concentration: Industry: real estate. Industry Concentration: Confidence: confirmed. Industry Concentration: Segment: served_vertical. Industry Concentration: Industry: small business. Industry Concentration: Confidence: confirmed. (public_web; observed 2025-09-07)
• Client Value Proposition: Summary: CallNET’s stated value proposition is to help businesses stay reachable at all times, capture more calls and leads, and avoid the cost and commitment of staffing an in-house client service department.. Value Points: Title: Never miss calls. Value Points: Description: Live receptionists answer calls 24/7/365 so callers can reach a human at any time.. Value Points: Title: Capture leads and appointments. Value Points: Description: The service emphasizes lead capture, appointment scheduling, and routing callers. (public_web; observed 2026-07-30)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-30)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-01-28)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-08-30)

Firmographics

GB100 score

Overall score: 46

• egs: 44.1
• growth: 47.7
• reputation: 58.1
• ai_readiness: 50
• market_footprint: 30
• digital_readiness: 45.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Call Net's structured service taxonomy includes Customer Support, Back Office. Client Portfolio: Industry Concentration: Segment: served_vertical. Industry Concentration: Industry: healthcare. Industry Concentration: Confidence: confirmed. Industry Concentration: Segment: served_vertical. Industry Concentration: Industry: legal. Industry Concentration: Confidence: confirmed. Industry Concentration: Segment: served_vertical. Industry Concentration: Industry: real estate. Industry Concentration: Confidence: confirmed. Industry Concentration: Segment: served_vertical. Industry Concentration: Industry: small business. Industry Concentration: Confidence: confirmed. Competitive Landscape: Competitors: Name: CallNet Call Center Services. Competitors: Evidence: Similar brand name and adjacent call center/answering-service positioning, but a separate website and service set were surfaced.. Competitors: Relationship: alternative. Competitors: Name: Outsource Accelerator listed BPO peers. Competitors: Evidence: Directory context places Call Net among broader BPO/answering-service providers.. Competitors: Relationship: adjacent. Positioning: A US-based 24/7 answering service and virtual receptionist provider focused on live human call handling for small businesses and selected verticals.. Market Signals: Month-to-month pricing was publicly described in directory coverage.. Market Signals: Service pages emphasize live agent coverage and fast onboarding.. Differentiators: 24/7/365 live answering. Differentiators: US-based live agents. Differentiators: vertical-specific answering for healthcare, legal, real estate, and small business. Pricing & Engagement: Models: Name: Month-to-month service. Models: Best For: Businesses seeking flexible answering service coverage without long-term commitments. Models: Description: Reported by a third-party BPO directory as the engagement model, with no contract required.. Models: Name: Tiered minute-based packages. Models: Best For: Businesses comparing call volume-based plans. Models: Description: A third-party directory reports pricing starting at $75 per billing cycle for 50 receptionist minutes and up to $999 per billing cycle for 1000 receptionist minutes.. Summary: Public pricing is only partially available; a third-party directory reports month-to-month service and package pricing tiers, while the company site describes enrollment and consultation steps rather than a full public rate card.. Reputation & Reviews: Summary: Public reputation

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Wilmington. Centers: Model: headquarters. Centers: Country: United States. Centers: City: Chicago. Centers: Model: additional office. Centers: Country: United States. Key Firmographics: Founded Year: 1987. Sectors Display: small business. Sectors Display: medical. Sectors Display: legal. Sectors Display: HVAC. Sectors Display: plumbing. Sectors Display: taxi. Sectors Display: utilities. Sectors Display: education. Headquarters Display: Wilmington, North Carolina, United States. Language: Spanish. Language: English. Financial Health: Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering services. Categories: Services: 24/7 live call answering. Categories: Services: after-hours answering. Categories: Services: overflow call handling. Categories: Services: message taking. Categories: Services: call routing. Categories: Name: Reception and customer support. Categories: Services: virtual receptionist support. Categories: Services: front desk call support. Categories: Services: customer questions. Categories: Services: customer scheduling. Categories: Services: customer billing. Categories: Name: Lead and business support. Categories: Services: lead capture. Categories: Services: lead qualification. Categories: Services: web form fills. Categories: Services: appointment setting. Categories: Services: order taking. Categories: Name: Specialized support. Categories: Services: level one tech support. Categories: Services: help desk support. Categories: Services: surveys. Categories: Services: translation services. Executive Summary: Summary: CallNET Answering Services appears to be a U.S.-based BPO/answering-service provider focused on 24/7 live phone answering, virtual reception, and message handling for small and large businesses, with public materials emphasizing affordability and round-the-clock coverage.. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: HIPAA. Service: Customer Support. Description Long: The page you are looking for does not exist. It may have been moved, or removed altogether. Perhaps you can return

Methodology

Call Net's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 28 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.callnetansweringservice.com

Email: sales@callnetcorp.com

Phone: 800-395-2612

LinkedIn: https://www.linkedin.com/company/taxi-call-answering-service/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes