Collective Solution International scorecard

Company Overview

Collective Solution International is a BPO company, founded in 2010, with approximately 100-249 employees. They specialize in Finance & Accounting. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Brand Profile: Voice: human approach. Voice: boutique BPO. Voice: global provider. Voice: customized call center solutions. Client Value Proposition: Summary: Publicly available descriptions position Collective Solution as a provider of customized outsourcing support spanning customer service, collections, revenue generation, and back-office work, with both nearshore and offshore delivery options.. Value Points: Title: Customized outsourcing support. Value Points: Description: The company is described as providing tailored customer service and revenue generation solutions.. Value Points: Title: Nearshore and offshore flexibility. Value Points: Description: Public location references suggest multi-country delivery capabilities that can support different sourcing models.. Value Points: Title: Integrated collections capability. Value Points: Description: Public profiles highlight collections, verification, skip-tracing, and related workflows as part of the offer set.. Company Overview: Highlights: Public directory listing on Outsource Accelerator. Highlights: Public third-party profile on Clutch. Highlights: Public acquisition notice indicates the business was folded into UnifyCX after a sale to GlowTouch. Description: Collective Solution is a BPO/call-center services provider that has been described publicly as a global collections BPO and a provider of customer service and revenue generation solutions. Public directory and third-party profile sources indicate it operates in outsourcing/offshoring and customer experience services.. Competitive Differentiators: Differentiators: Title: Multi-geo delivery footprint. Differentiators: Description: Public sources indicate delivery presence in the US, Jamaica, Honduras, and the Philippines, supporting nearshore and offshore service delivery.. Differentiators: Title: Specialized collections orientation. Differentiators: Description: Public profiles emphasize first-party and third-party collections alongside related verification and legal-support workflows.. Differentiators: Title: Broad CX and back-office mix. Differentiators: Description: Service descriptions combine customer service, revenue generation, content moderation, and data-entry

Strengths

• Brand Profile: Voice: human approach. Voice: boutique BPO. Voice: global provider. Voice: customized call center solutions. (public_web; observed 2026-06-24)
• Client Value Proposition: Summary: Publicly available descriptions position Collective Solution as a provider of customized outsourcing support spanning customer service, collections, revenue generation, and back-office work, with both nearshore and offshore delivery options.. Value Points: Title: Customized outsourcing support. Value Points: Description: The company is described as providing tailored customer service and revenue generation solutions.. Value Points: Title: Nearshore and offshore flexibility. Value Points: Description: Public location references suggest multi-country delivery capabilities that can support different sourcing models... (public_web; observed 2026-08-21)
• Company Overview: Highlights: Public directory listing on Outsource Accelerator. Highlights: Public third-party profile on Clutch. Highlights: Public acquisition notice indicates the business was folded into UnifyCX after a sale to GlowTouch. Description: Collective Solution is a BPO/call-center services provider that has been described publicly as a global collections BPO and a provider of customer service and revenue generation solutions. Public directory and third-party profile sources indicate it operates in outsourcing/offshoring and customer experience services.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-03-14)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (company_website; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 47

• egs: 39.2
• growth: 56.5
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 54.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Collective Solution International's structured service taxonomy includes Finance & Accounting. Competitive Landscape: Competitors: Name: GlowTouch. Competitors: Evidence: Collective Solution was reported to have sold to GlowTouch, a UnifyCX company.. Competitors: Relationship: direct. Competitors: Name: UnifyCX. Competitors: Evidence: The acquisition announcement said the combined businesses were rebranded under UnifyCX.. Competitors: Relationship: direct. Competitors: Name: Other BPO/call center providers. Competitors: Evidence: Directory listings describe the company as a BPO offering call center, customer service, and back-office outsourcing services.. Competitors: Relationship: adjacent. Positioning: A BPO provider focused on customer service, revenue generation, collections, and back-office support, with nearshore and offshore delivery.. Market Signals: Acquisition completed in 2024. Market Signals: Public profiles emphasize multiple geographies and service lines. Differentiators: Human approach to call centers. Differentiators: Nearshore and offshore delivery footprint. Differentiators: Collections and revenue-generation specialization. Pricing & Engagement: Summary: Public sources do not provide a verifiable pricing schedule or standardized engagement model details beyond third-party marketplace references to the company’s services.. Employee & Client Sentiment: Red Flags: Employee review mentions late pay. Sentiment Trend: unknown. Sentiment Themes: Theme: Pay timing concerns. Sentiment Themes: Sentiment: negative. Sentiment Themes: Key Phrases: Always late on pay. Sentiment Themes: Theme: General satisfaction on review sites. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: 4.0 out of 5 stars. Sentiment Themes: Key Phrases: 3.7 based on 29 reviews. Employee Satisfaction: mixed. Services & Offerings: Categories: Name: Customer experience. Categories: Services: Customer service. Categories: Services: Call-center support. Categories: Name: Collections. Categories: Services: First-party collections. Categories: Services: Third-party collections. Categories: Services: Pre-legal collection support. Categories: Services: Post-judgment collection support. Categories: Name: Revenue operations. Categories: Services: Revenue generation solutions. Categories: Services: Revenue growth support. Categories: Name: Back-office operations. Categories: Services: Back-office support. Categories: Services: Data entry. Categories: Name: Verification and tracing. Categories:

Geography

Countries listed in the structured record include Philippines. Delivery Center Details: Centers: City: Louisville. Centers: Country: United States. Centers: City: Quezon City. Centers: Country: Philippines. Centers: City: Montego Bay. Centers: Country: Jamaica. Centers: City: San Pedro Sula. Centers: Country: Honduras. Key Firmographics: Founded Year: 2002. Sectors Display: Outsourcing/Offshoring. Sectors Display: Customer experience. Sectors Display: Collections/BPO. Headquarters Display: Louisville, Kentucky, United States. Employee Count Display: 5000-10000 employees. Ownership Type Display: Privately held. Executive Summary: Summary: Collective Solution appears to have been a privately held BPO provider focused on customer service, revenue generation, collections, back-office support, and related CX operations, with delivery locations publicly associated with the United States, the Philippines, Honduras, and Jamaica. Public sources also indicate the company was acquired by GlowTouch and rebranded under UnifyCX.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Josh Nutter. Executives: Title: Contact listed on Outsource Accelerator listing. Recent News: Articles: Date: 2024-12-06. Articles: Title: Collective Solution sale to GlowTouch completed. Articles: Source: Intrepid Investment Bankers. Articles: Summary: Public notice states Collective Solution completed its sale to GlowTouch and that the combined businesses were rebranded as UnifyCX.. Reputation & Reviews: Summary: Public review data exists on Indeed, but the available snippets do not provide enough verifiable context to characterize overall reputation beyond the displayed aggregate ratings and review counts. No formal credentialing or award source was verified in the gathered results.. Credentials: Detail: Displayed on a role-specific review page with 29 reviews in the snippet.. Credentials: Rating: 3.7/5. Credentials: Platform: Indeed. Credentials: Detail: Displayed on a company careers page snippet.. Credentials: Rating: 4.0/5. Credentials: Platform: Indeed. Credentials: Detail: A separate

Methodology

Collective Solution International's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 50 distinct source URLs and retained 56 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting

Industries Served

• E-commerce & Retail

Contact

Website: https://www.collectivesolution.net

Email: josh.nutter@collectivesolutionintl.net

Phone: -

LinkedIn: https://www.linkedin.com/company/collectivesolution

Frequently Asked Questions

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