Callboundalliance INC scorecard

Last updated: 2026-08-26

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Company Overview

Callboundalliance INC is a BPO company.

Executive summary

Brand Profile: Voice: client-focused. Voice: solution-oriented. Client Value Proposition: Summary: The company positions itself as a flexible BPO partner for customer-facing and back-office work, with an emphasis on client requirements and brand improvement.. Value Points: Title: Client-specific outsourcing support. Value Points: Description: Public materials state that services are offered as per client requirements.. Value Points: Title: Customer service and brand support orientation. Value Points: Description: The company says its goal is to help clients achieve continued success and brand improvement.. Value Points: Title: Coverage across multiple support functions. Value Points: Description: Offerings span customer service, chat, email, data entry, and telemarketing-related work.. Company Overview: Highlights: Listed as a privately held outsourcing and offshoring consulting company. Highlights: Reported HQ in Manila, Philippines. Highlights: Website listed as cba-bpo.com. Description: CallBoundAlliance Inc. appears to be a Manila-based business process outsourcing company focused on onshore and offshore call center and back-office services.. Competitive Differentiators: Differentiators: Title: Combined onshore and offshore delivery. Differentiators: Description: The company publicly presents both onshore and offshore outsourcing capabilities.. Differentiators: Title: Broad contact-center and back-office coverage. Differentiators: Description: Public listings emphasize inbound and outbound calling alongside back-office and support processes.. Differentiators: Title: Philippines delivery base. Differentiators: Description: Public directory data places the company in Manila and identifies the Philippines as the primary fulfillment country.. Competitive Landscape: Competitors: Name: BPO providers in the Philippines. Competitors: Evidence: The company describes itself as a BPO and call center provider based in Manila with onshore and offshore outsourcing services.. Competitors: Relationship: direct. Competitors: Name: Call center outsourcing firms. Competitors: Evidence: The company publicly emphasizes

Strengths

Brand Profile: Voice: client-focused. Voice: solution-oriented. (public_web; observed 2026-08-17)
Client Portfolio: Clients: Segment: enterprise. Clients: Industry: business services. Clients: Client Name: PRESTIGE International Inc.. Clients: Segment: enterprise. Clients: Industry: business services. Clients: Client Name: BELLSYSTEM24, Inc.. (public_web; observed 2026-06-30)
Client Value Proposition: Summary: The company positions itself as a flexible BPO partner for customer-facing and back-office work, with an emphasis on client requirements and brand improvement.. Value Points: Title: Client-specific outsourcing support. Value Points: Description: Public materials state that services are offered as per client requirements.. Value Points: Title: Customer service and brand support orientation. Value Points: Description: The company says its goal is to help clients achieve continued success and brand improvement.. Value Points: Title: Coverage. (public_web; observed 2026-08-17)

Gaps

The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-17)
The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-17)
The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 47

egs: 36
growth: 50
reputation: 45.5
ai_readiness: 50
market_footprint: 50
digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Clients: Segment: enterprise. Clients: Industry: business services. Clients: Client Name: PRESTIGE International Inc.. Clients: Segment: enterprise. Clients: Industry: business services. Clients: Client Name: BELLSYSTEM24, Inc.. Key Firmographics: Founded Year: 2017. Sectors Display: outsourcing and offshoring consulting. Sectors Display: business process outsourcing. Sectors Display: call center services. Headquarters Display: Manila, National Capital Region, Philippines; reported address: 1728 Singalong Street cor Enriquez Street, Malate, Manila, NCR, 1004 PH. Employee Count Display: 11-50 employees on LinkedIn; 50 members reported by Outsource Accelerator. Ownership Type Display: Privately held. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call center services. Categories: Services: Inbound call handling. Categories: Services: Outbound call services. Categories: Services: Call center outreach. Categories: Services: Telemarketing. Categories: Services: Appointment fixing. Categories: Services: Payment reminder calls. Categories: Services: Follow-up calls. Categories: Name: Back-office and support services. Categories: Services: Back office outsourcing. Categories: Services: Data entry. Categories: Services: Business correspondence assistance. Categories: Services: Email support. Categories: Services: Live chat support. Categories: Services: Client assistance. Categories: Name: Operational and campaign support. Categories: Services: Call center campaign support. Categories: Services: Call center development. Categories: Services: Team management. Categories: Services: Provisioning billing. Categories: Services: Invoicing order filtering solutions. Categories: Services: Research survey support. Categories: Services: Credit card verification solutions. Categories: Services: Seat leasing. Executive Summary: Summary: CallBoundAlliance Inc. is a Philippines-based BPO provider that markets inbound and outbound call center support, back office outsourcing, and related business process services for clients globally.. Delivery Center Details: Centers: City: Manila. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Ali Khodarahmi. Executives: Title: Sales and Marketing Manager. Executives: Name: Jeffrey M. Executives: Title: Operations Director.

Methodology

Callboundalliance INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 5 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology