Contact One Call Center scorecard

Company Overview

Contact One Call Center is a BPO company. They specialize in Finance & Accounting.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: business-focused. Tagline: 24/7 Answering Service. Imagery Style: service and communications oriented. Client Value Proposition: Summary: The company’s stated value proposition is to help businesses reduce employee-related costs and improve productivity by outsourcing calls, scheduling, and customer service functions.. Value Points: Title: Cost efficiency. Value Points: Description: The company states that its services can help save on employee costs.. Value Points: Title: Productivity support. Value Points: Description: It claims to free client teams by managing calls and appointments remotely.. Value Points: Title: Customer communication coverage. Value Points: Description: It offers live answering and communication support intended to keep customer contact consistent.. Company Overview: Tagline: 24/7 Answering Service. Highlights: 24/7 answering service. Highlights: Virtual receptionist support. Highlights: Headquartered in Tucson, Arizona. Highlights: Founded in 1981. Description: Contact One Call Center is a virtual receptionist, answering service, and BPO provider headquartered in Tucson, Arizona, serving clients with call handling and related communication support since 1981.. Competitive Differentiators: Differentiators: Title: Established provider history. Differentiators: Description: Public sources indicate the company has served clients since 1981, suggesting long operational continuity in answering services.. Differentiators: Title: 24/7 live support. Differentiators: Description: The company publicly markets round-the-clock answering and customer communication support.. Differentiators: Title: Broad service coverage. Differentiators: Description: Its service list includes call handling, scheduling, live chat, text, and instant messaging support.. Differentiators: Title: Industry versatility. Differentiators: Description: Public listings associate the company with multiple verticals including healthcare, legal, property management, and home services.. Key Firmographics: Founded Year: 1981. Sectors Display: Small service-based businesses. Sectors Display: Healthcare. Sectors Display:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: business-focused. Tagline: 24/7 Answering Service. Imagery Style: service and communications oriented. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: The company’s stated value proposition is to help businesses reduce employee-related costs and improve productivity by outsourcing calls, scheduling, and customer service functions.. Value Points: Title: Cost efficiency. Value Points: Description: The company states that its services can help save on employee costs.. Value Points: Title: Productivity support. Value Points: Description: It claims to free client teams by managing calls and appointments remotely.. Value Points: Title: Customer communication coverage. Value Points: Description: It offers. (public_web; observed 2026-04-23)
• Company Overview: Tagline: 24/7 Answering Service. Highlights: 24/7 answering service. Highlights: Virtual receptionist support. Highlights: Headquartered in Tucson, Arizona. Highlights: Founded in 1981. Description: Contact One Call Center is a virtual receptionist, answering service, and BPO provider headquartered in Tucson, Arizona, serving clients with call handling and related communication support since 1981.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (company_website; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-04-23)

Firmographics

GB100 score

Overall score: 48

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contact One Call Center's structured service taxonomy includes Finance & Accounting. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: alternative. Positioning: A U.S.-based answering service and virtual receptionist provider offering BPO-style communication support, including 24/7 service and bilingual support.. Market Signals: Listed in an outsourcing directory as a BPO provider with nationwide locations and long operating history since 1981.. Differentiators: 24/7 service. Differentiators: bilingual services. Differentiators: answering service and virtual receptionist focus. Differentiators: text and chat support offerings. Pricing & Engagement: Models: Name: Low-entry digital communication package. Models: Best For: Businesses seeking low-cost, limited-scope chat or text handling.. Models: Description: Text and chat services are publicly advertised at as little as $10 per day.. Summary: A limited pricing signal is publicly available, including a stated entry point for text and chat services, but broader pricing model details are not publicly verified.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call answering. Categories: Services: Screen and forward calls. Categories: Services: Message taking. Categories: Services: Call processing. Categories: Services: 24/7 service. Categories: Name: Scheduling and reservations. Categories: Services: Reservation setting. Categories: Services: Calendar and reservation software integration. Categories: Services: Appointment scheduling. Categories: Name: Digital communication support. Categories: Services: Instant messaging. Categories: Services: Live chat. Categories: Services: Text services. Categories: Name: Virtual receptionist support. Categories: Services: Remote customer service support. Categories: Services: Answering service for small service-based businesses. Executive Summary: Summary: Contact One Call Center appears to be a long-running Arizona-based answering service and virtual receptionist provider focused on outsourced call handling, appointment scheduling, message taking, and related customer communication support.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking

Geography

Delivery Center Details: Centers: City: Tucson. Centers: Country: United States. Centers: City: Portland. Centers: Country: United States. Leadership & Executives: Executives: Bio: Listed on LinkedIn as Director of Operations at Contact One Call Center since August 2000.. Executives: Name: Dan Rogers. Executives: Title: Director of Operations. Executives: Bio: Listed in a member directory entry for Contact One Call Center, Inc.. Executives: Name: Jennifer Hoffman. Executives: Title: Member Representative. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: No verified public review-platform ratings were found in the gathered sources. Public sources mainly provide directory and company-marketing information rather than independent review credentials.. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Contact One Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 48 distinct source URLs and retained 55 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: https://contactonecallcenter.com

Email: info@outsourceaccelerator.com

Phone: 303-238-8341

LinkedIn: http://www.linkedin.com/company/contact-one-call-center**

Frequently Asked Questions

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