Cc33 scorecard

Company Overview

Cc33 is a BPO company, founded in 2012, with approximately 500-999 employees. They specialize in Sales & Marketing, Customer Support, Recruitment, Back Office. They serve the E-commerce & Retail industries.

At this firm, they don’t offer cookie-cutter solutions to everyday tasks. Instead, they offer unique and innovative opportunities for those they serve. Located in the United Kingdom and founded in 2015, CC33 has experienced steady growth throughout the years. However, their 500 staff members typically only stay with the organization for 1.5 years before parting ways. CC33 prides itself on providing industry-leading communications solutions through boutique marketing. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: growth-oriented. Voice: technology-led. Voice: customer-centric. Tagline: Transforming customer interactions into growth. Imagery Style: Corporate, service-led brand presentation with emphasis on people and customer interaction outcomes.. Client Value Proposition: Summary: CC33 Global presents itself as a flexible outsourced partner that can manage customer interactions, support campaigns, and provide ancillary services intended to improve service outcomes and operational efficiency.. Value Points: Title: Service breadth. Value Points: Description: Combines customer care, sales support, research, digital outreach, and back-office services.. Value Points: Title: Operational improvement focus. Value Points: Description: Public materials stress continuous improvement, training, and quality monitoring.. Value Points: Title: Sector-tailored support. Value Points: Description: The company publishes sector-specific messaging, including travel and hospitality support.. Value Points: Title: Compliance-aware service delivery. Value Points: Description: Privacy and fairness documents suggest structured handling of personal data and customer treatment standards.. Company Overview: Tagline: Transforming customer interactions into growth. Highlights: Public site describes outsourced customer service offerings including enquiry handling, billing, payment collections, debt collection, and complaint management.. Highlights: The company states it supports voice, digital, and back-office campaigns.. Highlights: Public website copy emphasizes client partnerships, operational improvement, and service consistency.. Description: CC33 Global is a UK-based outsourced service provider focused on customer interaction and back-office support, with public materials emphasizing customer service, sales-related support, and campaign delivery across multiple sectors.. Competitive Differentiators: Differentiators: Title: Broad campaign coverage. Differentiators: Description: Public materials indicate capability across outbound, inbound, service, digital, and back-office campaigns.. Differentiators: Title: Multichannel delivery. Differentiators: Description: The company publicly references support through phone, email, live chat, WhatsApp, and social

Strengths

• Brand Profile: Voice: professional. Voice: growth-oriented. Voice: technology-led. Voice: customer-centric. Tagline: Transforming customer interactions into growth. Imagery Style: Corporate, service-led brand presentation with emphasis on people and customer interaction outcomes.. (public_web; observed 2026-08-03)
• Client Value Proposition: Summary: CC33 Global presents itself as a flexible outsourced partner that can manage customer interactions, support campaigns, and provide ancillary services intended to improve service outcomes and operational efficiency.. Value Points: Title: Service breadth. Value Points: Description: Combines customer care, sales support, research, digital outreach, and back-office services.. Value Points: Title: Operational improvement focus. Value Points: Description: Public materials stress continuous improvement, training, and quality monitoring.. Value Points: Title: Sector-tailored support. Value Points: Description: The. (public_web; observed 2026-03-11)
• Company Overview: Tagline: Transforming customer interactions into growth. Highlights: Public site describes outsourced customer service offerings including enquiry handling, billing, payment collections, debt collection, and complaint management.. Highlights: The company states it supports voice, digital, and back-office campaigns.. Highlights: Public website copy emphasizes client partnerships, operational improvement, and service consistency.. Description: CC33 Global is a UK-based outsourced service provider focused on customer interaction and back-office support, with public materials emphasizing customer service, sales-related support, and campaign delivery. (public_web; observed 2026-08-03)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-11)

Firmographics

GB100 score

Overall score: 44

• egs: 39.2
• growth: 46.5
• reputation: 46.6
• ai_readiness: 50
• market_footprint: 38.6
• digital_readiness: 44

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cc33's structured service taxonomy includes Sales & Marketing, Customer Support, Recruitment, Back Office. Competitive Landscape: Competitors: Name: Webhelp. Competitors: Evidence: Same broad outsourced customer contact and BPO category.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Same broad outsourced customer contact and BPO category.. Competitors: Relationship: direct. Competitors: Name: Capita. Competitors: Evidence: Same broad outsourced customer contact and BPO category.. Competitors: Relationship: direct. Competitors: Name: Konecta. Competitors: Evidence: Same broad outsourced customer contact and BPO category.. Competitors: Relationship: direct. Competitors: Name: Sitel. Competitors: Evidence: Same broad outsourced customer contact and BPO category.. Competitors: Relationship: direct. Positioning: A UK contact-centre services provider presenting as technology-led and contact-centric, with delivery in the UK and South Africa.. Market Signals: Founded in 2012 per company website.. Market Signals: Website states ambition to become the UK’s leading technology-led contact centric services provider and employer of choice in Sheffield and Durban.. Differentiators: Public website claims a technology-led, contact-centric service model.. Differentiators: Public website states locations across the UK and South Africa... Key Firmographics: Sectors Display: Multiple industries. Sectors Display: Travel and hospitality. Sectors Display: Customer service operations. Headquarters Display: The Portergate, 257 Ecclesall Road, Sheffield, S11 8NX, England. Ownership Type Display: Private limited company. Leadership & Executives: Executives: Bio: Over 20 years of experience in call centre outsourcing, managing large-scale outbound, inbound, and service campaigns across multiple industries.. Executives: Name: Paul Fletcher. Executives: Title: Group Managing Director. Executives: Linkedin Url: null. Executives: Bio: Over 20 years of experience in the contact centre industry, focused on Operations, MI, and Client Services.. Executives: Name: Judy Unwin. Executives: Title: Director of Client Partnerships. Executives: Linkedin Url: null. Executives: Bio: Over 15 years of experience in call centre outsourcing, managing large-scale outbound, inbound, and service campaigns.. Executives: Name: Mark Lazenby. Executives: Title: Operations

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Sheffield. Centers: Model: onshore. Centers: Country: United Kingdom. Centers: City: Durban. Centers: Model: offshore. Centers: Country: South Africa. Employee & Client Sentiment: Green Flags: Public-facing policy language emphasizes staff training, quality assurance monitoring, and continuous service improvement.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Asset Fact Document Signal: Role: compliance_document. Statement: Client Information: Information required for service provision on behalf of clients, including communications, contract details, and service delivery data. Description Long: We are focused on helping you help your customers, whenever you need us. With a flexible, transparent approach to your requirements, we make sure we deliver every time, onshore or offshore. We are focused on helping you help your customers, whenever you need us. With a flexible, transparent approach to your requirements, we make sure we deliver every time, onshore or offshore. Established in 2012, CC33 Global is a contact centre services business with locations across the UK and South Africa. We can provide technology led, outsourced customer contact solutions for your business across the entire customer lifecycle.. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Employee Count Claimed: 400. Workforce Signals: Employee Count Context: Indeed company profile snippet states the company employed more than 400 people in Sheffield; site states ambition for at least 1,000 advisors across Sheffield and Durban.. Recent News: Articles: Date: 2026-08-03. Articles: Title: CC33 website updated with service and leadership content. Articles: Source: CC33 Global. Articles: Summary: The public website and about pages were updated in early August 2026 with leadership, service, and company-positioning content.. Articles:

Methodology

Cc33's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 25 distinct source URLs and retained 72 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cc33.co.uk

Email: info@cc33.co.uk

Phone: 0114 399 0087

LinkedIn: http://www.linkedin.com/company/contact-centre-33/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes