Calltek Center International INC scorecard

Company Overview

Calltek Center International INC is a BPO company, founded in 2004, with approximately 500-999 employees. They specialize in Sales & Marketing, Technical Support, Customer Support. They serve the E-commerce & Retail industries.

For example, on behalf of its clients, CallTek delivers; help desk support for users and field service management, Quality Assurance, etc. Currently, about 121 employees work at CallTek Center International. The solutions CallTek Center International renders to businesses are customer-created. A team of experts identifies the unique needs, amongst other business peculiarities, to craft the perfect customer experience and technical support for their clients. The year-on-year growth of the organization’s revenue has been impressive, with recent revenue figures capped at $134,000,000. As a 21st century organization, CallTek Center International leverages technology in providing several solutions for its clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: technical. Voice: service-oriented. Voice: global. Voice: solutions-focused. Imagery Style: Corporate technology and service-delivery oriented; website language emphasizes global team, technical expertise, and white-label support.. Client Value Proposition: Summary: CallTek’s public value proposition is centered on helping technology operators and service providers deliver outsourced technical support, customer care, and managed service functions with a white-label model.. Value Points: Title: Brand-aligned support delivery. Value Points: Description: Services are positioned to operate under the client’s brand.. Value Points: Title: Technical depth. Value Points: Description: Public materials reference trained support professionals and technical service coverage for broadband, video, VoIP, and mobile services.. Value Points: Title: Sector fit. Value Points: Description: The company targets industries that require always-on support, including hospitality and multi-family environments.. Value Points: Title: Operational coverage. Value Points: Description: Public sources describe 24/7 support availability and international delivery operations.. Company Overview: Tagline: White-label technical support services for technology operators and service providers.. Highlights: Global leader in white-label technical support services. Highlights: Focus on technology operators and service providers. Highlights: Operates in high-density population sectors. Highlights: Provides support for broadband, video, VoIP, and mobile services. Description: CallTek is a privately held BPO and outsourcing provider that offers white-label technical support and related services for technology operators and service providers, with focus areas including hospitality, healthcare, multi-family residences, and arenas.. Competitive Differentiators: Differentiators: Title: White-label model. Differentiators: Description: Public materials emphasize white-label support for technology operators and service providers, allowing services to be delivered under the client’s brand.. Differentiators: Title: Technology-operator specialization. Differentiators: Description: The company focuses on broadband, video, VoIP,

Strengths

• Brand Profile: Voice: technical. Voice: service-oriented. Voice: global. Voice: solutions-focused. Imagery Style: Corporate technology and service-delivery oriented; website language emphasizes global team, technical expertise, and white-label support.. (public_web; observed 2026-08-25)
• Client Portfolio: Industry Concentration: Broadband. Industry Concentration: Videos and TV. Industry Concentration: Hospitality. Industry Concentration: MDU markets. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: CallTek’s public value proposition is centered on helping technology operators and service providers deliver outsourced technical support, customer care, and managed service functions with a white-label model.. Value Points: Title: Brand-aligned support delivery. Value Points: Description: Services are positioned to operate under the client’s brand.. Value Points: Title: Technical depth. Value Points: Description: Public materials reference trained support professionals and technical service coverage for broadband, video, VoIP, and mobile services.. Value Points: Title: Sector. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 49

• egs: 41.6
• growth: 56.5
• reputation: 51.4
• ai_readiness: 50
• market_footprint: 38.8
• digital_readiness: 54.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Calltek Center International INC's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support. Client Portfolio: Industry Concentration: Broadband. Industry Concentration: Videos and TV. Industry Concentration: Hospitality. Industry Concentration: MDU markets. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Large-scale BPO/call center alternative serving customer support and technical support buyers.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Large CX/BPO alternative with overlapping customer service and technical support capabilities.. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: Large outsourced customer experience and technical support provider.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Global BPO and CX competitor with overlapping service lines.. Competitors: Relationship: direct. Positioning: White-label technical support and managed services provider for technology operators and service providers, with emphasis on broadband, hospitality, MDU, and related support operations.. Market Signals: Website states the company has more than 10,000 dedicated team members in seven countries.. Market Signals: Website states a presence in more than 30,000 zip codes through field service engineers in the US and Canada.. Differentiators: Explicit focus on white-label technical support for technology operators and service providers.. Differentiators: Publicly stated specialization in. Hiring & Workforce Signals: Open Positions: Title: Technical Support. Open Positions: Location: Irvine, CA. Open Positions: Seniority: unknown. Open Positions: Department: Operations. Open Positions: Title: NOC & IoT Monitoring. Open Positions: Location: Irvine, CA. Open Positions: Seniority: unknown. Open Positions: Department: Operations. Open Positions: Title: Managed Field Services. Open Positions: Location: Irvine, CA. Open Positions: Seniority: unknown. Open Positions: Department: Operations. Open Positions: Title: Technicians. Open Positions: Location: Irvine, CA. Open Positions: Seniority: unknown. Open Positions: Department: unknown. Key Firmographics: Founded Year: 2004. Revenue Display: Unknown / not publicly verified. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: BPO. Sectors Display: Technical support. Sectors Display: Customer care. Sectors Display: Managed services.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Irvine. Centers: Model: headquarters. Centers: Country: United States. Centers: City: Cebu City. Centers: Model: delivery center. Centers: Country: Philippines. Recent News: Articles: Date: 2025-01-02. Articles: Title: CallTek Transforms Call Center Support with Technical Innovation and Superior Service. Articles: Source: Business Wire. Articles: Summary: Company release describes CallTek as an international white-label support provider, highlights its service focus, and notes offices in eight countries.. Executive Summary: Summary: CallTek Center International Inc. is a BPO and white-label technical support provider associated with the CallTek brand, serving technology operators and service providers from a Philippines delivery base and international operations footprint. Public sources describe it as focused on technical support, customer care, and managed service functions for broadband, video, VoIP, hospitality, and related sectors.. Language: Chinese. Language: Japanese. Language: Italian. Language: French. Language: Spanish. Language: English. Financial Health: Risk Factors: No public financial statements or funding events verified from available sources.. Overall Health: unknown. Leadership & Executives: Executives: Name: Ken Wang. Executives: Title: President. Pricing & Engagement: Summary: No public pricing, rate card, or contract model was verified from accessible sources.. Reputation & Reviews: Summary: Public employee-review sources show generally positive workplace sentiment, but these are employee ratings rather than client references and should be treated cautiously for provider selection.. Credentials: Detail: 49 reviews; 73% would recommend to a friend.. Credentials: Rating: 3.6/5. Credentials: Platform: Glassdoor. Credentials: Detail: 16 reviews; strong scores for culture, management, work-life balance, and pay/benefits.. Credentials: Rating: 4.5/5. Credentials: Platform: Indeed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings:

Methodology

Calltek Center International INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 38 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.calltekinc.com

Email: sales@calltekcenter.com

Phone: (+63) 32 232 5053

LinkedIn: https://www.linkedin.com/company/calltek-inc./

Frequently Asked Questions

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