Communication Business Services scorecard

Company Overview

Communication Business Services is a BPO company, founded in 1985, with approximately 1-49 employees. They specialize in Technical Support, Customer Support. They serve the E-commerce & Retail industries.

Solutions include taking messages, dispatching, call patching, lead qualifying, level one tech support, and order taking. Clients are US businesses. CBSI won the ATSI Award of Excellence in eight different years. The ATSI bases the award on response time, courteousness, accuracy, account knowledge, and overall call impressions. The organization currently has 25 team members, all American. With work that includes partnering with various industries, CBSI uses modern messaging technology that allows custom solutions for clients’ needs. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: service-oriented. Voice: professional. Voice: traditional. Imagery Style: lightly branded corporate service presentation with emphasis on live voice, service, and office support. Client Value Proposition: Summary: CBSI’s public positioning centers on responsive live-answer coverage, around-the-clock availability, and a service model that can extend from basic answering to broader customer-support workflows.[1][2]. Value Points: Title: Always-on responsiveness. Value Points: Description: Live operators are positioned as available 24 hours a day, 7 days a week, 365 days a year.. Value Points: Title: Support for varied organization types. Value Points: Description: The company says it serves small to large businesses as well as government, education, and nonprofit clients.. Value Points: Title: Expandable service stack. Value Points: Description: Public materials indicate support can include virtual receptionist, customer service, outbound calling, lead qualification, and technical support functions.. Company Overview: Tagline: We speak SERVICE.. Highlights: Veteran-owned small business. Highlights: Located in Marietta, Georgia. Highlights: Specializes in 24/7 live answering services. Highlights: Serves small to large businesses plus government, education, and nonprofit organizations. Highlights: Public profiles describe expanded support into customer service, virtual receptionist, CRM integration, and IT helpdesk services. Description: Communication Business Services, Inc. (CBSI) is a veteran-owned small business based in Marietta, Georgia that provides answering-service and call-center support for organizations across multiple sectors.[1][2][3]. Competitive Differentiators: Differentiators: Title: Veteran-owned positioning. Differentiators: Description: Public website and directory sources describe CBSI as veteran-owned, which can matter in government and procurement contexts.. Differentiators: Title: 24/7 live operator coverage. Differentiators: Description: The company emphasizes live voice support day and night, 365 days a year.. Differentiators: Title: Breadth beyond

Strengths

• Brand Profile: Voice: service-oriented. Voice: professional. Voice: traditional. Imagery Style: lightly branded corporate service presentation with emphasis on live voice, service, and office support. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: CBSI’s public positioning centers on responsive live-answer coverage, around-the-clock availability, and a service model that can extend from basic answering to broader customer-support workflows.[1][2]. Value Points: Title: Always-on responsiveness. Value Points: Description: Live operators are positioned as available 24 hours a day, 7 days a week, 365 days a year.. Value Points: Title: Support for varied organization types. Value Points: Description: The company says it serves small to large businesses as well as government,. (public_web; observed 2025-04-02)
• Company Overview: Tagline: We speak SERVICE.. Highlights: Veteran-owned small business. Highlights: Located in Marietta, Georgia. Highlights: Specializes in 24/7 live answering services. Highlights: Serves small to large businesses plus government, education, and nonprofit organizations. Highlights: Public profiles describe expanded support into customer service, virtual receptionist, CRM integration, and IT helpdesk services. Description: Communication Business Services, Inc. (CBSI) is a veteran-owned small business based in Marietta, Georgia that provides answering-service and call-center support for organizations across multiple sectors.[1][2][3]. (public_web; observed 2025-04-02)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-04-02)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 45

• egs: 44.5
• growth: 46.7
• reputation: 51.4
• ai_readiness: 50
• market_footprint: 30.7
• digital_readiness: 45.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Communication Business Services's structured service taxonomy includes Technical Support, Customer Support. Competitive Landscape: Competitors: Name: Outsourced answering service providers. Competitors: Evidence: CBSI publicly describes itself as an answering service provider and call center outsourcing company.. Competitors: Relationship: direct. Competitors: Name: Call center outsourcing firms. Competitors: Evidence: Public profiles describe CBSI as providing call center outsourcing and related support services.. Competitors: Relationship: direct. Competitors: Name: Executive suite and office support providers. Competitors: Evidence: CBSI also markets executive suites and office support services at its Marietta location.. Competitors: Relationship: adjacent. Positioning: Veteran-owned answering service and call center outsourcing provider with executive suites and adjacent office support services in the Atlanta area.. Market Signals: Public company descriptions emphasize answering services, outbound calling, customer service support, CRM integration, IT helpdesk, and executive suites.. Market Signals: Public profiles indicate a long operating history since 1985.. Differentiators: Veteran-owned positioning. Differentiators: 24/7 live voice answering. Differentiators: Combination of answering services and executive suites. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering and call handling. Categories: Services: Telephone answering service. Categories: Services: Call overflow. Categories: Services: Live voice coverage. Categories: Services: 24/7/365 answering. Categories: Name: Reception and customer support. Categories: Services: Virtual receptionist services. Categories: Services: Customer service support. Categories: Services: Live online chat. Categories: Name: Outbound and sales-adjacent support. Categories: Services: Outbound calling. Categories: Services: Lead qualification. Categories: Name: Specialized support. Categories: Services: Legal support services. Categories: Services: Medical support. Categories: Services: IT helpdesk. Categories: Name: Systems and integration. Categories: Services: CRM integration. Categories: Services: IVR support. Categories: Name: Workspace support. Categories: Services: Executive suites. Executive Summary: Summary: CBSI is a Marietta, Georgia BPO/answering-services provider founded in 1985, with public sources indicating a long-running focus on live answering, call-center outsourcing,

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Marietta. Centers: Country: United States. Key Firmographics: Founded Year: 1985. Sectors Display: small businesses. Sectors Display: large businesses. Sectors Display: government. Sectors Display: education. Sectors Display: nonprofit organizations. Headquarters Display: Marietta, Georgia, United States. Employee Count Display: 11-50 employees. Ownership Type Display: Veteran-owned small business. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public profiles identify Jeff Anderson as President and Owner of CBSI.. Executives: Name: Jeff Anderson. Executives: Title: President, Owner. Asset Logo: Visibility: public. Coverage Hours: 24/7. Description Long: Frustrated Did you know that, according to studies by ABC News and Forbes, as many as 68% of people HANG UP on voice mail? CBSI Operators lend a live voice when you can't - making your current and future clients feel important to you..

Methodology

Communication Business Services's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cbsiholdings.com

Email: -

Phone: 770-977-2402

LinkedIn: http://www.linkedin.com/company/communication-business-services-inc-cbsi-

Frequently Asked Questions

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