Centro Cdx scorecard

Company Overview

Centro Cdx is a BPO company headquartered in 21515 Ridgetop Circle, Suite 120, 20166, Sterling, Virginia, founded in 2009, with approximately 500-999 employees. They specialize in Finance & Accounting, Customer Support. They serve the Education & EdTech, Healthcare & Life Sciences, Gaming & Entertainment, E-commerce & Retail, SaaS & Software industries.

Centro Global Solutions operates out of its Winchester, VA, headquarters, where its knowledgeable team delivers top-quality assistance to countless clients and brands. This multinational boutique BPO agency delivers exceptional customized solutions and superior customer experience. Furthermore, “passionate employees…” who “…passionately serve a wide range of clients” comprise Centro Global Solutions’ talented team. With over a decade of experience, Centro Global Solutions has expanded its operations over the years. The organization now delivers BPO solutions in North America, Europe, the Middle East, and the Asia Pacific regions. The organization’s last reported revenue was an impressive $155 million. The organization began operations in 2009 and currently has between 1,000 and 5,000 employees. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: innovative solutions. Voice: technology-driven. Voice: global BPO. Client Value Proposition: Summary: Centro CDX publicly positions itself as helping clients optimize operations, reduce costs, enhance efficiency, and improve customer experience through customized BPO and technology-enabled services.. Value Points: Title: Operational efficiency. Value Points: Description: Public messaging emphasizes optimizing business operations and improving efficiency.. Value Points: Title: Cost reduction. Value Points: Description: The company explicitly states its services are designed to reduce costs.. Value Points: Title: Customer experience improvement. Value Points: Description: Public descriptions highlight CX services and customer experience outcomes.. Company Overview: Highlights: Public profile indicates headquarters in Sterling, Virginia.. Highlights: Company website describes world-class BPO services and technology solutions.. Highlights: Outsource Accelerator lists Centro CDX as a BPO provider directory entry.. Description: Centro CDX is presented publicly as a business process outsourcing and technology solutions provider focused on contact center, CX/DX, digital transformation, and healthcare-related services.. Competitive Differentiators: Differentiators: Title: Multi-region operating footprint. Differentiators: Description: Public references describe operations spanning North America, Asia, the Middle East, and Africa, supporting geographically distributed delivery.. Differentiators: Title: Combined CX and DX positioning. Differentiators: Description: The company presents itself as spanning customer experience and digital experience capabilities in addition to BPO.. Differentiators: Title: Healthcare and operational specialization. Differentiators: Description: Public sources highlight healthcare solutions alongside broader business process outsourcing services.. Key Firmographics: Founded Year: 2009. Revenue Display: approximately $119.2 million. Sectors Display: Professional Services. Sectors Display: Business Process Outsourcing. Sectors Display: Digital Transformation. Sectors Display: Healthcare Solutions. Headquarters Display: 21515 Ridgetop Circle, Suite 120, Sterling, Virginia 20166, US. Employee Count Display:

