Contact Center Group S A S scorecard

Company Overview

Contact Center Group S A S is a BPO company, founded in 2009, with approximately 100-249 employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

Contact Center Group S.A.S. States that they are the best open source tech group in the contact center industry because they hold communication with a client to the utmost importance. Once opting to collaborate with them, you get the experience of their entire work team, ensuring great results and high satisfaction rates in any of the solutions offered. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: Spanish-language. Voice: customer-experience oriented. Voice: technology-forward. Imagery Style: No public visual asset set was verifiable from the gathered sources.. Client Value Proposition: Summary: The public record suggests a value proposition centered on outsourced customer interactions, operational support, and complementary technology services for organizations seeking a single vendor for contact-center-related needs.. Value Points: Title: Integrated service scope. Value Points: Description: Combines contact center, BPO, software, and telecom-related services in public descriptions.. Value Points: Title: Customer interaction support. Value Points: Description: Public sources emphasize inbound and outbound communication management and customer service support.. Value Points: Title: Latin America delivery orientation. Value Points: Description: Public-facing language references operations from Bogotá with reach into Colombia and beyond.. Company Overview: Highlights: Public sources describe the firm as operating in call center and customer service outsourcing.. Highlights: Public listings place the company in Bogotá, Colombia.. Highlights: Public sources associate the business with BPO, contact center, software factory, and telecommunications offerings.. Description: Contact Center Group S.A.S. is a Bogotá-based BPO and call center provider with public listings describing it as a specialized business process outsourcing company focused on contact and call center services, software factory services, and telecommunications solutions.. Competitive Differentiators: Differentiators: Title: Multi-service outsourcing positioning. Differentiators: Description: Public descriptions present the company as a BPO offering integrated contact center, software, and telecommunications services rather than a single-service call center.. Differentiators: Title: Established operating history. Differentiators: Description: Public profiles describe the company as operating since 2009, suggesting longer-running market presence, although the formal founding year is publicly listed as 2011.. Differentiators: Title: Bogotá-based delivery

Strengths

• Brand Profile: Voice: Spanish-language. Voice: customer-experience oriented. Voice: technology-forward. Imagery Style: No public visual asset set was verifiable from the gathered sources.. (public_web; observed 2026-08-20)
• Client Portfolio: Industry Concentration: telecommunications. Industry Concentration: software. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: The public record suggests a value proposition centered on outsourced customer interactions, operational support, and complementary technology services for organizations seeking a single vendor for contact-center-related needs.. Value Points: Title: Integrated service scope. Value Points: Description: Combines contact center, BPO, software, and telecom-related services in public descriptions.. Value Points: Title: Customer interaction support. Value Points: Description: Public sources emphasize inbound and outbound communication management and customer service support.. Value Points: Title: Latin America delivery. (public_web; observed 2025-05-27)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 42

• egs: 40
• growth: 44.8
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.7
• digital_readiness: 41.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contact Center Group S A S's structured service taxonomy includes Back Office. Client Portfolio: Industry Concentration: telecommunications. Industry Concentration: software. Competitive Landscape: Competitors: Name: CCGrupo. Competitors: Evidence: Same-market Colombian BPO/contact center provider with similar service positioning and Bogotá base.. Competitors: Relationship: direct. Competitors: Name: Contact Center Company. Competitors: Evidence: Global BPO/contact center provider with comparable outsourcing offerings but different geography and scale.. Competitors: Relationship: adjacent. Competitors: Name: The Manifest-listed Bogotá BPO firms. Competitors: Evidence: Other Bogotá-based BPO/contact center providers competing in the same buyer shortlist context.. Competitors: Relationship: alternative. Positioning: Colombia-based BPO and contact center provider with emphasis on omnichannel customer service, software factory capabilities, and telecom-related solutions.. Market Signals: Listed by multiple directories as a Bogotá BPO/contact center provider. Market Signals: Public descriptions emphasize experience since 2009. Market Signals: Public snippets suggest focus on customer experience and omnichannel integration. Differentiators: Integrated contact and call center services. Differentiators: Software factory capability. Differentiators: Telecommunications solutions. Differentiators: AI-enabled omnichannel messaging stack. Key Firmographics: Founded Year: 2011. Revenue Display: Not publicly verified. Sectors Display: Telephone call centers. Sectors Display: Customer service outsourcing. Sectors Display: Telecommunications. Sectors Display: Software-related services. Headquarters Display: Bogotá, D.C., Colombia. Employee Count Display: Not publicly verified. Ownership Type Display: Sociedad por Acciones Simplificada (S.A.S.). Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center. Categories: Services: Inbound call handling. Categories: Services: Outbound call handling. Categories: Services: Customer service support. Categories: Services: Call center operations. Categories: Name: BPO. Categories: Services: Business process outsourcing. Categories: Services: Process third-party services. Categories: Name: Technology and digital services. Categories: Services: Software factory services. Categories: Services: Telecommunications solutions. Categories: Services: Back-office-related digital support. Executive Summary: Summary: Contact Center Group S.A.S. appears to be a small Bogotá-based Colombian BPO focused on

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Bogotá. Centers: Country: Colombia. Financial Health: Risk Factors: No public financial statements, funding events, or acquisition records verified for this company in the gathered sources.. Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Employee Count Claimed: 51-200. Pricing & Engagement: Summary: No public pricing, contract structure, or engagement model could be verified from the sources reviewed.. Reputation & Reviews: Summary: Public review signals are limited. One marketplace listing indicates the company was not yet reviewed on that platform, and no verified aggregate rating was found in the public sources reviewed.. Credentials: Detail: Listing shows 'Not yet reviewed' and does not provide a score.. Credentials: Rating: Not publicly rated in the available listing. Credentials: Platform: Clutch. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: WhatsApp Business API. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: PowerBi. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: GPT Empresarial. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Chatbots. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Voicebot. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: SMS. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: E-Mail. Ai Capabilities: Omnicanalidad Inteligente. Ai Capabilities: IA conversacional. Ai Capabilities: Voicebot. Ai Capabilities: Chatbots. Ai Capabilities: Social Media Bots. Ai Capabilities: GPT Empresarial.

Methodology

Contact Center Group S A S's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ccgltda.com

Email: comercial@ccgltda.com

Phone: 57 350 5892416

LinkedIn: http://www.linkedin.com/company/contact-center-grupo-sas

Frequently Asked Questions

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