Collection House scorecard

Company Overview

Collection House is a BPO company, founded in 1999, with approximately 500-999 employees. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Client Value Proposition: Summary: Collection House positions itself as a practical, customer-focused, cost-effective provider for receivables and related support services.. Value Points: Title: Cost-effective delivery. Value Points: Description: Public wording emphasizes cost-effective solutions.. Value Points: Title: Customer-focused handling. Value Points: Description: The company highlights customer service capabilities and practical solutions.. Value Points: Title: Flexible assistance. Value Points: Description: The homepage states it can offer flexible payment plans based on affordability and, where appropriate, financial difficulty assistance.. Value Points: Title: Broad service coverage. Value Points: Description: Clients can source collections, hardship support, legal services, brokerage, and outsourced support through one provider.. Company Overview: Highlights: Part of Credit Corp Group. Highlights: Operates across Australia, New Zealand, and the Philippines. Highlights: Provides first-party and third-party contingent collection arrangements. Highlights: Offers outsourced support style contracts. Description: Collection House is an Australian receivables management company and part of Credit Corp Group, offering collections, credit management, customer care, and related outsourced support services across Australia, New Zealand, and the Philippines.. Competitive Differentiators: Differentiators: Title: End-to-end receivables capability. Differentiators: Description: The company covers the credit management lifecycle and beyond, including collections, debt purchasing, legal services, hardship support, and finance brokerage.. Differentiators: Title: Multi-country operating footprint. Differentiators: Description: Public sources indicate operations in Australia, New Zealand, and the Philippines, supporting distributed service delivery.. Differentiators: Title: Outsourced support orientation. Differentiators: Description: The company explicitly references outsourced support style contracts and customer service capabilities.. Differentiators: Title: Integrated service stack. Differentiators: Description: Public descriptions show combinations of receivables management, customer care, legal services, and training

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Collection House positions itself as a practical, customer-focused, cost-effective provider for receivables and related support services.. Value Points: Title: Cost-effective delivery. Value Points: Description: Public wording emphasizes cost-effective solutions.. Value Points: Title: Customer-focused handling. Value Points: Description: The company highlights customer service capabilities and practical solutions.. Value Points: Title: Flexible assistance. Value Points: Description: The homepage states it can offer flexible payment plans based on affordability and, where appropriate, financial difficulty assistance.. Value Points:. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Part of Credit Corp Group. Highlights: Operates across Australia, New Zealand, and the Philippines. Highlights: Provides first-party and third-party contingent collection arrangements. Highlights: Offers outsourced support style contracts. Description: Collection House is an Australian receivables management company and part of Credit Corp Group, offering collections, credit management, customer care, and related outsourced support services across Australia, New Zealand, and the Philippines.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-23)

Firmographics

GB100 score

Overall score: 49

• egs: 43.1
• growth: 56.5
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 35.1
• digital_readiness: 56.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Credit Corp Group. Competitors: Evidence: Collection House is described as part of the Credit Corp Group.. Competitors: Relationship: adjacent. Competitors: Name: Outsourcing and receivables management providers. Competitors: Evidence: The company describes itself as an end-to-end receivables management provider with BPO services.. Competitors: Relationship: direct. Positioning: end-to-end receivables management provider spanning outsourcing, collections, debt purchase, and related services.. Market Signals: publicly listed heritage referenced in company materials. Market Signals: BPO appears as one service line within broader receivables management. Differentiators: end-to-end receivables lifecycle coverage. Differentiators: public company heritage. Differentiators: operations across Australia, New Zealand, and the Philippines. Key Firmographics: Sectors Display: Receivables management. Sectors Display: Credit management. Sectors Display: Customer care. Sectors Display: Financial services. Headquarters Display: Sydney, Australia; operations also in Brisbane, regional Victoria, New Zealand, and the Philippines. Ownership Type Display: Part of Credit Corp Group. Pricing & Engagement: Models: Name: Flexible payment plans. Models: Best For: Consumer hardship or affordability-based repayment cases. Models: Description: Payment plans are offered based on what a customer can afford.. Models: Name: Outsourced support style contracts. Models: Best For: Organizations seeking outsourced collections or support services. Models: Description: Support contracts are referenced publicly without commercial terms disclosed.. Summary: No public pricing sheet or standardized commercial model was found. Public sources only indicate flexible payment plans and outsourced support style contracts.. Reputation & Reviews: Summary: Publicly accessible review and credential data specific to the company’s BPO/receivables services was limited in the sources retrieved. No reliable platform rating for Collection House’s corporate services was verified from the available public sources.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Receivables management. Categories: Services: First-party collection

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Sydney. Centers: Country: Australia. Centers: City: Brisbane. Centers: Country: Australia. Centers: City: regional Victoria. Centers: Country: Australia. Centers: City: New Zealand. Centers: Country: New Zealand. Centers: City: Philippines. Centers: Country: Philippines. Financial Health: Risk Factors: historic financial distress reported in 2022. Overall Health: unknown. Financial Events: Date: 2022-06-01. Financial Events: Event Type: voluntary_administration. Financial Events: Description: Collection House International BPO, Inc. was reported as having faced significant financial distress and entering voluntary administration in June 2022.. Leadership & Executives: Executives: Bio: Appointed Chief Executive Officer in November 2019 after joining the Group as Chief Financial Officer and Company Secretary in July 2019.. Executives: Name: Doug McAlpine. Executives: Title: Chief Executive Officer. Executives: Name: Leigh Berkley. Executives: Title: Chairman. Executives: Name: Catherine McDowell. Executives: Title: Independent, Non-executive Director. Executives: Name: Denica Saunders. Executives: Title: Chief Operating Officer. Executives: Name: Jonathon Idas. Executives: Title: Chief Legal Officer & Company Secretary. Executives: Name: Anand Adusumilli. Executives: Title: Chief Data Scientist. Executives: Name: Peter Gunn. Executives: Title: Chief Financial Officer. Executive Summary: Summary: Collection House presents as an end-to-end receivables management provider with services spanning collections, credit management, customer care, debt purchasing, hardship support, legal services, finance brokerage, and outsourced support operations.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: advanced proprietary technology. Ai Capabilities: Capability: analytics. Ai Capabilities: Confidence: inferred. Proprietary Tech: advanced proprietary technology. Proprietary Tech: analytic insight. Asset Document: Visibility: internal. Description Long: Maybe our FAQs can help? If not, please contact us. We'll be happy to help..

Methodology

Collection House's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.collectionhouse.com.au

Email: rei.lagrimas@collectionhouse.com.au

Phone: (+61) 7 3017 3613 / (+61) 7 3292 1000

LinkedIn: https://www.linkedin.com/company/collection-house/

Frequently Asked Questions

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