Contactus Communications scorecard

Company Overview

Contactus Communications is a BPO company, founded in 2011, with approximately 100-249 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Their training system, ContactUS University, ensures that employees are well-trained and highly familiar with the organization they are serving. ContactUS takes a mentorship approach. The BPO organization utilizes omnichannel solutions tailored to each brand. ContactUS describes its employees as “brand enthusiasts.” Each new client is embraced wholeheartedly through research and story cultivation. This innovative BPO organization utilizes top-of-the-line technology such as its platforms SocialCX and MotionCX. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: consultative. Voice: innovation-focused. Voice: value-oriented. Voice: customer-experience oriented. Client Value Proposition: Summary: The public value proposition centers on improving customer experience through customized outsourcing, analytics, and technology-enabled support delivery.. Value Points: Title: Customized solutions. Value Points: Description: Public social messaging states the company enhances client business through customized solutions.. Value Points: Title: Analytics-driven support. Value Points: Description: Public materials reference analytics and speech analytics as part of the service stack.. Value Points: Title: Flexible modernization support. Value Points: Description: The company presents itself as helping clients move to outsourced live-agent support or cloud-based CX solutions.. Company Overview: Tagline: innovation and value. Highlights: U.S.-based contact center services organization. Highlights: Supports global brands across multiple industries. Highlights: Positions itself around innovation, value, and digital transformation. Highlights: Offers contact center outsourcing plus technology-enabled CX solutions. Description: ContactUS Communications is a U.S.-based contact center services and technology provider focused on outsourced customer experience operations, digital transformation, and multichannel support.. Competitive Differentiators: Differentiators: Title: Digital transformation positioning. Differentiators: Description: Public messaging emphasizes helping clients transition from traditional outsourcing to cloud-based CCaaS and newer support channels, including AI-enabled service models.. Differentiators: Title: Consultative service posture. Differentiators: Description: The company is described as acting as a guide and mentor to clients rather than only supplying seats or basic staffing.. Differentiators: Title: Combined services and technology. Differentiators: Description: Its public materials combine contact center operations with analytics, hosted workforce tools, telephony, and speech analytics.. Differentiators: Title: Domestic U.S. footprint. Differentiators: Description: Public listings indicate U.S.-based operations with multiple centers around the United States.. Hiring &

Strengths

• Brand Profile: Voice: consultative. Voice: innovation-focused. Voice: value-oriented. Voice: customer-experience oriented. (public_web; observed 2025-07-04)
• Client Value Proposition: Summary: The public value proposition centers on improving customer experience through customized outsourcing, analytics, and technology-enabled support delivery.. Value Points: Title: Customized solutions. Value Points: Description: Public social messaging states the company enhances client business through customized solutions.. Value Points: Title: Analytics-driven support. Value Points: Description: Public materials reference analytics and speech analytics as part of the service stack.. Value Points: Title: Flexible modernization support. Value Points: Description: The company presents itself as helping clients. (public_web; observed 2026-08-26)
• Company Overview: Tagline: innovation and value. Highlights: U.S.-based contact center services organization. Highlights: Supports global brands across multiple industries. Highlights: Positions itself around innovation, value, and digital transformation. Highlights: Offers contact center outsourcing plus technology-enabled CX solutions. Description: ContactUS Communications is a U.S.-based contact center services and technology provider focused on outsourced customer experience operations, digital transformation, and multichannel support.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-07-04)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-07-16)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-21)

Firmographics

GB100 score

Overall score: 46

• egs: 39.4
• growth: 50
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 42.2
• digital_readiness: 46.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contactus Communications's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: teleperformance. Competitors: Evidence: Alternative large-scale contact center/BPO provider. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Alternative large-scale contact center/BPO provider. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Alternative large-scale contact center/BPO provider. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: Alternative contact center/BPO provider. Competitors: Relationship: direct. Competitors: Name: Sitel Group. Competitors: Evidence: Alternative contact center/BPO provider. Competitors: Relationship: direct. Positioning: U.S.-based contact center and CX BPO provider emphasizing digital transformation, cloud CCaaS migration, and omnichannel support.. Market Signals: Expanded service footprint in 2022. Market Signals: Domestic centers across multiple U.S. locations. Market Signals: Public claims of AI, speech analytics, hosted WFO, and telephony services. Differentiators: U.S.-based domestic delivery footprint. Differentiators: Emphasis on cloud-based CCaaS solutions. Differentiators: Consultative digital-transformation positioning. Differentiators: Proprietary MotionCX software claim. Key Firmographics: Founded Year: 2011. Sectors Display: contact center services. Sectors Display: business process outsourcing. Sectors Display: customer experience. Sectors Display: technical support. Sectors Display: sales support. Headquarters Display: Columbus, Ohio, United States. Recent News: Articles: Date: 2021-10-05. Articles: Title: ContactUS Communications Strategic Digital Transformation, BPO Expansion. Articles: Source: PR Newswire. Articles: Summary: Announced a digital transformation and BPO expansion focused on cloud-based CCaaS and new support channels.. Articles: Date: 2022-04-19. Articles: Title: ContactUS Communications rebrands, expands service footprint. Articles: Source: PR Newswire. Articles: Summary: Announced a rebrand and service-footprint expansion.. Reputation & Reviews: Summary: Public employee-review platforms show mixed employee sentiment, with ratings clustered around the high-2s to low-3s out of 5 and recurring concerns about management, pay, and job security. These are employee reviews, not client references.. Credentials: Detail: Based on 405-418 reviews depending on page variant; detailed ratings include work-life balance, pay and benefits, job security

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Columbus. Centers: Country: United States. Centers: City: Grindstone. Centers: Country: United States. Centers: City: Mount Vernon. Centers: Country: United States. Centers: City: Jacksonville. Centers: Country: United States. Leadership & Executives: Executives: Name: Rick Daley. Executives: Title: VP Delivery. Services & Offerings: Categories: Name: Customer care. Categories: Services: outsourced customer care. Categories: Services: inbound customer support. Categories: Services: customer experience management. Categories: Name: Sales and retention. Categories: Services: inbound and outbound sales. Categories: Services: customer retention programs. Categories: Services: win-back programs. Categories: Name: Technical support. Categories: Services: technical support. Categories: Services: contact center support. Categories: Name: CX technology and analytics. Categories: Services: speech analytics managed services. Categories: Services: hosted workforce optimization (WFO). Categories: Services: hosted telephony services. Categories: Services: cloud CCaaS/UCaaS-related solutions. Categories: Name: Quality assurance. Categories: Services: third-party quality assurance monitoring. Executive Summary: Summary: ContactUS Communications appears to be a domestic BPO and contact center provider with a U.S. operating footprint, emphasizing outsourced customer care, sales support, technical support, analytics, and cloud-based customer experience solutions.. Financial Health: Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: inferred. Tools: Product Name: CRM. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: inContact. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: Nice systems. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: RingCentral. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: cloud. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: ucaas. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: voip.

Methodology

Contactus Communications's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.contactusinc.com

Email: info@contactusinc.com

Phone: 6149842399

LinkedIn: http://www.linkedin.com/company/contactus-communications

Frequently Asked Questions

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