Cebu Tele Net Philippines Corporation scorecard

Company Overview

Cebu Tele Net Philippines Corporation is a BPO company. They specialize in Chat Support, Sales & Marketing, Technical Support, Customer Support, Recruitment, Back Office.

Since the founding of our company in 1994, Tokyo, Japan, our top priority has always been placed on the customer’s perspective. While IVR (Interactive Voice Response) and other automated technologies became the accepted trend in this industry, we remained focused on providing customer support with real human interactions and empathy, not emotionless automated messages. Since we have direct communication with our client’s customers, we are able to gain valuable insight into the customer’s thoughts and experiences, and as a result we can suggest ways to improve quality and revenue for our clients, while also conveying the client’s branding and company philosophy to their customers in a friendly and professional manner.

Executive summary

Client Value Proposition: Summary: The company positions itself as a contact center and BPO partner that combines Japanese service standards, multilingual coverage, and back-office capability to support customer-facing and administrative workflows.. Value Points: Title: Customer experience focus. Value Points: Description: Public language stresses heart-to-heart interaction and customer perspective.. Value Points: Title: Multilingual operating support. Value Points: Description: The company advertises 24-hour service in several languages for overseas-market support.. Value Points: Title: Operational breadth. Value Points: Description: Public materials include customer contact operations, BPO processing, and back-office data handling.. Company Overview: Highlights: Founded in 1994 in Japan and operating in the Philippines as Cebu tele-net Philippines Corporation.. Highlights: Publicly described as a Japanese-owned BPO and contact center provider.. Highlights: Public materials indicate PEZA-accredited/registered and ISO 27001-certified positioning.. Highlights: Services emphasize multilingual support and customer-contact operations.. Description: Cebu tele-net Philippines Corporation is a Philippine BPO and contact center provider associated with the tele-net Group, with public materials describing services in customer support, contact center operations, back-office processing, and multilingual support.. Competitive Differentiators: Differentiators: Title: Japanese service model. Differentiators: Description: Public messaging emphasizes Japanese omotenashi combined with Filipino customer service.. Differentiators: Title: Multilingual coverage. Differentiators: Description: Public service pages state 24-hour support across multiple languages, including Japanese and English.. Differentiators: Title: Compliance and facility positioning. Differentiators: Description: Public materials describe the company as PEZA-registered/accredited and ISO 27001-certified, with operations in PEZA-linked office space.. Differentiators: Title: Industry-specific support. Differentiators: Description: Public materials reference support for transportation, fintech, SaaS, healthcare, and related service industries.. Competitive Landscape: Competitors: Name: TELE-NET. Competitors: Evidence: Parent/group brand coverage indicates

Strengths

• Client Value Proposition: Summary: The company positions itself as a contact center and BPO partner that combines Japanese service standards, multilingual coverage, and back-office capability to support customer-facing and administrative workflows.. Value Points: Title: Customer experience focus. Value Points: Description: Public language stresses heart-to-heart interaction and customer perspective.. Value Points: Title: Multilingual operating support. Value Points: Description: The company advertises 24-hour service in several languages for overseas-market support.. Value Points: Title: Operational breadth. Value Points: Description: Public materials. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Founded in 1994 in Japan and operating in the Philippines as Cebu tele-net Philippines Corporation.. Highlights: Publicly described as a Japanese-owned BPO and contact center provider.. Highlights: Public materials indicate PEZA-accredited/registered and ISO 27001-certified positioning.. Highlights: Services emphasize multilingual support and customer-contact operations.. Description: Cebu tele-net Philippines Corporation is a Philippine BPO and contact center provider associated with the tele-net Group, with public materials describing services in customer support, contact center operations, back-office processing,. (public_web; observed 2026-08-26)
• Competitive Differentiators: Differentiators: Title: Japanese service model. Differentiators: Description: Public messaging emphasizes Japanese omotenashi combined with Filipino customer service.. Differentiators: Title: Multilingual coverage. Differentiators: Description: Public service pages state 24-hour support across multiple languages, including Japanese and English.. Differentiators: Title: Compliance and facility positioning. Differentiators: Description: Public materials describe the company as PEZA-registered/accredited and ISO 27001-certified, with operations in PEZA-linked office space.. Differentiators: Title: Industry-specific support. Differentiators: Description: Public materials reference support for transportation, fintech, SaaS, healthcare,. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cebu Tele Net Philippines Corporation's structured service taxonomy includes Chat Support, Sales & Marketing, Technical Support, Customer Support, Recruitment, Back Office. Key Firmographics: Founded Year: 1994. Revenue Display: $6.3 Million (ZoomInfo display). Sectors Display: Business Process Outsourcing. Sectors Display: Contact Center. Sectors Display: Customer Service. Sectors Display: Call Centre & Customer Service. Headquarters Display: Cebu City, Cebu, Philippines; public listings also place the office at F. Cabahug St., Bonifacio District / Faustina Building. Employee Count Display: 31 employees (ZoomInfo display); 101-1,000 employees (Jobstreet display). Ownership Type Display: Japanese-owned; tele-net Group / founder-owned according to public directory listings. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer contact operations. Categories: Services: Customer service outsourcing. Categories: Services: Contact center operations. Categories: Services: Inbound call handling. Categories: Services: Outbound call handling. Categories: Name: Back-office and data processing. Categories: Services: Back-office support. Categories: Services: Data processing. Categories: Services: Administrative data management. Categories: Services: Record updates. Categories: Name: Multilingual support. Categories: Services: 24-hour Japanese support. Categories: Services: English support. Categories: Services: Spanish support. Categories: Services: Chinese support. Categories: Services: Italian support. Categories: Services: German support. Categories: Services: French support. Categories: Services: Dutch support. Categories: Services: Korean support. Categories: Name: Industry support. Categories: Services: Transportation support. Categories: Services: Fintech support. Categories: Services: SaaS support. Categories: Services: Healthcare support. Categories: Services: Service-industry support. Categories: Name: Digital channels. Categories: Services: Voice support. Categories: Services: Email support. Categories: Services: Live chat support. Categories: Services: Omnichannel customer support. Executive Summary: Summary: Cebu tele-net Philippines Corporation is a Cebu-based BPO provider focused on contact center and back-office services, with multilingual support and public positioning around Japanese service quality and Filipino customer care.. Service: Technical Support. Service: Sales & Marketing. Service: Recruitment. Service: Back Office. Service: Chat Support. Service: Customer Support. Description Long: Since the founding

Geography

Delivery Center Details: Centers: City: Cebu City. Centers: Country: Philippines. Recent News: Articles: Date: 2026-04-22. Articles: Title: TELE-NET Opens 500-Seat Contact Center in Cebu, Marking Next Phase of Expansion. Articles: Source: Newswire. Articles: Summary: The company announced a new Cebu contact center facility with up to 500 seats and a 25-seat training room.. Articles: Date: 2025-09-01. Articles: Title: Press Release. Articles: Source: Cebu tele-net Philippines. Articles: Summary: The company described itself as a PEZA-registered, ISO 27001-certified BPO and highlighted its long operating history.. Language: Japanese. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public professional profiles identify Naoya Osawa as CEO of Cebu tele-net Philippines Corporation in Metro Cebu, with tenure shown from September 2016 to present.. Executives: Name: Naoya Osawa. Executives: Title: CEO. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: PCI DSS.

Methodology

Cebu Tele Net Philippines Corporation's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Chat Support
• Sales & Marketing
• Technical Support
• Customer Support
• Recruitment
• Back Office

Contact

Website: https://www.cebutele-net.com

Email: info@cebutele-net.com

Phone: 3607713

Frequently Asked Questions

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