Callcenter Com scorecard

Company Overview

Callcenter Com is a BPO company, founded in 1993, with approximately 100-249 employees. They specialize in Chat Support, Customer Support. They serve the E-commerce & Retail industries.

CallCenter.com’s values are to outthink, outhustle, and outperform. These values are visible in CallCenter.com’s solutions. After almost three decades of success, CallCenter.com proudly employs between 5000 to 10,000 employees and earned $28 million in revenue last year. CallCenter.com was founded on the vision of providing business process outsourcing that surpassed the quality of its competitors. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: promotional. Tagline: Inbound and Outbound Call Center Solutions for your Business.. Client Value Proposition: Summary: CallCenter.com presents itself as a practical outsourced contact center partner for businesses seeking customer service and sales support at scale.. Value Points: Title: Customer support coverage. Value Points: Description: Offers multi-channel support including voice, email, chat, text, and SMS.. Value Points: Title: Support for domestic and international companies. Value Points: Description: Third-party profile states services are provided to both domestic and international clients.. Value Points: Title: Sales-operation support. Value Points: Description: Public site positioning references customer service and sales operation outsourcing.. Company Overview: Tagline: Inbound and Outbound Call Center Solutions for your Business.. Highlights: Positioned as an outsourced contact center/BPO provider. Highlights: Public site markets inbound and outbound call center solutions. Highlights: LinkedIn describes the company as outsourcing/offshoring. Description: CallCenter.com is a U.S.-based outsourced contact center and BPO provider that markets inbound and outbound call center solutions.. Competitive Differentiators: Differentiators: Title: Broad contact-center coverage. Differentiators: Description: Public materials indicate coverage across voice, email, chat, text, and SMS support.. Differentiators: Title: Flexible service packaging. Differentiators: Description: Third-party profile states the company offers individualized packages and reporting tools.. Differentiators: Title: Long operating history. Differentiators: Description: Public sources indicate the company has operated since 2010.. Key Firmographics: Founded Year: 2010. Revenue Display: $28 million revenue last year (third-party estimate). Sectors Display: outsourcing/offshoring. Sectors Display: business process outsourcing. Sectors Display: contact center services. Headquarters Display: Hopkins, Minnesota, United States. Employee Count Display: 51-200 employees (LinkedIn); 5,000-10,000 employees (Outsource Accelerator profile, likely third-party

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: promotional. Tagline: Inbound and Outbound Call Center Solutions for your Business.. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: CallCenter.com presents itself as a practical outsourced contact center partner for businesses seeking customer service and sales support at scale.. Value Points: Title: Customer support coverage. Value Points: Description: Offers multi-channel support including voice, email, chat, text, and SMS.. Value Points: Title: Support for domestic and international companies. Value Points: Description: Third-party profile states services are provided to both domestic and international clients.. Value Points: Title: Sales-operation support. Value Points: Description: Public site positioning. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Inbound and Outbound Call Center Solutions for your Business.. Highlights: Positioned as an outsourced contact center/BPO provider. Highlights: Public site markets inbound and outbound call center solutions. Highlights: LinkedIn describes the company as outsourcing/offshoring. Description: CallCenter.com is a U.S.-based outsourced contact center and BPO provider that markets inbound and outbound call center solutions.. (public_web; observed 2026-02-06)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-02-06)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-12)

Firmographics

GB100 score

Overall score: 46

• egs: 44
• growth: 46.5
• reputation: 55.7
• ai_readiness: 50
• market_footprint: 34.5
• digital_readiness: 44.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Callcenter Com's structured service taxonomy includes Chat Support, Customer Support. Competitive Landscape: Competitors: Name: Outsource Accelerator. Competitors: Evidence: Listed CallCenter.com in its BPO directory and profile pages.. Competitors: Relationship: adjacent. Competitors: Name: Global BPO Index. Competitors: Evidence: Market directory for call center and customer support companies; relevant comparator for directory visibility.. Competitors: Relationship: adjacent. Competitors: Name: Connections Magazine Call Center Directory. Competitors: Evidence: General call center directory covering outsourced contact center providers.. Competitors: Relationship: adjacent. Positioning: A BPO and communications center provider that also appears in outsourcing directories as a call center services firm.. Market Signals: Homepage language emphasizes inbound and outbound call center solutions.. Market Signals: Public directory listings suggest the company is discoverable in BPO marketplaces.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Live agent voice customer service. Categories: Services: E-mail support. Categories: Services: Chat support. Categories: Services: Text and SMS assistance. Categories: Services: Customer verification. Categories: Name: Operations support. Categories: Services: Reporting tools. Categories: Services: Project management. Categories: Services: Individualized packages. Categories: Name: Inbound and outbound contact center. Categories: Services: Inbound call center solutions. Categories: Services: Outbound call center solutions. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Named in LinkedIn company description as the person who founded CallCenter.com in 2010.. Executives: Name: Kyle Hannah. Executives: Title: Founder. Pricing & Engagement: Summary: No public pricing sheet or contract model was verified from the available sources.. Reputation & Reviews: Summary: Publicly accessible review-style sources mention the company positively, but no independently verified review platform rating was confirmed from the available sources.. Executive Summary: Summary: Publicly available sources describe CallCenter.com as an outsourced contact center and BPO provider founded in 2010 and based in Hopkins,

Geography

Countries listed in the structured record include -. Monthly Search Volume: 10084. Domain Authority: 66.

Methodology

Callcenter Com's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.callcenter.com

Email: info@callcenter.com

Phone: 763-250-7432

LinkedIn: http://www.linkedin.com/company/callcenter-com

Frequently Asked Questions

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