Strengths

• Brand Profile: Voice: innovative solutions. Voice: technology-driven. Voice: global BPO. (public_web; observed 2026-05-20)
• Client Value Proposition: Summary: Centro CDX publicly positions itself as helping clients optimize operations, reduce costs, enhance efficiency, and improve customer experience through customized BPO and technology-enabled services.. Value Points: Title: Operational efficiency. Value Points: Description: Public messaging emphasizes optimizing business operations and improving efficiency.. Value Points: Title: Cost reduction. Value Points: Description: The company explicitly states its services are designed to reduce costs.. Value Points: Title: Customer experience improvement. Value Points: Description: Public descriptions highlight CX services. (public_web; observed 2026-08-24)
• Company Overview: Highlights: Public profile indicates headquarters in Sterling, Virginia.. Highlights: Company website describes world-class BPO services and technology solutions.. Highlights: Outsource Accelerator lists Centro CDX as a BPO provider directory entry.. Description: Centro CDX is presented publicly as a business process outsourcing and technology solutions provider focused on contact center, CX/DX, digital transformation, and healthcare-related services.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 40.6
• growth: 56.5
• reputation: 52.8
• ai_readiness: 50
• market_footprint: 43.3
• digital_readiness: 54.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Centro Cdx's structured service taxonomy includes Finance & Accounting, Customer Support. Competitive Landscape: Competitors: Name: Genpact. Competitors: Evidence: Listed as a competitor in third-party company profile content.. Competitors: Relationship: direct. Competitors: Name: Datamatics. Competitors: Evidence: Listed as a competitor in third-party company profile content.. Competitors: Relationship: direct. Competitors: Name: Quess. Competitors: Evidence: Listed as a competitor in third-party company profile content.. Competitors: Relationship: direct. Competitors: Name: Sutherland. Competitors: Evidence: Listed as a competitor in third-party company profile content.. Competitors: Relationship: direct. Competitors: Name: TaskUs. Competitors: Evidence: Listed as a competitor in third-party company profile content.. Competitors: Relationship: direct. Positioning: Centro CDX is presented publicly as a global BPO and technology-enabled services provider focused on contact center and business process outsourcing, with digital transformation and healthcare-related offerings also referenced in third-party profiles.. Market Signals: Headquarters listed publicly in Sterling, Virginia on Outsource Accelerator and LinkedIn.. Market Signals: Outsource Accelerator states Centro CDX provides contact information and a corporate website.. Market Signals: A LinkedIn post. Reputation & Reviews: Summary: No public review platform rating or verified client testimonial summary was confirmed from the available sources.. Employee & Client Sentiment: Red Flags: Glassdoor snippets mention concerns about salaries and management.. Red Flags: Indeed review snippets show mixed pay, benefits, and management sentiment.. Green Flags: Glassdoor snippets indicate 86% of employees would recommend the company to a friend.. Green Flags: Glassdoor snippets indicate strong ratings for culture and values, work-life balance, and career opportunities.. Sentiment Trend: unknown. Sentiment Themes: Theme: Work culture and values. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: friendly work environment. Sentiment Themes: Key Phrases: culture experience. Sentiment Themes: Key Phrases: open door policy. Sentiment Themes: Theme: Compensation and management concerns. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: bad salaries.

Geography

The public profile records headquarters as 21515 Ridgetop Circle, Suite 120, 20166, Sterling, Virginia. Countries listed in the structured record include Egypt, Philippines, Saudi Arabia, United Arab Emirates, United States. Delivery Center Details: Centers: City: Sterling. Centers: Country: United States. Centers: City: El Gouna. Centers: Country: Egypt. Recent News: Articles: Date: 2026-07-21. Articles: Title: Centro Places in Top 500 Global Outsourcing Firm Index. Articles: Source: Centro CDX. Articles: Summary: Centro announced inclusion in the OA500 Global Outsourcing Firm Index and described its operating footprint across multiple regions.. Services & Offerings: Categories: Name: Business Process Outsourcing. Categories: Services: Contact center support. Categories: Services: Customer experience operations. Categories: Services: Operational outsourcing. Categories: Name: Digital Transformation. Categories: Services: Digital experience services. Categories: Services: Process orchestration. Categories: Services: Technology-enabled operations. Categories: Name: Healthcare Solutions. Categories: Services: Revenue cycle support. Categories: Services: Healthcare process services. Executive Summary: Summary: Centro CDX appears to be a privately held BPO and technology services company founded in 2009, with a publicly listed headquarters in Sterling, Virginia, and additional public references to global operations across multiple regions.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public LinkedIn reference identifies Hesham Farag as CEO of Centro CDX.. Executives: Name: Hesham Farag. Executives: Title: CEO. Pricing & Engagement: Summary: No public pricing sheet, rate card, contract structure, or engagement model was verified in the sources reviewed.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: process orchestration. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: security enablement. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate

Methodology

Centro Cdx's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 53 distinct source URLs and retained 76 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Finance & Accounting
• Customer Support

Industries Served

• Education & EdTech
• Healthcare & Life Sciences
• Gaming & Entertainment
• E-commerce & Retail
• SaaS & Software

Contact

Website: https://centrocdx.com/

Email: Advertise@centrocdx.com

Phone: (800) 903-4283

LinkedIn: https://www.linkedin.com/company/centrocdx

Frequently Asked Questions

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