Clark Outsourcing scorecard

Company Overview

Clark Outsourcing is a BPO company, founded in 2009, with approximately 250-499 employees. They specialize in Human Resources, Finance & Accounting, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

Clark Outsourcing was established in 2009 with headquarters in Pampanga, Philippines. The privately-owned organization employs close to 300 employees who flexibly perform a variety of daily customer service-focused and digital support tasks. The firm specializes in virtual support for businesses globally, focusing on recruiting highly skilled designers, programmers, and administrators. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: global. Voice: service-oriented. Tagline: Offshore Staffing Philippines | Remote Outsourcing Company. Imagery Style: corporate office and global network imagery implied by public site copy. Client Value Proposition: Summary: Clark Outsourcing positions itself as a BPO partner for small and mid-sized companies seeking offshore support, remote staffing, and specialized delivery from the Philippines.. Value Points: Title: Global access to specialized resources. Value Points: Description: The company says it brings specialized resources to small and mid-sized companies globally.. Value Points: Title: Tailored staffing model. Value Points: Description: Public descriptions emphasize dedicated teams tailored to client needs.. Value Points: Title: Operational location advantage. Value Points: Description: The Clark Freeport Zone is presented as the operational base for delivery.. Company Overview: Highlights: American owned and operated BPO company. Highlights: Main operations located in Clark Freeport Zone, Philippines. Highlights: Targets small and mid-sized companies globally. Description: Clark Outsourcing is an American-owned and operated business process outsourcing company based in the Clark Freeport Zone in the Philippines.. Competitive Differentiators: Differentiators: Title: Philippines delivery hub. Differentiators: Description: Operations are centered in Clark Freeport Zone, a location the company presents as advantageous for offshore business support.. Differentiators: Title: American-owned operating model. Differentiators: Description: The company publicly emphasizes that it is American owned and operated.. Differentiators: Title: Dedicated-team approach. Differentiators: Description: Public company information describes building dedicated teams tailored to client needs rather than using a standing developer pool.. Differentiators: Title: Remote staffing focus. Differentiators: Description: Public materials and third-party profiles position the company around remote staffing and specialist outsourcing for SMBs.. Key Firmographics:

Strengths

• Brand Profile: Voice: professional. Voice: global. Voice: service-oriented. Tagline: Offshore Staffing Philippines | Remote Outsourcing Company. Imagery Style: corporate office and global network imagery implied by public site copy. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Clark Outsourcing positions itself as a BPO partner for small and mid-sized companies seeking offshore support, remote staffing, and specialized delivery from the Philippines.. Value Points: Title: Global access to specialized resources. Value Points: Description: The company says it brings specialized resources to small and mid-sized companies globally.. Value Points: Title: Tailored staffing model. Value Points: Description: Public descriptions emphasize dedicated teams tailored to client needs.. Value Points: Title: Operational location advantage. Value Points:. (public_web; observed 2024-06-13)
• Company Overview: Highlights: American owned and operated BPO company. Highlights: Main operations located in Clark Freeport Zone, Philippines. Highlights: Targets small and mid-sized companies globally. Description: Clark Outsourcing is an American-owned and operated business process outsourcing company based in the Clark Freeport Zone in the Philippines.. (public_web; observed 2026-04-27)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 49

• egs: 40.3
• growth: 56.5
• reputation: 56.2
• ai_readiness: 50
• market_footprint: 34.5
• digital_readiness: 55.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Clark Outsourcing's structured service taxonomy includes Human Resources, Finance & Accounting, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Competitive Landscape: Competitors: Name: TaskUs. Competitors: Evidence: Competes in offshore customer support and staffing services.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Competes in broader BPO and customer experience services.. Competitors: Relationship: direct. Competitors: Name: Accenture. Competitors: Evidence: Competes in managed services and outsourcing, though at larger enterprise scale.. Competitors: Relationship: adjacent. Positioning: An American-owned BPO and remote staffing provider centered on the Clark Freeport Zone with multi-country office presence.. Market Signals: Public site emphasizes Clark Freeport Zone advantages and global office network. Market Signals: Career pages show broad hiring across administrative, finance, sales, support, and technical roles. Differentiators: Clark Freeport Zone location. Differentiators: American-owned and operated positioning. Differentiators: multi-site footprint across Philippines, Georgia, and U.S. locations. Differentiators: remote staffing emphasis. Reputation & Reviews: Summary: Public review signals show generally positive employee ratings, but the available sources are employee reviews rather than client references. Glassdoor and Indeed report favorable overall scores, while some review text mentions management and communication issues.. Credentials: Detail: 105 company reviews and 98% CEO approval shown on the public review page.. Credentials: Rating: 4.5/5. Credentials: Platform: Glassdoor. Credentials: Detail: 79 reviews and a 4.2 management rating shown on the public company reviews page.. Credentials: Rating: 4.3/5. Credentials: Platform: Indeed. Credentials: Detail: Public page features employee testimonials and workplace positioning, but no verified numeric rating was captured.. Credentials: Platform: Great Place To Work Philippines. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Call center services. Categories: Name: Technology. Categories: Services: Web development. Categories: Services: App development. Categories: Services: Software development. Categories: Name: Marketing. Categories: Services: Digital media marketing. Categories: Name: Healthcare. Categories: Services: Medical outsourcing.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Mabalacat. Centers: Model: main operations. Centers: Country: Philippines. Centers: City: Angeles City. Centers: Model: office. Centers: Country: Philippines. Centers: City: Bacolod. Centers: Model: satellite office. Centers: Country: Philippines. Centers: City: Tbilisi. Centers: Model: office. Centers: Country: Georgia. Centers: City: St. Petersburg. Centers: Model: satellite office. Centers: Country: United States. Centers: City: Clark Freeport Zone. Centers: Model: main operations. Centers: Country: Philippines. Hiring & Workforce Signals: Open Positions: Title: Executive & Virtual Assistant. Open Positions: Location: Angeles City, Pampanga, Philippines. Open Positions: Title: Bookkeeper. Open Positions: Location: Angeles City, Pampanga, Philippines. Open Positions: Title: Procurement Assistant. Open Positions: Location: Angeles City, Pampanga, Philippines. Open Positions: Title: Recruitment Team Lead. Open Positions: Location: Angeles City, Pampanga, Philippines. Open Positions: Title: Sales Representative. Open Positions: Location: Angeles City, Pampanga, Philippines. Workforce Signals: Open Positions Count: 42. Workforce Signals: Jobs Onsite Roles Present: true. Executive Summary: Summary: Clark Outsourcing appears to be a private BPO provider offering remote staffing and outsourced business services from the Philippines, with public signals emphasizing its American ownership, Clark Freeport Zone location, and service mix across operations and technology support.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Zach Williamson. Executives: Title: CEO. Executives: Name: Russ. Executives: Title: Executive/leader referenced on company site. Pricing & Engagement: Summary: No public pricing sheet, rate card, or engagement terms were verified from the available sources.. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Recruitment Process Outsourcing. Service: Recruitment. Service: Human Resources. Service: Finance & Accounting. Service: Back Office. Service: Customer Support. Description Long: We are

Methodology

Clark Outsourcing's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 25 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Human Resources
• Finance & Accounting
• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.clarkoutsourcing.com

Email: info@clarkoutsourcing.com

Phone: +1 910 795 2888

LinkedIn: http://www.linkedin.com/company/clarkoutsourcing

Frequently Asked Questions

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