Computer Generated Solutions scorecard

Company Overview

Computer Generated Solutions is a BPO company headquartered in 200 Vesey Street, 10285, New York, New York, United States, founded in 1984, with approximately 5000-9999 employees. They serve the E-commerce & Retail industries.

It delivers a range of solutions to drive fundamental business processes and support growth. This global firm delivers applications, learning, and outsourcing solutions to clients in various industries. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: enterprise. Voice: solutions-oriented. Voice: global. Voice: business-process focused. Client Value Proposition: Summary: CGS positions itself as a provider of end-to-end, technology-enabled business solutions for Fortune 1000 and mid-market clients, emphasizing support for core business activities and complex, multi-dimensional client needs.[1][2]. Value Points: Title: End-to-end delivery. Value Points: Description: The company states it provides integrated business solutions rather than single-point services.[1][2]. Value Points: Title: Supports core operations. Value Points: Description: Public descriptions emphasize support for clients’ fundamental business activities.[1]. Value Points: Title: Suitable for enterprise and mid-market needs. Value Points: Description: CGS markets to Fortune 1000 and mid-market enterprises.[2]. Company Overview: Highlights: Global presence across North America, South America, Europe, the Middle East, and Asia.[1][2]. Highlights: Offers business process outsourcing, customer care, help desk, staffing, learning, and outsourcing solutions.[1][2]. Highlights: Headquartered in New York City.[1][2]. Description: Computer Generated Solutions (CGS) is a global provider of technology-enabled business solutions, including software applications, enterprise learning, customer experience, and business process outsourcing services.[1][2]. Competitive Differentiators: Differentiators: Title: Broad solution breadth. Differentiators: Description: CGS combines software applications, enterprise learning, customer experience, and outsourcing services in one provider.[1][2]. Differentiators: Title: Global delivery footprint. Differentiators: Description: The company maintains offices across North America, South America, Europe, the Middle East, and Asia.[1][2]. Differentiators: Title: Long operating history. Differentiators: Description: Public sources indicate the company was established in 1984.[1][3]. Key Firmographics: Founded Year: 1984. Sectors Display: IT consulting and outsourcing. Sectors Display: Business process outsourcing. Sectors Display: Enterprise learning. Sectors Display: Customer experience. Sectors Display: Software applications. Headquarters Display: New York City, New York, United States.

Strengths

• Brand Profile: Voice: enterprise. Voice: solutions-oriented. Voice: global. Voice: business-process focused. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: CGS positions itself as a provider of end-to-end, technology-enabled business solutions for Fortune 1000 and mid-market clients, emphasizing support for core business activities and complex, multi-dimensional client needs.[1][2]. Value Points: Title: End-to-end delivery. Value Points: Description: The company states it provides integrated business solutions rather than single-point services.[1][2]. Value Points: Title: Supports core operations. Value Points: Description: Public descriptions emphasize support for clients’ fundamental business activities.[1]. Value Points: Title: Suitable for enterprise and mid-market. (public_web; observed 2025-04-21)
• Company Overview: Highlights: Global presence across North America, South America, Europe, the Middle East, and Asia.[1][2]. Highlights: Offers business process outsourcing, customer care, help desk, staffing, learning, and outsourcing solutions.[1][2]. Highlights: Headquartered in New York City.[1][2]. Description: Computer Generated Solutions (CGS) is a global provider of technology-enabled business solutions, including software applications, enterprise learning, customer experience, and business process outsourcing services.[1][2]. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-11-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-04-21)

Firmographics

GB100 score

Overall score: 53

• egs: 47.2
• growth: 56.5
• reputation: 48.5
• ai_readiness: 50
• market_footprint: 53.9
• digital_readiness: 59.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Deloitte Consulting. Competitors: Evidence: Listed among CGS competitors in a company profile source.. Competitors: Relationship: direct. Competitors: Name: Transcom WorldWide. Competitors: Evidence: Listed among CGS competitors in a company profile source.. Competitors: Relationship: direct. Competitors: Name: Movate. Competitors: Evidence: Listed among CGS competitors in a company profile source.. Competitors: Relationship: direct. Competitors: Name: Centris Information Services. Competitors: Evidence: Listed among CGS competitors in a company profile source.. Competitors: Relationship: direct. Competitors: Name: Prolim. Competitors: Evidence: Listed among CGS competitors in a company profile source.. Competitors: Relationship: adjacent. Positioning: CGS is positioned as a diversified global IT and outsourcing services provider with business applications, enterprise learning, and customer experience/contact center outsourcing capabilities.. Market Signals: Public source materials indicate CGS serves global enterprises, regional companies, and government agencies.. Market Signals: Public source materials indicate tens of locations or a worldwide footprint across multiple regions.. Market Signals: Public source materials indicate. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Business process outsourcing. Categories: Services: Customer care. Categories: Services: Help desk. Categories: Services: Outsourcing solutions. Categories: Name: Technology services. Categories: Services: ERP. Categories: Services: CRM. Categories: Services: PLM. Categories: Services: WMS. Categories: Services: Portal development. Categories: Services: E-commerce. Categories: Services: Application development. Categories: Name: Enterprise learning. Categories: Services: Learning. Categories: Services: Training. Categories: Name: Staffing and support. Categories: Services: Professional staffing. Executive Summary: Summary: CGS appears to be a private, globally distributed business services and technology company founded in 1984 and headquartered in New York City, with offerings spanning BPO, customer experience, enterprise learning, and software-enabled business solutions.[1][2][3]. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Phil Friedman. Executives: Title: Executive

Geography

The public profile records headquarters as 200 Vesey Street, 10285, New York, New York, United States. Countries listed in the structured record include -. Recent News: Articles: Date: 2026-03-24. Articles: Title: CGS Immersive Named to Fast Company’s List of the World’s Most Innovative Companies of 2026. Articles: Source: GlobeNewswire. Articles: Summary: CGS Immersive was recognized by Fast Company in 2026.. Articles: Date: 2025-07-22. Articles: Title: CGS Announces Corporate Restructuring; Forms Four Independent Companies to Accelerate Growth. Articles: Source: GlobeNewswire. Articles: Summary: CGS announced a restructuring into four legal entities to sharpen focus and accelerate growth.. Articles: Date: 2024-12-02. Articles: Title: Computer Generated Solutions Promotes John Samuel to COO. Articles: Source: Channel Insider. Articles: Summary: CGS named John Samuel as chief operating officer through internal promotion.. Asset Image: Visibility: public. Asset Logo: Visibility: public.

Methodology

Computer Generated Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 101 distinct source URLs and retained 87 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cgsinc.com

Email: -

Phone: -

LinkedIn: https://www.linkedin.com/company/computer-generated-solutions/

Frequently Asked Questions

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