Conexus Group scorecard

Company Overview

Conexus Group is a BPO company, founded in 2009, with approximately 100-249 employees. They serve the E-commerce & Retail industries.

**Description:** HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: growth-focused. Client Value Proposition: Summary: Public-facing materials position Conexus Group around improving retention, customer relationships, and campaign effectiveness through customer engagement, analytics, and support programs.[3][10][4]. Value Points: Title: Retention-oriented programs. Value Points: Description: Public Spanish-language materials highlight solutions focused on customer retention and loyalty.[10]. Value Points: Title: Omnichannel engagement. Value Points: Description: The company is described as supporting multichannel eCRM and contact-center operations.[4][10]. Value Points: Title: Support for specialized programs. Value Points: Description: Public references include patient support and healthcare-related BPO services.[4][10]. Company Overview: Highlights: Spanish-language public website lists analytics, call center, eCRM, relational marketing, contextual marketing, and digital services.[3]. Highlights: Public contact page shows operations/contact numbers across multiple Latin American countries and Costa Rica.[11]. Highlights: Third-party and profile sources describe the company as a contact center / customer engagement provider with loyalty and patient support-related services.[4][10]. Description: Conexus Group appears to operate a Spanish-language customer engagement and digital services business with offerings including analytics, call center, eCRM, relational marketing, contextual marketing, and digital services.[3][11] Public profiles also associate the name with a Costa Rica-based contact center and with multi-channel eCRM, loyalty programs, analytics, and patient support programs.[4][10]. Competitive Differentiators: Differentiators: Title: Multichannel customer engagement stack. Differentiators: Description: Public materials emphasize multichannel eCRM, loyalty programs, analytics, and contact-center capabilities rather than a single-service offer.[4][10]. Differentiators: Title: Latin American operating footprint. Differentiators: Description: Public contact and profile pages show Costa Rica as a core base, with contact points and locations across multiple countries in Latin America.[10][11]. Differentiators: Title: Healthcare support experience. Differentiators: Description: A

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: growth-focused. (public_web; observed 2026-07-29)
• Client Value Proposition: Summary: Public-facing materials position Conexus Group around improving retention, customer relationships, and campaign effectiveness through customer engagement, analytics, and support programs.[3][10][4]. Value Points: Title: Retention-oriented programs. Value Points: Description: Public Spanish-language materials highlight solutions focused on customer retention and loyalty.[10]. Value Points: Title: Omnichannel engagement. Value Points: Description: The company is described as supporting multichannel eCRM and contact-center operations.[4][10]. Value Points: Title: Support for specialized programs. Value Points: Description: Public references include patient support and. (public_web; observed 2026-07-04)
• Company Overview: Highlights: Spanish-language public website lists analytics, call center, eCRM, relational marketing, contextual marketing, and digital services.[3]. Highlights: Public contact page shows operations/contact numbers across multiple Latin American countries and Costa Rica.[11]. Highlights: Third-party and profile sources describe the company as a contact center / customer engagement provider with loyalty and patient support-related services.[4][10]. Description: Conexus Group appears to operate a Spanish-language customer engagement and digital services business with offerings including analytics, call center, eCRM, relational. (public_web; observed 2026-07-04)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-29)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-11)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-04)

Firmographics

GB100 score

Overall score: 43

• egs: 39.3
• growth: 44.7
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 31.8
• digital_readiness: 41.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Unity Communications. Competitors: Evidence: Public press release describes a partnership for healthcare BPO support rather than direct competition.. Competitors: Relationship: adjacent. Competitors: Name: Connexus Resource Group. Competitors: Evidence: Public page describes a BPO/CXM provider with omnichannel customer experience and sales solutions.. Competitors: Relationship: alternative. Positioning: Specialist contact center and BPO-oriented provider with services spanning analytics, call center, eCRM, relational/contextual marketing, and digital services.. Market Signals: Publicly visible service mix suggests a mid-market CX/BPO and marketing-services blend.. Market Signals: External press coverage mentions healthcare BPO service support and bilingual Spanish capabilities.. Differentiators: Public site emphasizes Spanish-language service descriptions and a contact-center oriented offering.. Differentiators: Public materials reference a Costa Rica base and Latin America-oriented support.. Key Firmographics: Sectors Display: Customer experience / contact center[3][4]. Sectors Display: Digital marketing / advertising services[10]. Sectors Display: Healthcare-related support programs[4][10]. Headquarters Display: Costa Rica (public contact page references San José/San Pedro de Montes de Oca; LinkedIn profile lists Curridabat, San José, Costa Rica as HQ).[10][11]. Recent News: Articles: Date: 2020-09-02. Articles: Title: Unity Communications partners with Conexus Group for healthcare BPO services in Latin America. Articles: Source: Unity Connect. Articles: Summary: Announces a partnership for call center support, helpdesk, customer service, and technical support for bilingual Spanish healthcare BPO services.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer engagement / contact center. Categories: Services: Call center. Categories: Services: Multichannel eCRM. Categories: Services: Customer retention programs. Categories: Services: Loyalty programs. Categories: Services: Patient support programs. Categories: Name: Marketing and analytics. Categories: Services: Analytics. Categories: Services: Relational marketing. Categories: Services: Contextual marketing. Categories: Services: Digital services. Categories: Services: Digital marketing. Categories: Services: Data mining. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: San José. Centers: Country: Costa Rica. Executive Summary: Summary: Conexus Group is publicly represented as a customer engagement, contact center, and digital marketing services provider with a presence in Costa Rica and a broader Latin American service footprint.[3][10][11] The public record is strongest on service categories and contact channels, while firmographic details such as founding year, employee count, and revenue are not directly verified from authoritative public sources in the materials reviewed.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: eCRM. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Analytics. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Call Center. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Mercadeo Relacional. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Mercadeo Contextual. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Servicios Digitales. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public LinkedIn profile identifies him as Founder and Chief Executive Officer at The Conexus Group, focused on recruitment, training, consulting, and M&A advisory within iGaming and fintech.[13]. Executives: Name: Rob Dowling. Executives: Title: Chief Executive Officer. Asset Logo: Visibility: public. Compliance: ISO 9001. Description Long: **Description:** HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly..

Methodology

Conexus Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.conexus-group.com

Email: -

Phone: -

LinkedIn: https://www.linkedin.com/company/conexus-group

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes